[1turbofocus]

LOL, so I guess if you get it installed at any other focus shop (massive,focus power, CFM, ext...) you will not get your tune from Randy, what a joke. Where are you at Randy, why dont you come in here and explain yourself why you charged a customer for something and will not give it to him. If not give him a full refund for the price of the X-cal and tune. The $550.00 dollars that it is going to cost him on top off the $4,000.00 he just spent. You and you high and mighty customer service. So I guess he wont get any free tune updates from you guys either [rolleyes]

Just so its clear the customer didnt pay FS for a tune , he paid Xios but when Xios went to get the tune randy wuldnt let Xios have it because it was coming here for the install and dyno safety check, I charge 550.00 to do a full custom tune on the dyno + the cost of the xcal2 , Xios being in the middle has agreed to cover most of the 550.00 custom dyno fees so FS has left Xios hanging with money out of there pocket as well as a customer swinging in the wind

And people question why i love FS so much

Tom

 

[turbovation]

What a shame that Xios has to bare the brunt of FS's cower. Is the competition really that high in the world of the focus?

 

[IslandFocus]

Just so it will be known, when I told Randy I was considering the Pro Racer software, he said that if I went that route, he would not be able to send me "completed files" anymore. He said that he would be able to send me "base files" to get the car running but nothing finished. I am a FocusSport supercharger customer and I wasn't allowed to get completed files. I'm saying this simply to let you know that it's NOT just Tom, it is a general practice of Randy/FocusSport.

However, I totally agree that the customer should NOT have to suffer if he paid for a complete tune. Either he should have been refunded for the tune or some other tuning solution should have been provided. I'm sure you all would agree that all tuners/tunes are not the same so why would tuners just freely give away their "tuning products". Tom and Ray have good business relationships so I could understand why they would be willing to share tuning knowledge. Randy & Tom are virtually arch enemies, lol. I sympathize with the customer but we must put everthing into perspective before we jump to false conclusions.

 

[_RED_]

I could care less about who is installing it, the customer paid for it, and FS will not give it up and is leaving Xios there trying to clean up the mess. Refund the product or give it to him. Pretty simple to me. [dunno] I can understand that he worked hard on his tune and does not want some one else just to take it and use it as there own, but thats why you lock your tune.

 

[SpeedOften]

Just so it will be known, when I told Randy I was considering the Pro Racer software, he said that if I went that route, he would not be able to send me "completed files" anymore. He said that he would be able to send me "base files" to get the car running but nothing finished. I am a FocusSport supercharger customer and I wasn't allowed to get completed files. I'm saying this simply to let you know that it's NOT just Tom, it is a general practice of Randy/FocusSport.

However, I totally agree that the customer should NOT have to suffer if he paid for a complete tune. Either he should have been refunded for the tune or some other tuning solution should have been provided. I'm sure you all would agree that all tuners/tunes are not the same so why would tuners just freely give away their "tuning products". Tom and Ray have good business relationships so I could understand why they would be willing to share tuning knowledge. Randy & Tom are virtually arch enemies, lol. I sympathize with the customer but we must put everthing into perspective before we jump to false conclusions.

Randy owed Xios a tune for the customer and did not deliver it due to his opinion of the installer. He's [][][][][][]g wrong. There's no "False conclusions" about that.

 

[ucntseemeee]

well, personally knowing the owner of the SVT and seeing him go through this mess just to get a tune, COMPLETELY discouraged me about getting my turbo through Xios. I have been lookin into they're kit for a month or two now, and was almost convinced to go with that one. But i dunno now. Im probably just going to stick to the supercharger kit ive been looking at. I know that wont be too bad of a deal, buy im weary of the relocation of the oil filter crap i keep hearing of.

I hope all goes well with this project and it gets done SOON...Poor guy is probably in SVT withdrawls right about now!

 

[FranticFocus05]

Just so it will be known, when I told Randy I was considering the Pro Racer software, he said that if I went that route, he would not be able to send me "completed files" anymore. He said that he would be able to send me "base files" to get the car running but nothing finished. I am a FocusSport supercharger customer and I wasn't allowed to get completed files. I'm saying this simply to let you know that it's NOT just Tom, it is a general practice of Randy/FocusSport.

However, I totally agree that the customer should NOT have to suffer if he paid for a complete tune. Either he should have been refunded for the tune or some other tuning solution should have been provided. I'm sure you all would agree that all tuners/tunes are not the same so why would tuners just freely give away their "tuning products". Tom and Ray have good business relationships so I could understand why they would be willing to share tuning knowledge. Randy & Tom are virtually arch enemies, lol. I sympathize with the customer but we must put everthing into perspective before we jump to false conclusions.

if thats so then how come he sends out complete files to people who buy the product? Whats the difference from me getting it and loading it into my car and then in a month taking it to Tom or getting it this second and taking it to Toms to make sure everything is ok and tweak any little things.....?

 

[IslandFocus]

What a shame that Xios has to bare the brunt of FS's cower. Is the competition really that high in the world of the focus?

How do you know that Xios has to bare the brunt of this cost? Don't you think that Xios is paying FocusSport in some form or the other. If so, don't you think that Xios will come to some monetary settlement with FS? I think that alot of assumptions are being made here without hearing the whole side of the story.

 

[FranticFocus05]

well, personally knowing the owner of the SVT and seeing him go through this mess just to get a tune, COMPLETELY discouraged me about getting my turbo through Xios. I have been lookin into they're kit for a month or two now, and was almost convinced to go with that one. But i dunno now. Im probably just going to stick to the supercharger kit ive been looking at. I know that wont be too bad of a deal, buy im weary of the relocation of the oil filter crap i keep hearing of.

I hope all goes well with this project and it gets done SOON...Poor guy is probably in SVT withdrawls right about now!

Its not Xios its Randy... just dont let Randy know your gunna have Tom do the work on your car and I am sure you will get the tune. Xios is apparently gone out of there way to help "said customer" get this done with Tom. I hope this gets dont too as I cant wait to take "said customer" down to NC to get this car. All I can say is it will be a fun ride home.

 

[SpeedOften]

How do you know that Xios has to bare the brunt of this cost? Don't you think that Xios is paying FocusSport in some form or the other. If so, don't you think that Xios will come to some monetary settlement with FS? I think that alot of assumptions are being made here without hearing the whole side of the story.

FS is screwing Xios b/c the xios kit as advertised is suppoed to be supplied with an xcal2 unit containing a tune. Xios will have to pay Tom more money than what Focus Sport offered for a refund for a custom tune.

 

[IslandFocus]

if thats so then how come he sends out complete files to people who buy the product? Whats the difference from me getting it and loading it into my car and then in a month taking it to Tom or getting it this second and taking it to Toms to make sure everything is ok and tweak any little things.....?

The difference in MY case (from what I can see) is that before the Pro Racer software, Randy was exclusively providing the tuning. Once I got the Pro-Racer, there was no more control over who got the tune.

Tom, would you be willing to send Randy a copy of your tune if they we're installing one of your old turbo kits?

 

[Malakai]

How do you know that Xios has to bare the brunt of this cost? Don't you think that Xios is paying FocusSport in some form or the other. If so, don't you think that Xios will come to some monetary settlement with FS? I think that alot of assumptions are being made here without hearing the whole side of the story.

...and if his attitude IS what it is towards the whole situation, regardless of who the customer is or what was legally purchased, do you really think that he's going to be apt to changing his mind?

I'm sure that if the customer went through the effort to call Randy himself that he would have asked for the product, an equivalent product, or compensation to match the retail value of a new tune. No? If he (randy) refuses to do anything or pay any money to that person, then why would he turn around and back peddle the situation and pay XIOS for the same thing in a "monetary settlement" thus possibly avoiding the whole negative factor of the transaction? Unless it really is a personal issue/feeling towards Tom -- and if that's the case.. why make the customer deal with THEIR petty crap in the first place?

 

[1turbofocus]

Just so it will be known, when I told Randy I was considering the Pro Racer software, he said that if I went that route, he would not be able to send me "completed files" anymore. He said that he would be able to send me "base files" to get the car running but nothing finished. I am a FocusSport supercharger customer and I wasn't allowed to get completed files. I'm saying this simply to let you know that it's NOT just Tom, it is a general practice of Randy/FocusSport.

When you bought your FS/VF kit you PAID for a tune to go with it, Now your spending more money with FS and buying the PRP and now he wont give you the tune you paid for in the begining and are now running and you think that is ok ? You paid for that tune when you bought the kit

When a customer comes to me and I tune his Focus I allow them a copy of there tune , I have sent MANY customers copies of there tunes to other dyno shops for when thy want more boost or have made small changes and need tune changes and dont want to drive 100`s of miles to come back

Tom

 

[SpeedOften]

Thread on FJ concerning this issue was deleted ~11:30...

 

[HaveBlue83]

That's the longest post I have ever seen from Tom.....and it takes some major shit For Tom to write stuff like that.

DAMN......I'd take FS to the Better Business Bureau. you Paid for a product that was not delivered because the issuing company didn't like where you were taking it......=TOTAL BS

And I feel bad for XIOS......they are just caught in the middle..

Shit Tom, strike a deal with XIOS to provide tuning and kick FS off this nice kit. Or XIOS needs the option to NOT include tuning when you order, that's another way to avoid the FS BS.

Honestly, if I get the XIOS, I was gonna go to Tom as well...[hihi]

So much for customer service. I will NEVER buy a damn thing from them now.....

 

[Malakai]

The Xios Kit is a very nice kit (partwise). The pieces are all of very good quality, and is complete down to every piece you would need (except for a tune ) and I'm sure Tom would agree since he's got the parts in hand.

I've dealt with Andreas (over at Xiosmotorworks) and can tell you first hand that he's an outstanding (and upstanding) businessman and professional. I've seen him be flexible and understanding for these kinds of situations and will even expedite shipping of replacement parts without hesitiation.

No, the problem isn't with Xios. From my dealings with Andreas, I'd say you can't beat the service.

Now... his supplier for a Tune, on the other hand.......

 

[1turbofocus]

How do you know that Xios has to bare the brunt of this cost? Don't you think that Xios is paying FocusSport in some form or the other. If so, don't you think that Xios will come to some monetary settlement with FS? I think that alot of assumptions are being made here without hearing the whole side of the story.

FS charges Xios 200.00 for a tune (my understanding of the deal) that would of ment a 200.00 refund from the kit price of 4000.00 BUT he paid the 4000.00 and didnt get a tune , Now a tune to replace it is going to cost 550.00 why should the customer have to pay the extra 350.00 or why should Xios have to pay the 500.00 just because randy is being a jurk

And yes Xios has stated they will pay the brunt of the 550.00 cost, FS is willing to do nothing

Tom

 

[FranticFocus05]

Thread on FJ concerning this issue was deleted ~11:30...

Yeah I was in the process of replying in it and it went away haha I thought I got bannned. [lockdance]

 

[Malakai]

Shit Tom, strike a deal with XIOS to provide tuning and kick FS off this nice kit.

DING DING DING DING DING!!! We have a winner.

I was gonna see how long before someone else suggested what a lot of us were already thinking.

 

[1turbofocus]

Tom, would you be willing to send Randy a copy of your tune if they we're installing one of your old turbo kits?

Yes a customer of mine took his ZX3/SVT to FS to have it tuned some years ago and I offered to send the tune and randy said he would just do one of his own so the customer opted for that so to answer Yes

Tom