We won our GA lemon law case. The vehicle was repurchased in full.... Down payment + all payments + interest + taxes ect. minus a small mileage deduction ($250 in our case)
1) Filled out paper work which is sent to both Ford and GA Office of Consumer protection (This was for final repair attempt)
2) Final repair attempt made. Car still had problems
3) Submitted next batch of paperwork demanding repurchase of vehicle.....Ford declined
4) Applied for state sponsored arbitration
5) The office of consumer protection assisted us with the arbitration packet (the wording on the service reports has to be word for word and line for line the same on every report to have a solid case....we were advised that the easiest route for us to take was to claim the car was a lemon based on being out of service for 30+ days.)
6) The car was back in the shop....bringing the total out of service days to 72 in 1 year of ownership. (7 visits to the shop...3 clutches)
7) The GA governors office of consumer protection advised us that we had to resubmit our request to Ford for repurchase otherwise any time out of service since the final repair attempt would not count in court.... now it had been out of service 72 days. (If Ford denied again we would proceed with arbitration)
8) We resubmitted our request to Ford for the repurchase of the vehicle based on days out of service.
9) Ford contacted us within 10 days and notified us they would repurchase the car!
10) We surrendered the car and signed papers at a dealership of their choosing a week later and received a check 1 week after that.
11) Total length of time (From date of final repair attempt to receiving a check from Ford) around 5 months.
If they agree to repurchase the car, be ready to have something else to drive....bc the process moves very quickly (1 week notice) once they agree.
So thankful to be rid of that pos Ford.
I want to add that the GA Office of Consumer protection were VERY VERY helpful, friendly, returned calls, knowledgeable.....
Ford could learn something. I cant stress enough what horrible customer service Ford has...rude, never return calls, wont accept blame for anything, lies and more lies.. unbelievable really how poorly we were repeatedly treated.
Long time ford fan (have a 2003 Cobra) ....will NEVER give ford another dime of mine or my families money based ENTIRELY on how we were treated.
1) Filled out paper work which is sent to both Ford and GA Office of Consumer protection (This was for final repair attempt)
2) Final repair attempt made. Car still had problems
3) Submitted next batch of paperwork demanding repurchase of vehicle.....Ford declined
4) Applied for state sponsored arbitration
5) The office of consumer protection assisted us with the arbitration packet (the wording on the service reports has to be word for word and line for line the same on every report to have a solid case....we were advised that the easiest route for us to take was to claim the car was a lemon based on being out of service for 30+ days.)
6) The car was back in the shop....bringing the total out of service days to 72 in 1 year of ownership. (7 visits to the shop...3 clutches)
7) The GA governors office of consumer protection advised us that we had to resubmit our request to Ford for repurchase otherwise any time out of service since the final repair attempt would not count in court.... now it had been out of service 72 days. (If Ford denied again we would proceed with arbitration)
8) We resubmitted our request to Ford for the repurchase of the vehicle based on days out of service.
9) Ford contacted us within 10 days and notified us they would repurchase the car!
10) We surrendered the car and signed papers at a dealership of their choosing a week later and received a check 1 week after that.
11) Total length of time (From date of final repair attempt to receiving a check from Ford) around 5 months.
If they agree to repurchase the car, be ready to have something else to drive....bc the process moves very quickly (1 week notice) once they agree.
So thankful to be rid of that pos Ford.
I want to add that the GA Office of Consumer protection were VERY VERY helpful, friendly, returned calls, knowledgeable.....
Ford could learn something. I cant stress enough what horrible customer service Ford has...rude, never return calls, wont accept blame for anything, lies and more lies.. unbelievable really how poorly we were repeatedly treated.
Long time ford fan (have a 2003 Cobra) ....will NEVER give ford another dime of mine or my families money based ENTIRELY on how we were treated.
It's scary knowing I have a DCT and I'm nervous about it, and knowing that there is nothing I can really do about it either if it goes wrong, only hope that Ford make a decent first time repair should something go wrong.
