Basically, take it to the dealer. If you did goof something up, they'll teach you how to avoid this in the future. BTW, I don't know what I would do without Sync.

 

Yeah, I'm going to give them a call tomorrow...I even tried unhooking the battery and nothing....

I've also noticed my clock no longer works properly at is stuck on 9:38 PM, even if i try and switch the time it stays at this time.

My guest is something needs to be replaced in the radio console or reconnected.

 

Congrats on your new Focus, Norco! However, I'm disappointed to hear that you're experiencing concerns. I'd like to see if there's a software update available for your vehicle. Please PM me your VIN so I can do so.

In regards to pulling the SYNC fuse, how long did you leave it out for? We recommend at least 3 minutes.

I look forward to hearing from you soon.

Jaclyn

 

Thanjs for the reply,

I only pulled it for about a minute, I'm going to try it again for longer. I will also send you a PM with the VIN, but it only came off the line last month so should be up do date I would think?

Norco

 

I have the problem at least once a month too. Usually ill just turn the car off and cycle the accessory power on a couple of times. That usually seems to do the trick. Its very annoying.

 

To all posts about sync not working. I pulled the fuse for sync according to my manual. I turned on the car and left it on for 3-5 minutes. Turned the car off, put the fuse back in, and now it works.

 

Finally, a solution that worked.



This was the only place where I found a succinct conversation and solution. I read several recommendations elsewhere about disconnecting the battery but thought better of it. However, I did remove the fuse for 15+ minutes after trying that first for about 2 minutes. Nothing helped until I read this post about turning the car on w/o the Sync fuse installed.

It Worked!
Thanks.

 

Thanks for coming back with your fix!

 

Please help me

My sync isnt working and I've looked in my manual to see where the sync fuse is to try that, but it doesnt say anything about a sync fuse. any suggestions. Im in australia so dont know if that makes a difference

 

thats of found it and fixed it

 

It's in the owner's manual, page 305. (http://www.motorcraftservice.com/pubs/content/~WOCFOC/~MUS~LEN/41/12focog5e.pdf)

Fuse 67 in the passenger footwell.

 

Having the same issue on my newly acquired 2012. It will freeze and I can get it back but it is also shutting off the radio at times. Will the reset fix all of these?

Thanks

 

I don't use mine. Never worked right from day one. Salesperson said it's "my phone". I don't see why the phone you have would make any difference.

 

My sales rep sent me a link to the Sync site www.syncmyride.com
try going here and downloading the update for your car. I heard they had issues with IPhones, which I have and that's when it started to freeze as soon I hooked it up. This seems to have fixed it.

 

Moved to Car Audio, SYNC, MyFord Touch & Electronics.

 

My voice command wasn't working neither was my media button. It never recognized anything I pressed the last week. I read this thread about pulling the fuse. I pulled the fuse under the glove box for the sync 2nd column 3rd row pulled for 3 minutes then put the car in on position didn't start it let sit. Turned car off put fuse in, then started the car and everything worked!!! Thanks guys truly needed the help. No software update or battery u unplug.

 

Where can I locate the sync fuse of my 2012 Ford Focus, I have seen the fuse box located around the foot side of the passenger seat but as to the exact fuse I can locate it.Any help plsss

 

There's a PDF picture and instructions here:

How to Reset "Ford Sync" - Ford Focus Guides - Ford How-To Guides - Guides - Ford Owners Club - Ford Forums

 

My Bluetooth works correctly just that if am playing music via it it breaks in between and the only things which is breaking me now if the fact that the USB is not recognizing any device, all it says is no device detected,I've tried the fuse thing but still no resolution.Is there anything am not doing right...? Please help

 

Mine was kind of quirky and didn't respond to the quick fuse pull. IIRC, I shut off the engine, pulled the fuse, and started the car without the fuse in and let it run for about thirty seconds. Then I shut it off, waited a few minutes, put the fuse back in and restarted the car.

YMMV.

 

I ve got a problem but on a cmax of 2004 with tactil cd fm 6000 CD gps

Gps works but ... Impossible to valide the hour changment neither access fm neither accept cd neither the phone mute button neither the scroll

I disconnected battery for 1 hour and it didn t ask me my pin code i tried with fuse but i m not sure i understood well procedure ( as fas as the fuse on 2004 ghia cmax isn t same than the obe you said around here

Is there anyone who know solution except changig the full radio .. ?

 

This didn't help, me aux phone Bluetooth USB don't work , some times menu works than freezes and goes back to the radio...
Is there a computer for sync system and where is it located?

 

Hi artemus,

Please try a master reset if you can get into the menus:

Perform Master Factory Reset on Ford SYNC | SYNC Help | Official Ford Owner Site

If you're unable to perform the reset, please make an appointment with your dealership to have this diagnosed and corrected.

Rebecca

 

Just had this happen to me, was unfortunate to not have access to my ipod or phone for a recent trip from Ohio down to West Virginia. I'll have to try the fixes mentioned here, hope it works.

 

I see there is a new update which I'll have to try but this happened to me recently as well. Lost all functions for voice commands and BT audio does not work (yet phone calls work fine). Will have to try a master reset from the menu. I had back surgery last year and I cannot get to the fuse box easily. My dealer will most likely charge me to have them look at it.

 

2013 se

I just tried to update Sync, however when completed it wanted USB device inserted and wouldn't let any other function work. I pulled battery cable and let sit for 15 minutes. This allowed the radio, cd and sirius to work but lost all of sync. So I just did the fuse trick, started vehicle for 5 minutes, turned off, replaced fuse and still didn't work. In fact, all the radio presets where still present. I'm going to try a longer time with fuse out and key on prior to calling dealer.

 

Hi RonD,

Which SYNC system do you have:

How to identify your SYNC version | Official Ford Owner Site

I also want to make sure I understand what happened. You download the update, plugged your USB flash drive into your Focus, and the install completed but gave you the "Insert USB" message, correct?

Rebecca

 

I have the basic sync, no nav, no my touch. Yes, performed update and it completed, but still wanted USB inserted.