I'd had nothing but luck from Randy, most of the 'bad things' are just part of the ongoing battles between the competing companies. I'll leave it at that.
I'll say this though, of all the people that I myself have dealt with on specifics regarding a component of the focus (when it comes to aftermarket), Randy is by far the best, both in customer service skills and company support.
I got SCT chip from Randy (and plan more products in the future) and he even took the time to call me 'after hours' to answer my questions, keeping in mind that I live in CANADA so very 'long distance'..... amazing customer service!!