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Stereo issues -LOUD popping, crackling, white noise ---HELP!!!

315K views 165 replies 75 participants last post by  mshaner0327  
#1 · (Edited by Moderator)
Buyer's remorse or blue oval blues. My stereo has decided to terrorize me with LOUD popping, crackling, and white noise. In the beginning, my stereo would make a loud pop and then not emit any sound. The display would work, and I could change the stations, inputs, and volume, but no noise would come out of the speakers. I would simply turn the car off and back on and the problem would be resolved. Since then, this gremlin has transformed into a creature from a "Predator" movie. Now when I start my car, the music may play for a couple of seconds and then the loud popping takes over. Whether the volume is on "1" or "10" the noise is just as loud and startling. I would simply turn off the power to the stereo, but this did not seem to alleviate anything. Although not as consistent, the noise seems to intermittently come even if the car is turned off and the key is NOT in the ignition.
As stated, this noise is very loud and startling. It startled me enough that I accidentally jerked the wheel out of reflex while driving down the highway yesterday. Music is a luxury, but having the crap scared out of you by your own car while driving is a GIANT SAFETY ISSUE!!

A little back history on this vehicle: I bought it brand new from a Ford dealer. My last vehicle (Toyota) was completely unreliable and I was excited to have a new, dependable, car with good fuel economy that would bring me peace of mind. Unfortunately, this radio issue is not its only defect. Like many others, I too have been dealing with the transmission issues of it shuttering, grinding, losing power, and killing my MPG.

Is there any hope in Ford rectifying my issues or should this lemon be returned to the farm?[:(] Unfortunately, my warranty has expired as I am now at 40,000 miles. One dealer wants $80 just to diagnose the radio issue, while the other wants $120 to do the same. Both stated that the transmission parts are on back order so they can't do anything about it for a while. I have read other threads from people with this radio issue and am wondering if Ford is acknowledging this issue or simply trying to sweep it under the rug and let their loyal customers' wallets take the heat for their shortcomings.

I don't hate Ford, my other Ford vehicles were awesome. But this one has made me lose a lot of hope in their brand and the overall quality of American auto manufacturers' products.
 
#3 ·
Freemind------ I appreciate the quick response.

The thought crossed my mind as far as connections and shorts in speaker wires. I'm not an electrical/wiring guru, so please correct me if I am wrong in my school of thought here. I would think that if that was the case, I would not have the loud noises if the radio was turned off. The car can be locked and completely turned off, I pull my keys out, unlock it and open the passenger door and the noises start. I would not think that a lose connection or short would cause this as no signal is being sent to the speakers. No music, no parking sensors, and no door ajar beepers as I used the passenger door instead of the drivers and did not put the keys in the ignition.

Like I said, please correct me if my logic is wrong here. That's why I opted to post a thread---- for constructive criticism and help.
 
#4 ·
You have noises from the speakers with the key off?

That is a different creature indeed man. let me see if I can get a hold of someone for you from ford service.
 
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#13 ·
#5 ·
FORD SERVICE

p: 800.392.FORD
t: @FordService @FordFocus @Ford
f: facebook.com/FordServiceUS facebook.com/FordFocus

P.M.-http://www.focusfanatics.com/forum/private.php?do=newpm&u=79824

Plus I just sent a PM to look at this thread/issue
 
#6 ·
Thanks a million freemind!! I sent a PM as well.

And to clarify:
1) Yes, the noise has occurred without the keys even being in the ignition. I went to a local car audio shop to see if they had any clues as to identifying the root of the problem. When I got there I put it in park, set the parking brake (its an automatic, but there's no reason to put any added strain on a questionable transmission), turned it off, pulled the keys out of the ignition, and used the key fob remote to lock it as I went inside. As me and a tech walked outside to look at it, I unlocked the car with the key fob, opened the passenger door, and as I sat down in the passenger seat the loud noise came for a few seconds. ----my keys were still in my pocket.
2) All equipment on the car is standard. The only aftermarket mods made were tinting the windows. It is equipped with "sync," but does not have the touch screen nor navigation. It also does not have remote start. ----- I don't know if any of this makes a difference or not, but I wanted to be clear on what it is equipped with in case one electrical system could maybe be disrupting the others.
 
#7 ·
There is an umbilical connector in the door jamb. Make sure that it is tightened down all the way. This can be done by hand.
 
#8 ·
I'm having the EXACT same issues. Started just by a couple seconds of popping then the deck just not working. Now the deck stops immediately as I start the car, crackling and popping don't stop until car is shut off, locked, and interior lights dim. I also have a 3200w amp and a massive sub so it's a nightmare and i'm sure i'll get no assistance from ford because the aftermarket sound system.
 
#9 ·
List brands and models.

What size power and grounds plus electrical mods do you have?

I've got auction in the morning so, I am done for the night. I'll check back in the morrow.
 
#10 ·
I know this isnt what you want to hear but it sounds like a good excuse to upgrade.

At first i was going to sugest deox-it but that would be more work then its worth removing the radio to spray all the knobs and connections if your going that far you might as well just put in a better unit.

None the less i dont see it being a fix that isnt going to involve removing the radio. If its a ground or a bad connection your going to have to tear it out.
 
#12 ·
I am a huge Eclipse fan. But, that is my preference and they are no longer made. The Pioneer DEH-80PRS is an outstanding deck.
 
#16 ·
Haven't had a chance to get on in a few days. Just got Meagan's message and tickled that she PM'd me so quick[woot]. Hopefully she can continue to help me solve this problem.

Freemind: i also tried the umbilical connector in the driver's door. No loose wires leading into the connector. Did have a heck of a time trying to get the connector snapped back into place tho. -----as well as trying to get the rubber hose snapped back into place on each end. Decided I best not do it too all the doors. I did go ahead and take the driver's door apart to see if there were any bad connections or loose wires in there. ---The driver's door has a deer dent in it, so I figured it would be the most likely. Unfortunately, my search inside the door did not yield any loose connections or wires. (and the door was 100x easier to take apart and put back together than that door jam connector and rubber hose) -----big hands, little patience!! [wrenchin][mad]
 
#15 ·
Same issue has happened with me. Lasr year it happened twice. First time was at a gas station. All of the speakers and the sub-woofer started to make a loud thumping sound. Doors were closed and the vehicle was not running. Took it to the dealer and they re-loaded the software. Had not happened until about two weeks ago when it did the same thing and scared my wife, who had no idea what was going on.
 
#20 ·
Hi kxweil38,

Is everything running smoothly now? Please let me know so I can see how to best assist.

You RAWK Meagan
Haven't had a chance to get on in a few days. Just got Meagan's message and tickled that she PM'd me so quick[woot]. Hopefully she can continue to help me solve this problem...
Thanks guys! [8)]

Meagan
 
#17 ·
So was Meagan able to resolve the issue?
If not, it sounds to me like a head unit problem for sure.

Clearly your speakers work fine. Your output load (aka your speakers) won't affect how the other speakers sound, that is if one speaker has a bad connection it won't make the others go all rice krispies on you (snap crackle and pop).

However, if something is going wrong in the head unit in terms of signal processing or amplification, that wonky signal may be sent to the speakers and result in the rice krispies effect.

What definitely points to your head unit as the issue is how the popping happens even with the car is off.

Let's break it down:

Case 1: everything is working. You send an input signal (audio, sync instructions, etc) to your headunit. Headunit does what it is supposed to (amplifies sound, alters the audio signal, makes a phone call, whatever) and send s the output to speakers.

Case 2a: rice krispies effect.
you send an input signal to Headunit, the HU does NOT do what it is supposed to do, and the result is an output signal of popping in your speakers.

Case 2b: rice krispies. You DON'T send any input, but the HUthinks you did, messes it up, and makes popping happen.



In conclusion, I think your inputs to your HU are messing up. Since you are able to operate the stereo fine at times, clearly the HU can function as It should.
However, if the input being sent to the HU is wonky, then the HU will do wonky things.
 
#18 ·
The radio shouldnt even be getting power, the only thing that should have any power is the clock. The amp or any thing else in the unit should not be receiving any power after the car is off.

I wonder if pulling the fuse to the radio will reset the radio if nothing else it will no longer pop and crackle and scare you till a resolution is found.

Ide try that first, pull it out or even unhook the battery for about 15 minutes then hook it back up and see what it does.
 
#19 ·
^^^That's what I was trying to get at, don't really know how clear I made it haha.

If you're getting the crackling and stuff even when the radio is off, something is going awry with the inputs on the HU (power inputs and this signal inputs as well).

Pulling the fuse seems like a good first step
 
#21 ·
I already pulled the fuse. The silence has been much more tolerable than the amplified "rice krispies" ----(haha great analogy).

And to answer your question about Meagan: No, she has not shown up at my house with toolbox in hand yet. hehehe. ---But she has been in constant contact with me and I trust that she is doing work on her end to put me in the right hands of a Ford Tech that can take care of it. I will be sure to follow up on this thread and let everyone know what the issue was, what Ford did to fix it, and sing Meagan's praises for saving me from this nightmare.
 
#23 ·
Thanks Meagan,
Mr. J. Dennis has contacted me and was SUPER nice. He contacted my local dealer and informed them of my issues and is working alongside them to properly identify the problem. I have an appointment set for tomm morning to get it diagnosed.
I know it is not yet diagnosed or fixed, but the love and support that I have received from Ford Motor Co thus far has made a scary problem more comforting.

I will let everyone know the diagnosis of the issue as well as Ford's decision in rectifying the possible design flaw.
 
#25 ·
I Give Up

Well everyone, here's the update after this morning's diagnosis with the local Ford dealer:
There is three different control modules tied into the audio system. One of these modules may be bad, but they don't know if or which one. They believe that there is a short or broken wire in the wiring harness that connects these 3 control modules. They do not know where the issue is with the wiring harness and it would be cheaper to replace it than to strip the car and search for the problem.
The bad news: Since there are deer dents on the driver's side, they are placing the liability of the wiring harness on me[nutkick]. I think its funny that the deer dents happened when the car was brand new and still had factory oil in its veins in 2012, but the problem has only started here recently. Also odd that many others on different forums have stated the EXACT same issues as me, but have no cosmetic flaws. They quoted me $1,596.95 to just to replace the wiring harness ---which may lead them to a bad control module as well. They recommended that I turn it into my insurance company.

All in all, I'm at a loss for words.[dunno] This was the first vehicle that I have ever bought new off the lot, yet it has been the biggest nightmare.[?|] I was super excited for the release of the new Bronco's as I have always had a soft spot for them, but will never allow myself buy another "Fix Or Repair Daily." I will also strongly recommend any shoppers to stay away from the blue oval (especially the Focus).

I thank everyone on here that has tried to help me and brought different ideas to the table. Freemind: thanks a million; you picked up my thread quick and were very helpful in getting me in front of the right people. And Meagan: you are a sweetie and I very much appreciate your time and assistance in trying to get Ford to rectify their design flaws. It was a heck of a try, but it looks like Ford is sweeping this one under the rug. [V]
 
#29 ·
...And Meagan: you are a sweetie and I very much appreciate your time and assistance in trying to get Ford to rectify their design flaws. It was a heck of a try, but it looks like Ford is sweeping this one under the rug. [V]
You're very welcome, JWhite09. I've updated your case notes, but I see your CSM has come to a decision they've informed you of. Once a decision has been made, I'm unable to over turn it. Should you ever need me, I'll be here.

Meagan
 
#30 ·
When you put the fuse back in do you have to reprogram a bunch of junk?

I wonder if you couldnt jumper the power to it from somewhere else so when the key is off it kills all the power to it like pulling the fuse?

How many models have this same unit? is it in just the 2012?

Ide wait on this one because it sounds like the problem is going to start growing to more and more people and then we will see what Ford does

If you have the work done whos to say that one wont act up after a couple years?
 
#32 ·
Same radio issues

I seem to be having to same issues that i have noticed other people have mentioned. My speakers make the loud popping noise and the radio wont produce any sound. Now the radio doesn't turn on at all. Is there anything i can do to rectify this issue. Also i just picked it up from the dealership and they told me there was nothing wrong with my car.
 
#36 ·
I seem to be having to same issues that i have noticed other people have mentioned. My speakers make the loud popping noise and the radio wont produce any sound. Now the radio doesn't turn on at all. Is there anything i can do to rectify this issue. Also i just picked it up from the dealership and they told me there was nothing wrong with my car.
Hi jmercedes,

Have you considered a second opinion? Please let me know, along with your mileage, and I'll check some options.

Meagan