[danbfree]

Well after picking up my car on Wednesday it was making a new grinding sound which got louder at highway speeds. I knew something was off so took it back in to the dealer this morning. Regular service writer was gone and the weekend advisor connected me with the technician who worked on my car for a quick drive. During the drive he also confirmed it's 1.9 quarts total and no flush. 1 quart of dct oil and the rest the additive. He informed the advisor and the advisor worked out a refund for 3 quarts of oil totaling about $90 plus tax.

After the drive the tech identified some play in the drivers side front wheel. Turns out the Hub wasnt correctly seated on the axle. Thank god it didn't fall off! He reseated it and tightened everything back up and told me if I hear grinding again to bring it back in as he may need to replace the bearing if it did any damage.

Very glad I brought it in on a weekend and finally got to speak directly with the technician. The original service writer told me they've done a few clutches....mine have already been done twice. The technician told me he has done many of them! Anyways very happy I brought it in on a Saturday morning!

That's great that you found the weekend tech to be competent, let us know if anything changes.

 

[TKG26]

16000km

In for oil change today.

As well a second look at:
-front end clunk squeak creaks from steering and what ever at slow speeds.
-tranny issues back from before only worse. At very low speed it acts like a manual in the wrong gear jerking. Sluggish launch back..

Good news is the service dept mentions right off the bat TSB TSB TSB.. steering column has known issue and she said they will probably replace/repair tranny due to seal leaks. All this said before the tech looks at it.. so I feel good that ill get taken care of.

 

[danbfree]

16000km
steering column has known issue

Glad to hear you have a receptive dealer but now I'm curious about this steering column issue... is it almost like there is a tiny bit of "play" in the steering column as you go over bumps and whatnot?

And as far as on topic, in another thread a Ford mechanic said there was another update to the transmission TSB "a couple of weeks ago"... I'll have to see if I can find out more, but I think he said it's something about the programming... Mine had the 14-0047 done and is good in general but it is getting a little jerky/bucky at low speeds too.

 

[slybarman]

I recently started hearing the "rocks in a blender" noises again. New seals and clutch back in the fall.

 

[TKG26]

Offtopic:
-GPS fixed tsb.
-Suspension issue not duplicated. It was raining today so im not sure why the noise was gone. They found nothing loose.

On topic:
Transmission got software updates and new seals and clutch got brake cleaner cleaned. Talked to the tech and does one of these everyday.. Ford will not authorize a clutch replacement until he sees a 250rpm variance on his rd test. Mine recorded a 130 rpm. He was very honest and said he has only had one come back after this fix. I guess he has had alot of practice to get it right. Regardless he suggested if the issues come back try to wait till its really bad so he can change the entire clutch

I can post exact tsb numbers later if anyone is interested.

 

[slybarman]

Talked to the tech and does one of these everyday.. .

which is consistent with what pretty much every dealership seems to say, yet people still want to insist the percentage of affected cars is low. doesn't really add up.

 

[ProjectReefBlue]

Just took my car in for clutch shudder when accelerating from a stop. It has 43,000km (27,000 miles). Sure enough the dealer called and said the clutch is toast. Seal failed and fluid leaked all over it. They will be replacing the entire unit. I am happy as I was worried they would flash it and send me on my way. I printed the lastest TSB and left it on the driver seat for the tech. They thanked me several times for printing the TSB as it saved them a bunch of time diagnosing the issue. Before taking it in I checked the bell housing to engine block surface and it was bone dry. In speaking to the service department I was informed that the replacement parts are no different than the original parts. Which suggests that the unit is likely to fail again in another 40,000km. I have had nothing but problems with this car. Three throttle bodies, multiple wiring harnesses, and now a new transmission I am at the end of my rope.

 

[danbfree]

In speaking to the service department I was informed that the replacement parts are no different than the original parts. Which suggests that the unit is likely to fail again in another 40,000km. I have had nothing but problems with this car. Three throttle bodies, multiple wiring harnesses, and now a new transmission I am at the end of my rope.

That's simply not true. The new parts are on revision "D" and even have a "-D" at the end of the part number. The are completely clueless. Amazing that the service dept even needed to have the TSB printed to know what they were doing and then the parts dept being that clueless.. That along with the rest of your issues suggests you need to find a new dealer for service ASAP. Mine knew all about the TSB and my service adviser said that his swing shift had done 8 of the transmission repairs before and NONE have had problems again.

 

[PratoN]

EDIT: ^Haha beat me to it on both accounts!

They thanked me several times for printing the TSB as it saved them a bunch of time diagnosing the issue.

Uhh... they must not get a lot of business... haha

In speaking to the service department I was informed that the replacement parts are no different than the original parts. Which suggests that the unit is likely to fail again in another 40,000km.

Well, that's just plain wrong. The seals are new, the clutch is several revisions new (maybe not several since your build date, but several since mine), and the software has been updated. You could keep faith that it will last or, you know, just sell it now.

 

[TooOld]

which is consistent with what pretty much every dealership seems to say, yet people still want to insist the percentage of affected cars is low. doesn't really add up.

So you DO know the precise percentage of vehicles affected. What is it?

 

[slybarman]

So you DO know the precise percentage of vehicles affected. What is it?

nope - but the evidence seems stacked against the small percentage theory. one could go with the head in the sand approach. I choose not to. if dealer after dealer says they are doing these all day every day and have been for quite some time, well . . .

 

[TooOld]

nope - but the evidence seems stacked against the small percentage theory. one could go with the head in the sand approach. I choose not to. if dealer after dealer says they are doing these all day every day and have been for quite some time, well . . .

Dealer after dealer? How many have said this?

 

[slybarman]

If you've been following this long enough, you have seen this mentioned many times. Don't take my word. Feel free to call a random sample of Ford dealerships around the country and ask the service manager. Let us know what you find out.

 

[Cubedtothex]

Just took my car in for clutch shudder when accelerating from a stop. It has 43,000km (27,000 miles). Sure enough the dealer called and said the clutch is toast. Seal failed and fluid leaked all over it. They will be replacing the entire unit. I am happy as I was worried they would flash it and send me on my way. I printed the lastest TSB and left it on the driver seat for the tech. They thanked me several times for printing the TSB as it saved them a bunch of time diagnosing the issue. Before taking it in I checked the bell housing to engine block surface and it was bone dry. In speaking to the service department I was informed that the replacement parts are no different than the original parts. Which suggests that the unit is likely to fail again in another 40,000km. I have had nothing but problems with this car. Three throttle bodies, multiple wiring harnesses, and now a new transmission I am at the end of my rope.

Multiple Wiring Harnesses??? I had a new one put in about 7 months ago as my cruise control only worked on occasion. What were your issues with needing a new wiring harness several times? They initially gave me new cruise buttons...somehow thinking that was the issue.

 

[slybarman]

Multiple Wiring Harnesses??? I had a new one put in about 7 months ago as my cruise control only worked on occasion. What were your issues with needing a new wiring harness several times? They initially gave me new cruise buttons...somehow thinking that was the issue.

I wonder if that's why the radio buttons on my steering wheel only work right about 1/2 the time.

 

[TooOld]

If you've been following this long enough, you have seen this mentioned many times. Don't take my word. Feel free to call a random sample of Ford dealerships around the country and ask the service manager. Let us know what you find out.

Doesn't bother me. I love my DCT as do the majority of those that purchased and spent as little as 4 minutes researching. "I had to purchase in a hurry" is a bullshit, lazy argument. Those that use it deserve what they got. I don't feel bad for those that have or had problems, perceived (the majority) vs. actual. Hell, there are what, about 9 other C-segment competitors to the Focus? Yet we still sit on this forum driving our crap mobiles, not exchanging them for something else, and bitch day in and day out about a fix that Ford already has in place and has successfully implemented.

Seems like MrCassandra is the only one that had the intelligence to exchange his vehicle for another C-segment vehicle and quit bitching about his Focus.

You won't take the problem to Ford, just this forum. You won't do any effort to solve the problem by getting rid of the vehicle -- which would speak the loudest to Ford Motor Company.

The rest of you. Enjoy! I am. This is fun adding fuel to the fire.

 

[TooOld]

I wonder if that's why the radio buttons on my steering wheel only work right about 1/2 the time.

Hilarious.

 

[slybarman]

Doesn't bother me. I love my DCT as do the majority of those that purchased and spent as little as 4 minutes researching. "I had to purchase in a hurry" is a bullshit, lazy argument. Those that use it deserve what they got. I don't feel bad for those that have or had problems, perceived (the majority) vs. actual.

you managed to miss the point in your tirade. it would make no difference that the car had a DCT - if it had worked correctly. sorry to see you've fallen into the blame the victims camp, but so be it. Don't get to much sand in your hair. let us know what those dealers say.

 

[mr_cassandra]

That's simply not true. The new parts are on revision "D" and even have a "-D" at the end of the part number. The are completely clueless. Amazing that the service dept even needed to have the TSB printed to know what they were doing and then the parts dept being that clueless.. That along with the rest of your issues suggests you need to find a new dealer for service ASAP. Mine knew all about the TSB and my service adviser said that his swing shift had done 8 of the transmission repairs before and NONE have had problems again.

I agree with Danbfree. Sad as it is, your best hope if you want your transmission fixed is to do more homework than the dealer. (who often has done little),
I have lost track of how many folks here had to bring in the info that the dealer should already know, in order to get work done.

 

[TooOld]

you managed to miss the point in your tirade. it would make no difference that the car had a DCT - if it had worked correctly. sorry to see you've fallen into the blame the victims camp, but so be it. Don't get to much sand in your hair. let us know what those dealers say.

Yes, but your definition of "working correctly" is different from the engineers. I'm sure with your engineering and/or scientific degrees from the prestigious Johns Hopkins University you would understand that. Then again, maybe not.

Just because you don't like how your DCT operates doesn't mean it's faulty by design. Just because you're not accepting the latest TSB from Ford doesn't mean it's not working.

Just because you refused to have rental insurance on the previous car you totaled thus preventing you from taking your time to research, test drive, and find a car you'd be satisfied with, doesn't make it Ford's fault.

And because you persist in bitching about a car you refuse to get rid of, and bitching about problems others have gotten fixed, stultifies your opinions on this site.

But please don't get rid of it. The entertainment value, and unhappiness you espouse is far more entertaining than than the opposite.

Please keep us posted of all the "problems" you are having with your 2013 Focus. We "deeply give a shit."