It could be a few weeks but your on the waiting list so it'll get there eventually. Quite a few people have posted about the same thing. Since it's a warranty issue they should provide you a loaner car for free.

 

Sadly, I was told that there would be no loaner.

My daughter was using it to drive to grad school, so she bought a new Kia Rio hatchback a year earlier than she had planned...

 

Sounds about right Ford has never offered me a loner. They did give me a rental once when they did some damage to my car doing warrant work, but that took one hell of a battle. Some dealerships are better than others.

Hopefully she likes the Kia Rio they are not bad cars at all.

Let us know when the part comes in.

Sent from my LG-LS997 using Tapatalk

 

Hi Gang,

..... the TCM, and they had been on backorder since the beginning of May, and that he had six cars waiting for one. So it sits...

Cheers,
Rod

rschaffter,

Any update on your TCM? Our 2013 is waiting (in our garage) for the same part. I read (somewhere on the interwebs that there are "25,000" owners (Foci, Fiestas) waiting for replacment TCMs. Ruh-roh, Scoob.

Thanks,

Chris

 

rschaffter,

Any update on your TCM? Our 2013 is waiting (in our garage) for the same part. I read (somewhere on the interwebs that there are "25,000" owners (Foci, Fiestas) waiting for replacment TCMs. Ruh-roh, Scoob.

Thanks,

Chris

Hi Chris,

I checked this morning and they said that TCMs were trickling in, so they have been able to repair five of the six vehicles ahead of mine, and they should have more by late August.

Take Care,
Rod

 

If you asked they used to be able to look at the number of orders and tell you close to where you were 'in line', don't know if they do that any more. Way back when I drove Tempo and the reclining seat bracket broke they told me 3 months and I was behind close to a hundred other people after I paid ($70ish IIRC) for the part to wait on it. He could see the number of national orders for the part in the computer.

With so many going bad en masse I'd be curious just what is going bad inside those modules, probably nothing fixable by the general public, but I did it once before on the old CCRM modules to work around the issue and save $250 and months of waiting. Those were stone age simple compared to that TCM though.

 

If you asked they used to be able to look at the number of orders and tell you close to where you were 'in line', don't know if they do that any more. ........ and save $250 and months of waiting. Those were stone age simple compared to that TCM though.

Hi Chris,

I checked this morning and they said that TCMs were trickling in, so they have been able to repair five of the six vehicles ahead of mine, and they should have more by late August.

Take Care,
Rod

Rod: You da man! Thank you. At least I have hope now. Just one more month. 😀

AMC49: Ah, your mention of repairing a CCRM brings back memories.

Not sure if you were asking me or "rschaffter" but our Focus SE has 33k, looks brand new, drives perfectly. Except it doesn't know what gear it is in at the moment. No inkling of a problem, just an RPM flare from 2nd to 3rd and no shifting after that, CheckEngine light was on. I pulled over and called for a tow. I did pull the codes (11) and all were related to shifting (circuit A/B high/low, actuator A/B high/low, etc., etc.). Technician reported that the TCM has failed. So, we wait.

Warranty will cover it but we had the car in the shop in early March when it got the latest clutches, shift actuators, and an oil seal, and a reprogram of the TCM(?). The oil seal leaked and ruined the original clutches but it was shifting pretty well (almost never a shudder except when the weather was hot). I posted about it and complained that the "DCT warranty" had expired and Ford had no program to help with the cost. I also whinged about the parts and labor charges (lesson learned, lol). I'm guessing that the March repair gave us warranty coverage because the Service Advisor told me that the TCM would be fixed at no charge. (Good, I'm still gasping about the last repair bill.)

Cobrajet67: Thanks for the info. You and Rod have given me hope. Ford must be feeling the pain with their best selling vehicle stacked up waiting for parts. I will ask our Service Advisor is he can tell me where we are in the queue.


I've always bought Fords and I am pretty disappointed (like others). I read (on the interwebs) that they canceled their "electronics contracts" last year (to save money?) so they had to get those in place and get their parts production restarted. If that's true, some Ford executives are not worth two nickels. I hope that there is a fleet of cargo ships coming from Taiwan laden with milspec TCMs for all of us Foci and Fiesta owners who have non-shifting vehicles.

Thanks, again, fellas for the encouraging news.

Cheers,

Chris

 

I'm curious how many miles and how old your car is that the TCM is still covered by the warranty. I had mine replaced at 52k (before the extension). It has been fine ever since, but I'm at 126k now. And the car is 9 years old. I just assume I'd be buying my own at this point.

 

It's a '14 with 92,000 miles. The warranty on the TCM was extended to 10 yr/150,000 miles...

https://static.nhtsa.gov/odi/tsbs/2019/MC-10164606-0001.pdf

Cheers,
Rod

 

With them 'trickling in' do you suppose Ford is simply rebuilding the bad ones?

 

No, the chip shortage is just affecting all things with computers. The TCM has a computer with semi conductors. Ford has 10s of thousands of brand new vehicles sitting on lots scattered around the country without computers and modules, mostly F150s. It's a pretty wild scenario.
If Ford was rebuilding something they can't sell it as new. It has to be clearly stated that it's a rebuild. You'd see it on the paperwork they give you or on the box if you were paying out of pocket.
It's not just chips though. The DCT clutch is another thing that's trickling in slowly with a worldwide backorder. Demand is outstripping supply.

 

I'm sure the TCM did contribute at least somewhat but I believe the clutch design was revised multiple times to give satisfactory operation. All of that should have been done before it was released into production though. I think if Ford had kept the MK2 going for another few years or released the MK3 with the older auto trans then more development would have led to less problems and warranty claims. However, the DCT auto trans took many years to get to a reliable level after many revisions and updates of parts(clutch, actuators, TCM, TCM seal, etc) and software.

 

If anyone is interested the Detroit Free press has a lot of articles on the DCT transmission.

Ford workers break their silence on faulty transmissions: 'Everybody knew'

"Good people tried to make it work. But you can’t violate the laws of physics," engineer says of defective transmission.

www.google.com

Sent from my LG-LS997 using Tapatalk

 

Started my 2014 focus and the service trans now error popped up.. bad tcm under the warranty.. with no luck getting a loaner I reset the code myself and in last month the error popped up once so I just rest it again and good to go again? Maybe a voltage spike on starting is causing the error? Never happens while driving

 

When the trans error did pop up I couldn’t drive over 40mph with the engine revving to high so think the last couple gears weren’t working..

 

The car went in limp mode to protect itself from further damage. That problem isn't going to go away. It'll be back and probably more often.
Did you have Ford diagnose it or did you assume that it's the TCM? I mean I'm sure that is it but just wondering since you didn't say. If they said it was the TCM then you should have ok'd the repair under warranty because you'll be waiting for weeks to get one. It would have put you on the waiting list. Now, if it craps out completely then you'll be renting a car or borrowing someone's until it comes in. Apparently, rentals are SUPER expensive right now.
How many miles are on the car and has it ever had the TCM or clutch replaced?

 

Yes Ford said the tcm was bad and under warranty.. I’m 5th in line at the particular dealership. It has 97000 on it and the clutch was replaced under warranty a year or so ago. In the last 900 miles I drove it faulted twice so far.

 

It's good that you told them to get the TCM.
You have a new updated clutch and you're about to get a new updated TCM. That bodes well for the car's next 100k miles. Is this the first TCM being put in the car?
I also had a new clutch and TCM replaced a bit over a year ago. The whole trans was gone thru actually. 47k miles later and it's been very reliable. I have 168k miles on my 2012 and it's cost me barely anything in repairs in that time.

 

Yes this will be my 1st tcm replacement.. just got a update that by next week I will get a time when the tcm will be into the dealer.. this is coming from a actual Ford rep in Michigan..I called bitching’ about not being able to get a loaner so have been getting updates every Monday.. the number I called to get a case started (800) 392-3673 otherwise yeah I like the car and have had no other problems

 

Focus-philes,

Update: Success! A new TCM was installed today and we have our Focus back! Actually, it has been hibernating in our garage until Monday morning when it was towed to the dealer. Spouse reports that it is running well and "shifts crisply". We are delighted to have the car back and in top form.

I hope all of you who are waiting for a TCM will be rewarded with a swift delivery of one and your Focus will be quickly returned to great shifting for a long time to come.

Thanks, again, to all the great forum members who provided solid advice as well as words of consolation.

Chris

 

Focus-philes,

Update: Success! A new TCM was installed today and we have our Focus back! Actually, it has been hibernating in our garage until Monday morning when it was towed to the dealer. Spouse reports that it is running well and "shifts crisply". We are delighted to have the car back and in top form.

I hope all of you who are waiting for a TCM will be rewarded with a swift delivery of one and your Focus will be quickly returned to great shifting for a long time to come.

Thanks, again, to all the great forum members who provided solid advice as well as words of consolation.

Chris

Focus-philes,

Update: Success! A new TCM was installed today and we have our Focus back! Actually, it has been hibernating in our garage until Monday morning when it was towed to the dealer. Spouse reports that it is running well and "shifts crisply". We are delighted to have the car back and in top form.

I hope all of you who are waiting for a TCM will be rewarded with a swift delivery of one and your Focus will be quickly returned to great shifting for a long time to come.

Thanks, again, to all the great forum members who provided solid advice as well as words of consolation.

Chris

When did you get out in the list I have been waiting for about 2 months now and I'm carless and have been struggling what did you do to get one ?

 

Got it back today, a couple of days short of 8 weeks after I dropped it off. Drives like a dream; much smoother than it ever was. Part number on the new TCM is AE8Z-7Z369-F

The Dealer's lot was nearly bare, likely for the same reasons the TCM took so long to arrive...

Cheers,
Rod

 

Good to hear that you finally got it back. This newest TCM version should be pretty reliable. I've had only a few minor hiccups since mine was replaced right before Covid happened.

 

It took a couple of days shy of 8 weeks for mine to arrive after I dropped the car off at the dealer. When I dropped it off, there were six cars ahead of me at that particular dealer. I had checked in once after a month and they were able to give me a forecast as to when it should be fixed, which was pretty accurate.
Once it arrived they had it installed within a couple of hours...

Cheers, Rod

 

The fact that your car isn't there wouldn't make them particularly motivated to call you if your position in line came up. If it's not on their lot it's not in their way and thus not inconveniencing them. Most people leave them at the dealer.
I'd drive it there, hand them the keys, and tell them to call you when it's fixed. Find out when the TCM will be in. 2 months is at the very tail end of wait times.

 

The fact that your car isn't there wouldn't make them particularly motivated to call you if your position in line came up. If it's not on their lot it's not in their way and thus not inconveniencing them. Most people leave them at the dealer. I'd drive it there, hand them the keys, and tell them to call you when it's fixed. Find out when the TCM will be in. 2 months is at the very tail end of wait times.

I was just quotes over 5 months !

 

Crybaby Trash,

Like rschaffter (Rod) said, our wait was about 7.5 weeks. I had the car towed to our house so it was in the garage but I stopped by every week to 10 days to check in with the Service Advisors. The last time I stopped in, I had a case number from Ford so the S/A went to check with the Warranty Manager. He came back and said, "Warranty Manager says Ford does not even open his e-mails and he has sent many case numbers to them. S/A went to the Parts Manager to check on part status and, lo and behold, two TCMs were scheduled for delivery so my S/A tagged one for our Focus! Had the car towed to the dealer and the next day, we had our baby back in tip-top order.

I am sorry to hear about your situation. I suggest that you call the Service Department (or the Service Manager) and tell him you are carless and it has been +8 weeks, your car is at your house, and ask for an update. I don't know if they have a loaner available but you can ask and tell them that you have had to either pay for a rental or get rides from friends adn family and it is not reasonable to continue this way. Nice and calm tone (the dealer does not have much control about parts from what the Service Advisors told me) and see what they can do for you. And call them weekly so you're ticket is fresh in their minds. "The squeaky wheel gets the grease."

Good luck, CBT, and please post an update about progress.

Chris

 

Been lurking the forums since dropping my 2013 at the dealership with a P090C code. Told it was the TCM. It needed replacing but can drive until the part comes in. Mentioned it wouldn’t go into reverse. The response: “Just don’t park where you need to back up.” My response: “you mean like my driveway?”
Needless to say I was without a car since July 12th. Finally got a loaner August 23rd. And funny… my car was fixed by September 1st. Just picked it up yesterday. Seems a little sluggish right now but that could be from sitting for 7 weeks.

 

Nasnell,

Welcome to the forums, northern Focus brother. Glad to hear your Focus is on the road again. We were about 7.5 weeks before ours was fixed. Kinda like Ford psychiatrists figured out that 7 weeks is how long customers will wait before erupting.

Get some miles on her and post an update. My understanding is that the latest clutch pack and strategy for the TCM are the combination for a great performing DCT. Let's hope that holds for us.

Cheers,

Chris

 

Nasnell,

Welcome to the forums, northern Focus brother. Glad to hear your Focus is on the road again. We were about 7.5 weeks before ours was fixed. Kinda like Ford psychiatrists figured out that 7 weeks is how long customers will wait before erupting.

Get some miles on her and post an update. My understanding is that the latest clutch pack and strategy for the TCM are the combination for a great performing DCT. Let's hope that holds for us.

 

I didn't post a #. That was another member. Also, you said you already called that # to start a case.
I meant call the actual dealer that has your TCM on order and is going to be changing it. There will be a list of people waiting for a TCM for their Focus as well and you are in a place on that list. As one TCM comes in and that car gets fixed everyone on the list moves up a position. Ask the service department manager what position that you're in every week. Others have done this to get an idea of where they are on the waiting list.

 

The dealers can tell when a new shipment is coming according to other members that posted on here. Idk if calling any main Ford # would have any effect or give you any specific info but you could try I guess. The dealer should have the most up to date info on when they're coming to them and will know the specifics of your line position too. I'd call the dealer again every 3 days for a status update and that'll make them know that you are going to pester them until this is resolved.

 

I'll most likely call other dealers to see how many, if any, they have in their queues, and ask what their turn-around times have been. This dealer I'm working with currently doesn't seem to have any initiative to even check on things themselves, and are probably just waiting for parts to come in on their own.

 

Go there in person and demand to talk to the service manager and tell them that their communication skills suck and that 3 months is way longer than average. Multiple people on here have posted that 6 to 9 weeks is how long they've waited in other TCM threads within the past couple months.

 

Having issues with my TCM again, it was replaced maybe a year ago and is now doing the same thing. Got an appointment to get it tested but they told me the same thing, its on backorder. He said its looking at being a year to year and a half to get one!!! Said last he checked, there were some 45,000 on backorder and they are only producing 2,000-3,000 per month. All you can do it get on the waiting list.

 

He said its looking at being a year to year and a half to get one!!!

Holy crap.