[estoyloco]

The Post Your MFT Problem Thread

What the MFT system can do for you in 6 minutes and 30 seconds?

Absolutely nothing...
Maybe cause a car accident from distracted driving.

Sync wheel button not working at all

BT audio does not work / Sync button still not working

MFT Frozen again

MFT slow and buggy will detect press but won't respond at times

MFT Frozen yet again

MFT Voice commands do not work

MFT Climate On/Off does not work

MFT Frozen again now with "No devices detected" message

While I was demo'ing that "No devices detected" message was still stuck on screen for the last 3 days, a new pop up appeared saying "USB device not supported", however I have nothing hooked up to the system.

 

[completely_focused]

Wow, I just watched that video you made and your system definitely has issues. I just did some testing myself and had the opposite experience. I never had a long building media commands problem like you did with a few albums on the USB drive. I checked each and every data point on the tags to make sure there were no errors and wiped out all the comments. I'm sure you checked your tags over so that probably isn't it though. The indexing was very quick on my system with about 4 albums worth of songs to test.

Just curious, did you originally have the 2.10 version then get it updated to 2.11?

 

[feta_mgp]

Okay I don't mean to be a dick, but really dude? First of all you don't even know how to properly use the voice commands, you don't have to slow down your speaking in order for it to register, try talking normally next time, the SYNC system isn't "dumb" it can handle normal speech.

Sorry you're having some issues here but before making such a big deal about MFT, learn to use it and the SYNC commands properly, and maybe you'll get somewhere. Don't overload the system by repeating yourself when it's registering your command.

Your problem seems hardware related; infinite indexing, voice commands take long to register, etc. You should just go show this to your dealership instead of starting another thread on here, and get it taken care of.

 

[BowerR64]

There is to many things that can go wrong with a system like this.

The way files are built, bit rate, the way folders can be built and the way fonts can be used can play havoc on systems like this. Even the way the USB drive was formated could cause issues with the reader causing lag.

There are just to many variables that can confuse a system like this IMO.

If everything was set to a standard it would be easier but every one has their own way of doing it and thats where the issues start.

Did you rip the music yourself?

Its going to take time for people to figure out what the system works best with.

Those who have no issues need to post how they are doing everything.

 

[Mattdoommaster]

It's a shame that these issues are occurring, but I'm not surprised.

I am a tech writer. I write about computers and gadgets, it's my job. In fact I had a Ford representative give me a tutorial on MyFord Touch at CES 2011. My impression was that it was really neat, but jee, it seemed like a lot of extra complexity, and I wasn't sure about its reliability.

And what do you know.

Honestly, Ford is a tech leader, but even they don't seem to understand the how much [][][][][][]-up can be introduced in to a product when you add a computer with complex software. It's an entirely different thing from building a car, because you don't just have to nail the physical hardware, but also the software that runs on top of it. Software that will almost certainly have bugs.

I think they ended up running before they could walk. They should slow down a bit and first figure out how to make their technology run at 99.99999% reliability. Modern cars are super reliable, capable of running for many thousands of miles before anything significant goes wrong. When you put a finicky bit a software in a product consumers expect to work the same way every single time, well, you have a recipe for trouble.

 

[MGbox]

[][][][] that, it's not a perfect system, let him complain and just be happy your system works for you. Ford has to recognize that it doesn't work for everyone, and then they can work to correct it. You shouldn't have to handicap yourself to work with the system, and Ford can work to improve that, but not if everyone sits quietly and just "makes do" with the system as it is.

Making videos is a good way to demonstrate the problem, especially if the dealer gives your grief about not being able to find the problem when they test it.

 

[feta_mgp]

[][][][] that, it's not a perfect system, let him complain and just be happy your system works for you. Ford has to recognize that it doesn't work for everyone, and then they can work to correct it. You shouldn't have to handicap yourself to work with the system, and Ford can work to improve that, but not if everyone sits quietly and just "makes do" with the system as it is.

Making videos is a good way to demonstrate the problem, especially if the dealer gives your grief about not being able to find the problem when they test it.

Making videos is great, but posting and complaining on forums doesn't do you any good. Especially considering half of his "issues" in that video were due to his own failures at using the SYNC voice commands properly. If he had read the manual or done it before he'd know to say the device before the command to play artist, so he spent time complaining about it not playing the artist when he wasn't even correctly using the commands.

And then he speaks like the thing is effing retarded, all slowly, when the system recognizes speech patterns and compares them, you don't have to speak slowly you can speak at your normal pace, that's what the system is designed to react to and I've never had issues when speaking normally.

I agree, it's still flawed beyond that, but he might have less SYNC issues if he knew how to use the system. SYNC and MFT are separate, so his MFT issues aren't related to his SYNC issues and vice versa.

 

[Mattdoommaster]

Making videos is great, but posting and complaining on forums doesn't do you any good.

I thought Ford customer service reps often showed up on forums like this. I know they do on the Mustang forum.

If they do read forums like this, then complaining does do "good" by putting pressure on Ford to fix the issue. Even if they do not, it at least lets other people know there could be a problem, so they can make a more informed purchase.

 

[feta_mgp]

I thought Ford customer service reps often showed up on forums like this. I know they do on the Mustang forum.

If they do read forums like this, then complaining does do "good" by putting pressure on Ford to fix the issue. Even if they do not, it at least lets other people know there could be a problem, so they can make a more informed purchase.

I agree. But the MFT problems already have SEVERAL threads and posting yet ANOTHER thread about it is just a waste of bandwith. He could have added this in a post to another MFT problem thread instead of clogging up the forum with another thread.

I don't know, I guess it doesn't matter here on FF or any other vendor/ad driven forum but back on MSF it was all donation driven by the members, so anyone posting up before searching or adding to already existing relevant threads didn't get very nice reactions.

Guess I'm just stuck in that mindset still, so pardon me for not wanting to see several threads all discussing the same thing when I check the forums.

 

[MGbox]

I know, you're supposed to say "USB" and then wait for the system to give a bling and say "USB" back to you. But even then I still could never get "play artist, play album" or any other commands to work due to infinite "building media commands" which happens regardless of what voice command you use.

 

[estoyloco]

I agree. But the MFT problems already have SEVERAL threads and posting yet ANOTHER thread about it is just a waste of bandwith. He could have added this in a post to another MFT problem thread instead of clogging up the forum with another thread.

I don't know, I guess it doesn't matter here on FF or any other vendor/ad driven forum but back on MSF it was all donation driven by the members, so anyone posting up before searching or adding to already existing relevant threads didn't get very nice reactions.

Guess I'm just stuck in that mindset still, so pardon me for not wanting to see several threads all discussing the same thing when I check the forums.

Here is a solution for you don't read it then.

Maybe just because you don't have problems doesn't mean others don't.

Maybe speaking retarded and slow to the system is the only way my system work ever tought about that?

And you don't have to speak the device name every single time. When I had 2.10 I could just just play artist or play song and it would perfectly fine sometimes.

Regardless I did say just device name. Then wait for beep and then still same results.

Maybe my dealer only opens while I am at work, and I cannot get out of work every single F'ing time for MFT issues. And maybe they don't believe me because the system doesn't do it every single time... Cars have a way of magically working fine at the service department funny how it goes huh?

 

[estoyloco]

Making videos is great, but posting and complaining on forums doesn't do you any good. Especially considering half of his "issues" in that video were due to his own failures at using the SYNC voice commands properly. If he had read the manual or done it before he'd know to say the device before the command to play artist, so he spent time complaining about it not playing the artist when he wasn't even correctly using the commands.

Maybe it is your failure in that you didn't watch the video and see that I did say the DEVICE NAME.

Then waited before saying the command to play artist....

Atleast contribute to something constructive like other members and their responses.

 

[estoyloco]

Bought off Amazon.
Checked with ID tag editor everything is there.

I can even click what's playing and Sync reads it out fine.

File structure: Artist \ Album \ Song.mp3

BTW I have 6 vids on youtube right all with MFT systemic failure demos.

There is to many things that can go wrong with a system like this.

The way files are built, bit rate, the way folders can be built and the way fonts can be used can play havoc on systems like this. Even the way the USB drive was formated could cause issues with the reader causing lag.

There are just to many variables that can confuse a system like this IMO.

If everything was set to a standard it would be easier but every one has their own way of doing it and thats where the issues start.

Did you rip the music yourself?

Its going to take time for people to figure out what the system works best with.

Those who have no issues need to post how they are doing everything.

 

[MGbox]

Hey I'm all for letting you voice your opinion on MFT, but don't take it out on other forum members. And likewise, they shouldn't take it out on you. Can't we just discuss an issue without calling eachother out and picking apart their posts.

I only had this issue in a demo/test drive, and was told it wouldn't happen if I gave the device more time to build media commands one time, and from then out it would be quicker. But if the problem persists when my car arrives you can bet I'll post about it here too. So let's do our best to constructively address the issue and perhaps come to a solution or at least give something to ford to look at.
Posted via FF Mobile

 

[completely_focused]

Hey I'm all for letting you voice your opinion on MFT, but don't take it out on other forum members. And likewise, they shouldn't take it out on you. Can't we just discuss an issue without calling eachother out and picking apart their posts.

I only had this issue in a demo/test drive, and was told it wouldn't happen if I gave the device more time to build media commands one time, and from then out it would be quicker. But if the problem persists when my car arrives you can bet I'll post about it here too. So let's do our best to constructively address the issue and perhaps come to a solution or at least give something to ford to look at.
Posted via FF Mobile

I believe my system is mostly working right now. It's not perfect, but definitely seems to work better than estoyloco's. I thought the video very clearly illustrated the "building media commands" took way too long for his three albums. I'll bet I can make the same video with the same three albums and it will index way quicker and only briefly show the "building media commands".

I thought he was not using the voice commands correctly at first too but then I watched a few other youtube vids that showed a working system does respond to those same commands without long pauses afterward. I do believe the slowness was directly related to the "building media commands" still running while he is trying to use the sync commands.

I would make my sales guy watch my youtube vid if I had that same problem down the line. Then hopefully the techs working on it would take the five minutes to look at it too so they know there is a problem. The bottom line here is it should not take ages to build the index and media commands from such as small amount of data on a USB stick. What's causing it is anyone's guess but they shouldn't be telling him that it is normal at the dealership when clearly it is not.

BTW, I really like when owners make video's like this to actually demonstrate the problems their having instead of talking about it. Way more informative.

 

[copernicium112]

Bought off Amazon.
Checked with ID tag editor everything is there.

I can even click what's playing and Sync reads it out fine.

File structure: Artist \ Album \ Song.mp3

BTW I have 6 vids on youtube right all with MFT systemic failure demos.

What are you using to check ID tags? I haven't tried that yet but browsing through touchscreen everything seems to be in order. I, too, have tried checking on the properties with what's playing and it seems to read everything I've tested back fine.

Hey I'm all for letting you voice your opinion on MFT, but don't take it out on other forum members. And likewise, they shouldn't take it out on you. Can't we just discuss an issue without calling eachother out and picking apart their posts.

I only had this issue in a demo/test drive, and was told it wouldn't happen if I gave the device more time to build media commands one time, and from then out it would be quicker. But if the problem persists when my car arrives you can bet I'll post about it here too. So let's do our best to constructively address the issue and perhaps come to a solution or at least give something to ford to look at.
Posted via FF Mobile

Maybe or maybe not on the waiting for building media commands. I have never given it a really extended time to do so as all my driving lately has been around town. If it gets interrupted I don't know if it starts from scratch upon starting the car again or if it continues from where it left off. I have a total elapsed time of well over two hours I'd guess (again, not in sequence, probably the largest chunk of time uninterrupted there is about 20 minutes) and I still see building media commands non-stop (I do have over 6,000 songs on there). As there are several threads on the subject, maybe there should be a dedicated thread where people can experiment and post their results (in a helpful manner, not another "I'm complaining about Sync and/or MFT" thread).

There is so much hardware and software for converting files out there that it does not surprise me that there are problems. I personally am not ready to place the blame entirely on Sync/MFT yet. With millions of different mp3 players, software for file conversion, etc. it is hard to expect it to recognize and deal with every possible permutation. Kind of like going out and buying a new digital camera or printer or whatever and hooking it up to a PC or Mac. Yes, generic drivers in the OS will probably allow it to function but there is a reason all of these devices also include their own software. May get the basics but sometimes something more is needed outside what the OS already contains for the bells and whistles.

I know Ford has things like Syncmyitunes and other programs to help clean up music libraries but perhaps they should put one out that scans the entire music library and re-structures it into a Sync-friendly structure (or at least tells the user what must be done to get in into a Sync-friendly structure).

 

[JPopNC]

Definitely understand the frustration with wanting the system to work perfectly, but it is a learned system. I've been 'practicing' with the MFT for about 3 weeks and am getting to the point I can do almost any function via voice command. The USB commands are the hardest to nail down, but I found it easier to manipulate if I had it on the screen at the time, meaning my MFT was showing what was playing on the USB so I didn't have to prefix the command with "USB1" or anything, just "Play Artist Foo Fighters" or something. Once I nailed that down, expanded from other screens.

It has it's drawbacks though...was asking my wife to turn down the AC the other day and yelled, "Climate, Set temperature 73 degrees" She looked at me kinda odd after that.

 

[LiquidGreyZX5]

You are crazy...I spotted the problem right away. Instead of Brittany Spears and Eminem you need to be playing some Disturbed, Five Finger Death Punch or All That Remains.[headbang]

Actually, MFT is as flawed as a $2 hooker. I'm not sure they can ever get it to work without any glitches or problems.

 

[completely_focused]

I didn't use syncmyitunes since I can not find where to download it on the syncmyride site. I tried joining but their system keeps telling me there was an error processing your information without telling me what information is wrong. Anyway, I just used tag&rename to fix all my tags manually on a small set of test albums and finally got it working.

If you have a large music collection just do what estoyloco did and put a few albums on a USB disk for testing. That way you can manually (using a tagscanner or ???) fix or inspect all the tag info to make sure it is correct. Then test your system out. If it doesn't work after that then you have a case to get it repaired by your dealer. You should not see "building media commands" for hours on end.

 

[copernicium112]

I didn't use syncmyitunes since I can not find where to download it on the syncmyride site. I tried joining but their system keeps telling me there was an error processing your information without telling me what information is wrong. Anyway, I just used tag&rename to fix all my tags manually on a small set of test albums and finally got it working.

If you have a large music collection just do what estoyloco did and put a few albums on a USB disk for testing. That way you can manually (using a tagscanner or ???) fix or inspect all the tag info to make sure it is correct. Then test your system out. If it doesn't work after that then you have a case to get it repaired by your dealer. You should not see "building media commands" for hours on end.

Yeah, I have some smaller USB drives kicking around and did want to do a small-scale test (like you did) and see if I can get it to work with just a half-dozen albums or so. Just haven't had the time yet. Refresh my memory if you would because as I recall you at first couldn't get "Play Album" to work initially but got "Play Song" to work. How did you change your file structure/folder structure to get "Play Album" to work?