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scottjl

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Discussion starter · #1 ·
I'll admit I stopped following Focus updates very much. Last I knew there would be a "massive" update to MFT this month, has that date slipped? Is it still coming?

I still get regular lockups, freezes, and quirky behavior. The clock slips an hour or two every weekend when I don't drive the car for the weekend. This morning all audio sources worked except the AM/FM radio (that one was new). The issues with MFT have pretty much negatively tainted my feelings for the vehicle and Ford. I was hoping the fix would change this. Yes, I've spoken with my dealer, there's nothing physically wrong with the vehicle, just the craptacular MFT software.

Thanks!
 
#3 ·
Scott, concur entirely, I had a lengthy thread about 'love my car but hate the (expletive deleted)infotainment system'.
Had it to the dealer today, to replace the CD player for the umpteenth time, and to try to get the Bluetooth back.
The voice activated Ipod control had quit functioning but resumed today for no apparent reason.
Sill love the car, but the technology that doesn't work (and a dealership that seems unable to cope with it) isn't giving me confidence overall.
So ya' know, the dealer is saying March for the updates.
Moon
 
#4 ·
Ford will be mailing USB jump drives to owners in February some time.


November 7, 2011
To: All Ford and Lincoln Dealers
The purpose of this communication is to provide you and your Dealership personnel the attached press
release which was shared with the media this morning. As our partner, it is important we properly equip
you with the details and information to support this news worthy event.




PRESS RELEASE KEY POINTS
For 2013, Ford is delivering a faster, simpler, and easier to use version of MyFord Touch. Developed
using owner feedback, Ford will launch the Performance Upgrade and new features early next year
concurrent with the launch of 2013MY vehicles and offer the Performance Upgrade to existing owners at
no charge. The new version is:
 Faster, Simpler, and Easier to Use: The MyFord Touch upgrades deliver faster touchscreen
response, simpler graphics, and easier to use controls.
 New Features: New features include better phone compatibility, support for tablet computers and
Audible audiobooks, improved navigation maps and destination entry and enhanced voice
recognition.

KEY DEALER MESSAGE
 The Performance Upgrade will be available on 2013MY Ford and Lincoln vehicles equipped with
MyFord or MyLincoln Touch.
 Current owners will be mailed a USB flash drive so they can install the new software themselves
(if Navigation equipped, they will also receive an SD Card with new map data). Or, owners can
also take the USB/SD Card to their local dealer and have the Performance Upgrade and new
map data information installed.
 There is no charge to existing customers for the Performance Upgrade.
COMMUNICATIONS PLAN
Below is a brief summary of the planned communications (Dealer/Customer) and training timing:
November 7, 2011 – Public press release and All Dealer Communication announcing the availability of a
MyFord Touch Upgrade concurrent with the 2013MY new vehicle launches of Ford Escape, Taurus, and
Flex. Note: This press release is specific to the Ford vehicles equipped with MyFord Touch, but all
enhancements will apply to 2013MY Lincoln vehicles equipped with MyLincoln Touch.
November 16-17, 2011 – LA Auto Show: Senior Management plans to launch the 2013MY Ford
Escape, Taurus and Flex and Lincoln MKS and MKT, which includes demonstration of the new
MyFord/MyLincoln Touch interface displaying the new look and features, such as faster touch screen
response, simpler graphics, better phone compatibility, enhanced voice recognition and support for tablet computers and Audible.com audiobooks.
 
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#5 ·
About two weeks ago MFT froze up on me in my new Focus -- I think the second day I had my new car. When I called the Sync support number the CSR told me this (MFT locking up?) was a known issue and I would be receiving the free upgrade "soon." I love my new car and when Sync and MFT touch work they are great, but it is very flaky and I never know what is going to happen when I get in my car each day -- sometimes it fires right up and my iPhone connects no problem, sometimes it connects then disconnects from my iPhone, sometimes MFT reboots, etc. Just a little frustrating, but I'm counting on Ford coming through with the release of this update...
 
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#6 ·
As I noted in my other thread, I'm trying to trust Ford to sort this out sometime soon, and I'm happy not to be the only guy out there with the problem.

Now if they can just get it sorted out before I put a magazine full of half-inch holes thru' it...that, and the fact I'm not quite sure where the offending part actually is....

It is maddening.
Moon
 
Discussion starter · #7 ·
Thanks for the updated information everyone. I'll be looking for that jump drive in February some time. Let's hope they got it right, or at least better than what we currently have. Have to admit I chuckled at the statement "Developed using owner feedback," maybe they should have gotten some user feedback the first time instead of letting engineers design it all.
 
#8 ·
scottjl said:
thanks for the updated information everyone. I'll be looking for that jump drive in february some time. Let's hope they got it right, or at least better than what we currently have. Have to admit i chuckled at the statement "developed using owner feedback," maybe they should have gotten some user feedback the first time instead of letting engineers design it all.
Click to expand...
weve seen the new version here at the dealership. Its much better!

About 800 people are driving with it now and beta testing it
 
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#9 ·
misfire said:
weve seen the new version here at the dealership. Its much better!

About 800 people are driving with it now and beta testing it
Click to expand...
Thanks, I've always trusted your comments so this is definitely good news.
 
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#11 ·
misfire said:
weve seen the new version here at the dealership. Its much better!

About 800 people are driving with it now and beta testing it
Click to expand...
@ misfire... this is a bit off topic for this thread but, as a moderator, can you comment, or get ford to comment officially, and respond to the tread concerning the operation of the rear window defrost?
There seems to be quite a bit of chatter and disagreement on this forum concerning the operation of this feature.. So far, however, ford has not stepped in to comment one way or another. thnx.
 
#12 ·
cobie56 said:
@ misfire... this is a bit off topic for this thread but, as a moderator, can you comment, or get ford to comment officially, and respond to the thread concerning the operation of the rear window defrost?
There seems to be quite a bit of chatter and disagreement on this forum concerning the operation of this feature.. So far, however, ford has not stepped in to comment one way or another. thnx.
Click to expand...
Ford has reps on here you can contact FORDCUSTOMERSERVICE <----click the link to contact them.

They visit here daily. You can also contact 1-800-392-FORD.



EDIT: FCS is ONLINE HERE NOW. PM THEM!!
 
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#13 ·
misfire said:
weve seen the new version here at the dealership. Its much better!

About 800 people are driving with it now and beta testing it
Click to expand...
Do you know when they started putting the new version in the cars on the assembly line? My focus has a build date of 12/15/11 and I think my car has the older buggy version, it has already shut down randomly on me three times and I've only had the car 4 days
 
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#14 ·
I Bleed Ford Blue said:
Do you know when they started putting the new version in the cars on the assembly line? My focus has a build date of 12/15/11 and I think my car has the older buggy version, it has already shut down randomly on me three times and I've only had the car 4 days
Click to expand...
afaik, it's 800 ford employees beta testing in their every day cars
 
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#15 ·
I Bleed Ford Blue said:
Do you know when they started putting the new version in the cars on the assembly line? My focus has a build date of 12/15/11 and I think my car has the older buggy version, it has already shut down randomly on me three times and I've only had the car 4 days
Click to expand...
Unless you ordered a 2013 its the old stuff.
 
#16 ·
SNAPThr0w said:
About two weeks ago MFT froze up on me in my new Focus -- I think the second day I had my new car. When I called the Sync support number the CSR told me this (MFT locking up?) was a known issue and I would be receiving the free upgrade "soon." I love my new car and when Sync and MFT touch work they are great, but it is very flaky and I never know what is going to happen when I get in my car each day -- sometimes it fires right up and my iPhone connects no problem, sometimes it connects then disconnects from my iPhone, sometimes MFT reboots, etc. Just a little frustrating, but I'm counting on Ford coming through with the release of this update...
Click to expand...
It is an extremely horrible and buggy peice of software. It seems as though it was never even tested upon leaving the factory.

It really has a presonality of its own.
I get different and new problems everyday.

1. MFT freezes at random times
2. At night sometimes the MFT screen does not darken
3. Sometimes I would press the MFT steering wheel button and nothing would happen.
4. When it freezes I cant turn it off.
5. Sometimes the "last" or "next" steering wheel button dont work. Or when they do its 20 seconds later.
6. Sometimes when I end a call, 1 min later it will say. "call ended"
7. Sometimes the song name doesnt display properly or update when it switches
8. Sometimes it wont detect my USB
9. the command "call home @ home" works 25% of the time.
10. When I turn my car on, the radio is loud for a split second than decreases in volume.
11. Using the touch screen is extremely slow.
12. When I put the shuffle on random, it always starts with my Beethoven "fantasi impromptu" (it must like it)
13. Sometimes the volume keeps increasing and the MFT is frozen.
14. Sometimes when I press the mft voice button , it just beeps twice and continues playing the radio. ?
Maybe its just got its own personality and its state of the art :p
 
#19 ·
misfire said:
Ford will be mailing USB jump drives to owners in February some time.


November 7, 2011
To: All Ford and Lincoln Dealers
The purpose of this communication is to provide you and your Dealership personnel the attached press
release which was shared with the media this morning. As our partner, it is important we properly equip
you with the details and information to support this news worthy event.




PRESS RELEASE KEY POINTS
For 2013, Ford is delivering a faster, simpler, and easier to use version of MyFord Touch. Developed
using owner feedback, Ford will launch the Performance Upgrade and new features early next year
concurrent with the launch of 2013MY vehicles and offer the Performance Upgrade to existing owners at
no charge. The new version is:
 Faster, Simpler, and Easier to Use: The MyFord Touch upgrades deliver faster touchscreen
response, simpler graphics, and easier to use controls.
 New Features: New features include better phone compatibility, support for tablet computers and
Audible audiobooks, improved navigation maps and destination entry and enhanced voice
recognition.

KEY DEALER MESSAGE
 The Performance Upgrade will be available on 2013MY Ford and Lincoln vehicles equipped with
MyFord or MyLincoln Touch.
 Current owners will be mailed a USB flash drive so they can install the new software themselves
(if Navigation equipped, they will also receive an SD Card with new map data). Or, owners can
also take the USB/SD Card to their local dealer and have the Performance Upgrade and new
map data information installed.
 There is no charge to existing customers for the Performance Upgrade.
COMMUNICATIONS PLAN
Below is a brief summary of the planned communications (Dealer/Customer) and training timing:
November 7, 2011 – Public press release and All Dealer Communication announcing the availability of a
MyFord Touch Upgrade concurrent with the 2013MY new vehicle launches of Ford Escape, Taurus, and
Flex. Note: This press release is specific to the Ford vehicles equipped with MyFord Touch, but all
enhancements will apply to 2013MY Lincoln vehicles equipped with MyLincoln Touch.
November 16-17, 2011 – LA Auto Show: Senior Management plans to launch the 2013MY Ford
Escape, Taurus and Flex and Lincoln MKS and MKT, which includes demonstration of the new
MyFord/MyLincoln Touch interface displaying the new look and features, such as faster touch screen
response, simpler graphics, better phone compatibility, enhanced voice recognition and support for tablet computers and Audible.com audiobooks.
Click to expand...
Ford better hurry up.. they have only a few days left in February!
 
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