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My Ford Touch Thread

1.7M views 3.9K replies 396 participants last post by  Teamlosi23  
#1 ·
A member mentioned about having a sticky for the MFT sytem and I thought it was a good idea. Here's the thread for owners to discuss the MFT system, talk about and share issues they are having and to even share solutions. I know there are several MFT threads already out there, but we gotta start somewhere. Please keep this clean as it's going to be for everyone's benefit.

For everyone's information:
http://owner.ford.com/servlet/Conte...ontentServer?pagename=Owner/Page/OwnerGuidePage&year=2012&make=Ford&model=Focus

Enjoy.
 
#1,171 ·
Anyone else have an issue with the text messages being read to them? The Audio level is so low I have to shut all windows, turn off all music and really focus on hearing what is being said.

I know before the update there was a way to increase the voice reading the messages volume. But I can't find that now.
 
#1,179 ·
a little update, i spent the whole day at my local ford service dept. having them look at my issue (seen below).


the tech i was talking to was knowledgeable about the quirks of mft, though he'd never seen my exact issue.

he did what i couldn't do on my own and wiped the system and set it to what it would've been if it rolled off the assembly line with mft v 3.

short story, it worked.

i encourage ANYONE doing the upgrade to remove ALL prior voice tags.

also, a hard reset (disconnecting the batter for over an hour) WILL not work (at least not when i did it - and i disconnected the positive AND negative terminal).

if you still have voice tags set to your favorites, your dealer SHOULD be able to do a wipe, they did it with my focus.

lastly, ford knows about not being able to put spaces in names you give to favorites, they said they'll release an update to correct the issue... for now use "_".

hope this helps some people.
 
#1,228 ·
a little update, i spent the whole day at my local ford service dept. having them look at my issue (seen below).


the tech i was talking to was knowledgeable about the quirks of mft, though he'd never seen my exact issue.

he did what i couldn't do on my own and wiped the system and set it to what it would've been if it rolled off the assembly line with mft v 3.

short story, it worked.

i encourage ANYONE doing the upgrade to remove ALL prior voice tags., a hard reset (disconnecting the batter for over an hour) WILL not work (at least not when i did it - and i disconnected the positive AND negative terminal).

if you still have voice tags set to your favorites, your dealer SHOULD be able to do a wipe, they did it with my focus.

lastly, ford knows about not being able to put spaces in names you give to favorites, they said they'll release an update to correct the issue... for now use "_".

hope this helps some people.
Thanks for the info.

My car's going into the dealer today for some other things and I'm going to ask them to completely wipe/re-install the system. I'm having the same issue with the voice tags and nothing (fuses, master reset, disconnect battery for 1+ hours) will erase the old ones.



the audio system should shut off normally when the vehicle is off after 10-15 mins (without opening doors). i've had this happen myself.

what about when in accessory mode? will it automatically shut off or will the battery just continue to drain? i'm thinking if the audio system is not shutting off in that 10-15 min interval when the engine is off (and not in accessory mode), the car thinks it IS in accessory mode and continues powering the audio system.
It will shut off eventually in accessory mode. I've turned my car on in accessory for long periods while cleaning it out before since I don't have a radio in my garage. It eventually popped up the "low battery warning" message - probably after about an hour or so?



This hasn't been the case for me. Sure, the response when hitting the paddle is better but I am having more trouble with voice (but I was one of the lucky ones that didn't have major problems with voice before the update).

I used to tell it to play a song or play an album and it just did it. Now, every time I try to play a song or album by voice, it always comes up with a list, and in some cases the titles aren't even close to sounding like what I said. I then have to tell it what line # to play from the list.
Check in your system options for the 'voice candidate lists' settings. You may be getting more prompts because those got turned off/on from what you had set pre-upgrade. I know that in my car, all those settings were different after I updated to 3.0 even though I didn't do a master reset.
 
#1,181 ·
Here's a new one... and potentially a troublesome bug.
Neighbor knocked on my door just now, said I left my radio on.
I was home about 30 minutes after a drive.
I don't think I did anything out of the ordinary to cause this. I just listened to music over BT on the way home as usual, paused playback, turned off car, removed key... as usual. I don't recall seeing if the MFT went through the shutdown procedure or not. I just know what music wasn't playing after I hit pause.

Anyways, I went out right after he told me... saw immediately the MFT lit up. Hear the radio loud. No key in or anything. It went to HD radio, which the system will do by default. Low battery warning up in the driver's info panel.
Me, pissed as ever. Now worried one morning I'm not going to start my car because of a dead battery. Do I have to start walking out at night to make sure my radio doesn't come on automatically? [:(!]

I don't think I have ever regretted a purchase this much in my life. I bought this car in hopes of having something I could rely on to get to work every morning, and now I have to worry about radio turning itself on and draining my battery in the middle of the night. [mad]
 
#1,182 ·
......now I have to worry about radio turning itself on and draining my battery in the middle of the night. [mad]
I've had this happen, too. I left my BT audio on a fairly high volume when parking at work. Could hear it thumping from inside the building. Took me 10 mins to realize it was my car. It started about 5-10 minutes after I got there.

Now I have an OCD habit of turning the volume down to mute most times I leave the car, in case it does it again. I've never had to do that before... As far as I know, though it's only done it the once, although since I mute the audio now, I can't be certain.

I like to think the battery level protection will kick in and prevent MFT from draining it flat... but then again, I also like to think the radio will stay off when I leave the car... Maybe it gets bored? [poke]
 
#1,192 ·
just called into ford and spoke to a tech. they said there is NO feature built into the car that will keep mft from draining the battery in the event it were to stay on. so if your mft stays on like the op of the problem, the battery will continue to drain until it's dead.

they said it SHOULDN'T be happening, and suggested a master reset if it occurs, or take it into ford for servicing.
 
#1,196 ·
yeah, thinking the radio cuts off because the car stopped it from draining the battery... rather than the battery being dead was a bit hopeful. lol!
 
#1,202 ·
I have had no problems since updating last week. It hasn't crashed on me, everything seems really responsive (including the navigation), and the new interface doesn't bother me much. I'd rather have a working system that can impress others when working then "praying it will work".

I'm on Navigation most of the time anyway, which is an improved graphical look then the previous navigation version.
 
#1,204 ·
I will agree that it is faster than it was. I wish I had gotten the navigation, but I could not wait to order the exact car I wanted. Has anyone used the sync services for directions? I was told by the salesman that I got those services for free for the life of the car! Well let's just say I was disappointed to find out that he was not right. [smackbum]
 
#1,209 ·
I haven't had any crashes, but had one random "maintenance reboot, but it was when I started the car and was warming up the cabin anyways. I was like... "okay... probably good practice to have this thing reboot occasionally."

I'm sure my rain lights worked fine before the update as it rained those whole two weeks I had the car before the update and I was really appreciating that feature.

My bog concerns for me now are the NAV CARD DEFAULTS I can't recover quickly from (happened twice) and the radio coming on after the car is off (just once). Everything else is acceptable.

On the plus side, the voice (for MFT at least) has been perfect for me.
 
#1,212 ·
This just shows how bad this system is! We are so glad that it is not terrible that we accept bad as better. Those maintenance reboots are far from maintenance, they are the system coming back online after a crash. A crash that should not ever happen. Not sure about the Nav Card issues, but once again something that should not happen. So it went from terrible to bad and we are grateful for that. lol
 
#1,215 ·
The NAV card defaults, from which popping and putting in the nav card does not work for me, is the most frustrating. I rely on my nav quite a bit.

I had a 2005 debuted DVD nav system in my Mazda. The despite being optical, subjected to the heat and cold of upstate NY, being right under a heating vent, Jostled around with my aggressive driving, and me using it non-stop (and often displaying two map views at once [yep it could do that]), it did not fail once.
 
#1,218 ·
I had a 2005 debuted DVD nav system in my Mazda. The despite being optical, subjected to the heat and cold of upstate NY, being right under a heating vent, Jostled around with my aggressive driving, and me using it non-stop (and often displaying two map views at once [yep it could do that]), it did not fail once.
Ahh yes the pop up screen in the mazda 3's. I loved that system and although it was almost too simple of an interface i did hear it worked just fine. Definitely no crashes at all.
 
#1,229 · (Edited)
What is the trick to setting the MY HOME option in the Navigation section? I click on my home and it tells me that it is not set and asks if I would like to set it now, if I chose yes, it just takes me to a screen where I can choose POI, intersection or street address. I I choose street address and enter my home address, it just sets it as the destination but not as the "MY HOME" option, as the next time I push my home, it says it's not set......

Also, I should mention, just got car on 3/20/12 and it already had MFT 3.0 on it.
 
#1,230 ·
New owner, 1500 miles so far on my Ti.. Still haven't gotten my update in the mail and everyday I tell myself. "Maybe today". Gives me something to look forward too when I open the mailbox. LOL.

So, I'm hearing at least in one respect that Ford did improve the Voice recognition? I recently experienced first hand what a PITA that is! I was in disbelief that it couldn't seem to understand some of the most basics things. Specifically inputting a Street address via Navigation. WOW. REALLY? How many ways phonetically can I say ATLANTIC BLVD!. I got so sick of hearing that tone that means she doesn't know what your saying. Ugh!. This was while I was PARKED!. I definitely know that she can't understand anything in motion over 30mph because have you ever called your voice mail and just sat there silently and played it back? It sounds like the mic is on the fuselage of JET ENGINE!. The road noise is unbelievable and if you speak your voice sounds like your next to a waterfall. So if they were able to clean up that then I could see that making a difference in the Voice recognition.
 
#1,231 ·
I received my update package Friday. Installed it yesterday. So far, things appear to be working fine. The system seems a little faster. The install took about 45 minutes.

Oh, and I just turned 15000 miles on my Focus ! 9 months of owning this great car.
 
#1,233 · (Edited)
I chose to install my upgrade during a 3.5 hour road trip last weekend. The upgrade was supposed to take about an hour, so I figured I'd have plenty of time to complete the upload and play with the new changes afterwards. Damn my foolish optimism.

Prior to the update, I did a master reset to start off with a clean slate. I popped in the USB drive and the upgrade began. After about an hour, I noted the screen was stuck on SyncMyRide copying files 2 of 4... and there it stayed for the rest of the trip. The screen was still active (it would 'click' if I touched it) but the upgrade process was stuck.

After arriving at my destination, I had to shut off the car. I was concerned that I had possibly bricked the system, but it loaded up with the new interface when I restarted the car.

I plugged in the new NAV - initially, it wasn't recognized. The next day it magically began to work.

I tried to associate my iPhone via BT - initially that didn't work either until (you guessed it) the next day.

I plugged in my iPod Touch - it worked right away, and the system began to index the contents of the player. However, since indexing has completed, song names, and artist are 'unknown' even though I know those tags exist. Oddly, the album covers are visible.

Since the upgrade, at least one of my enviromental fans is now whistling, like it's a turbo-fan engine. At high fan speed, it's very loud.

Yesterday, I tried to listen to my iPod Touch - but the system said no USB devices connected. I unplugged my iPod, and the system then notified me I had disconnected my iPod. (wth?) I plugged it back in, and it worked.

The wallpaper that I previously used (some pics acquired from here), now aren't recognized. The system says they are in the wrong format.

I've had a weird interface display glitch that has appeared one time. On the 4 way home screen, the Entertainment section simultaneously displayed the radio frequency buttons and the iPod's artist/album info - I couldn't tell which one or if both were active.

I think I'll have the dealer wipe it and put a fresh install on it during my next maintenance. All these glitches occurred over a 4 day span and I'm not confident in the system (yet).
 
#1,235 ·
...
I've had a weird interface display glitch that has appeared one time. On the 4 way home screen, the Entertainment section simultaneously displayed the radio frequency buttons and the iPod's artist/album info - I couldn't tell which one or if both were active. ..
Another user with interface display glitches. This area is by far where I have had the biggest problems with my recently installed v3.

When I heard that v2 of MFT did not make use of the hardware graphics chip, I made big fun of this fact. Now I am starting to wonder if the last team that worked on MFT skipped it for a reason?? [???:)] Or, is it the fact that this is the 1st version that has used the GPU, so this is essentially a v1.0 in terms of the graphics?? I also find it interesting that I have not heard one official peep from Ford about this release. I understand that they can't issue an official statement to responded to every howl from the user base. However, I have heard no recognition of any kind. Even a "We recognize there have been some minor issues and we hope to release an update later this summer...or whatever, something, anything.
 
#1,234 ·
A2Fan ... did you ever attempt to finish the update?
Mine froze (earlier in the install than yours did) and I had to hard reset MFT by pulling fuses 67 & 79. Once the system came back to life, I re-inserted the update drive and it picked up where it left off.

It sounds to me like you have a partially updated system.
 
#1,259 ·
I don't know about anyone else but I leave my Macs on all the time (they go to sleep.. using very little power). I never shut them down. Whenever I need to use it, I open the lid (or move the mouse) and it's instantly on and ready to work.

MFT should act the same way.
 
#1,260 ·
I leave my MacBook on a lot as well, but it's still good to give ANY computer a proper shut down and start up once in a while. The fact is, MFT can't stay on when you shut the car off, or you'd be draining the battery. So no, MFT should NOT work this way, or we'd be buying new batteries left and right.

This is Windows, not Mac. My MacBook even on startup takes less time to get everything going than my Windows desktop, but it still needs a few seconds to load everything.

So sure if MFT was a computer we left plugged in all the time or it had it's own battery to stay in sleep mode overnight, it would be one thing to expect it to wake up immediately upon car start, but since it's in a car, and runs on the car battery then no, I don't agree that it should start back up immediately.

Yawn....more excuses and workarounds on a sub-par system. People don't want and shouldn't have to treat technology in a car like an old 486 computer. Wait...maybe it is a 486 processor in the APIM.

It's not acceptable for people to worry about remembering to turn off the radio (or wait to turn on the heated seats on startup in the Ford Edge or Explorer) just to workaround the limitations of the system that shouldn't be there in an automotive setting in the first place.
And one more person who seems to prove the point that Ford marketed to customers who don't know how to use technology. No offense, but it's not a sub-par system, it works far better and has more features than any car radio I've seen short of luxury cars with premium audio systems.

Fact is, maybe we shouldn't have to worry about leaving the radio on, and we don't. The radio will stay on and default to the first source when getting back into the car. This is because the car has to TAKE A MINUTE to detect your devices. Maybe it shouldn't and maybe they should be detected before anything starts playing, but that's not how it works with the new system.

Maybe what I do is use workarounds to get around issues many people are having, but at the end of the day if my system stops having issues because I can handle the simple action of turning my radio off when getting out and back on when getting in, and I can give my car a minute to boot MFT up and detect everything, then you damn well better believe I'm going to do that every time so I can stop bitching like you and everyone else who thinks the system sucks because they don't know to treat it like the computer it is.

After developing these habits, my system has been awesome. No issues, no glitches, the only bug that still remains is the glitch when picking music and using the A-F tab at the top it doesn't go past B, just A-B-A, the others work fine though. THAT is a bug, aside from that, like someone mentioned earlier in the thread, I'm gonna attribute a lot of issues to user-error for people who are too impatient to give their system time to start up properly and too lazy to shut it down properly.

Let the flaming begin, but like I said, at the end of the day my system works because of how I treat it, and maybe if you started treating yours the same way, it would work for you too.
 
#1,262 ·
Unfortunately, I'm still waiting for my USB and Nav card in the mail. But this weekend, I had a weird thing happen. My system froze for a few minutes while using Nav and trying to find a nearby Costco. When it re-booted, the Sync screen came up. Once it finished, I had more detail in the AM/FM buttons on both the Entertainment Screen and on the Home Screen. It now provides the call letters of the station (which it did before) but also shows whether the station is an HD station by a little HD next to the name.

Its like I got an OTA update, but for the old MFT system. Seems weird they would be updating the old system while we are in the process of upgrading to MFT 3.0. Has anyone else seen this?

Thanks,
Rich
 
#1,263 ·
Hi Rich, when did you get your car? If it was fairly recent you may be in the same boat as I am, which is that you won't get the update, but have to go in to the dealer to have it done.

Ford says they sent letters instead of updates to those customers, but I haven't received either, and had to figure out the situation for myself by collecting info on these forums, calling Ford and my dealer. It took multiple calls because my dealer was not aware that they could order SD cards for customers that had recently purchased, and I actually had to have someone from Ford conference in with a service adviser at the dealer to explain what they needed to do.

If you don't have NAV, then you can just download it of course. You can find out if your car is 'flagged' and requiring the dealer to upgrade you by entering your VIN on the Vehicle tab of http://www.etis.ford.com. If you have a FSA of 11A02, then you need to call your dealer.

Just some FYI in case it applies to you or anyone else who got their car recently.
 
#1,268 ·
1. FSA 11A03 - Retail customers eligible for self-installation (with and without navigation)
- These customers will receive a USB drive, an SD card (if vehicle equipped with navigation),
and instructions for completing the PERFORMANCE UPGRADE themselves. Customers
may elect to return to the dealer to have the PERFORMANCE UPGRADE performed at no
cost. The customer is requested to bring their USB and SD card (if applicable) with them to
the appointment.

2. FSA 11A02 – Certain early Explorers (as identified in OASIS) and Fleet customers that must
return to the dealer for the PERFORMANCE UPGRADE.
- Corporate Fleet customers who don’t provide Ford with driver specific names and addresses
will receive a letter instructing them to return to the Dealer for the PERFORMANCE
UPGRADE.

3. FSA 11A01 - Retail customers ineligible for self-installation who must return to the dealer for the
PERFORMANCE UPGRADE (with and without navigation)
- These customers will receive only a letter directing them to return to the dealer to have the
PERFORMANCE UPGRADE performed, as they have a version of MyFord/MyLincoln Touch
software which requires a system reflash administered through the dealer’s IDS tool. Dealers
will use their seed stock of SD cards for navigation-equipped units.
 
#1,270 ·
Agree - for all the (new) quirks, the Nav is light years better than before. For those of us with that option, v3.0 is a must-upgrade in my opinion.
 
#1,267 ·
Outstanding Field Service Actions
11A02 - SYNC WITH MYFORD/MYLINCOLN TOUCH - PERFORMANCE UPGRADE
12M01 - RRANTY EXTENSION

Thats what mine shows.. However when I went to syncmyride.com regarding the update, it asked if I had Nav or not and when I clicked that I did it directed me to call Ford. I explained to the lady that answered that I was concerned I would not be on the mailing list to receive this update since I just took delivery of the vehicle a week ago (that was 3 weeks ago). She confirmed my shipping address and told me it make take several weeks before I get it. Unless I misunderstood something I was led to believe it would be in the mail. I keep checking everyday but so far nothing.

So this 11A02 definitely means were not getting it in the mail?
 
#1,269 ·
I screwed up, after downloading the new Sync and installing it I accidentally erased it before uploading the completion log. I put in the flash drive that I got in the mail later, and it said no update required. I then tried that one but it says its missing the log since it's not the one I actually used for the update. Anyone wanna host a copy of their flash drive for me or something?