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Discussion Starter #21
Problem is that *many* repair shops & techs have absolutely no pride in their workmanship! It's all about getting it in, getting it out & seeing the $$$.

I have always done my own repairs, I am good at what I do because I do things right. I don't rig things up or make questionable repairs.

There has been a couple of times when I had a few extra bucks in my pocket & just didn't want to mess with it myself. WHAT A MISTAKE! Each time I had to fix their mistakes or damage. I'll go further & say that even if you're a tech at a dealership that doesn't mean you are any better than the guy at the jiffy lube. There are great techs and there are crappy ones, where you work has no outcome IMO. It all comes down to the individuals ethics & honesty.

There can be a tech with 20 certifications hanging on the wall, He could be great at what he does or just book smart but clueless in actual hands on work. It happens!

I worked at a auto accessory store as a installer/mechanic. They just wanted to get the customers in & out without any quality. I refused to do this & the customers always thanked me for being honest & doing things correctly. For me it's hard to sleep at night knowing that you are screwing somebody over.

There is nothing wrong with a customer expecting a job well done. They paid big money for their vehicle & I don't blame them one bit. Shouldn't matter if it's a new 60,000 truck or a 10 year old vehicle that's worth $3,000, The same quality of workmanship should be given to both.
I'll agree that your employment by a dealer does not guarantee you take pride in your work... but there is certainly more general competency in a dealership technician than a lube tech at an oil change chain. Sure, dealers have low skilled employees, but guess what? They generally don't do maintenance or repair work. They do oil changes, just like the low skilled workers at Jiffy Lube.

I'm not against people working on their own cars. But in my years I've seen a very consistent trend of folks that *THINK* they know how to work on cars but really don't. It's an American male thing perhaps. But there is absolutely no way one can make a blanket statement and say "you are better off doing your own work" or "there is no difference in the competency or quality of dealer work versus Pep Boys". Frankly, if I were the dictator of the People's Republic of America I'd require a certification to get your licence (display ability to change tire on the side of the road, check/add all fluids and regain control in a low traction scenario) and a similar certification to perform any light repairs.

Nothing makes me more comfortable than to know the yahoo next to me who doesn't know how a turn signal works did his own brake job. It probably took him 6 hours and a Haynes manual to do it....god knows what he didn't do properly.... but our lives now depend on his mechanical prowess. Especially considering how willing that same guy would be to sue if he paid a shop to do his brakes and they ever failed...

I may be able to grill a steak but I'm certainly not a chef.
 

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I will agree with this overall. However in my experience I can out perform just about anyone of these so called mechanics that I have run across. It's not that they don't know what they are doing, it's simply that they take little or no pride in their workmanship. This is the biggest issue for me. A vehicle should be returned to the customer in the same condition (except for the repair) I'm just tired of seeing scratches, grease on the interior, bolts not properly torqued (which happens all of the time) and so on.

Sure, there are guys that can diagnose & repair a vehicle so fast it's unreal but at the same time they mess a bunch of other stuff up! This is why customers are upset & bad mouth them. Perhaps this happens more often in the region that I live in? There have been several reports on the local news about these mechanics and shops who rip folks off left & right.
 

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My service writer at the nearest Ford dealership is a lady that knows more about the current autos than any men. She's 50 yrs. young and has been in the buisness for 30 yrs. She has saved me hundreds of dollars on parts that were not needed. Also the labor for installations. This is the reason I prefer this dealership because of their honesty. Buy most everything through thir parts dept. too.
 

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Discussion Starter #24
I will agree with this overall. However in my experience I can out perform just about anyone of these so called mechanics that I have run across. It's not that they don't know what they are doing, it's simply that they take little or no pride in their workmanship. This is the biggest issue for me. A vehicle should be returned to the customer in the same condition (except for the repair) I'm just tired of seeing scratches, grease on the interior, bolts not properly torqued (which happens all of the time) and so on.

Sure, there are guys that can diagnose & repair a vehicle so fast it's unreal but at the same time they mess a bunch of other stuff up! This is why customers are upset & bad mouth them. Perhaps this happens more often in the region that I live in? There have been several reports on the local news about these mechanics and shops who rip folks off left & right.
Shocking. There certainly can't be any shady business going on in...........wait for it.....................waiiiit for it......................LAS VEGAS[paranoid][cool]
 

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Great post, so often the driving public only gets to see the service bay door, and then a bill at the end of it all (or a warranty receipt i guess) Well written too. BUT, there are now 80 mph speed limits on interstates in rural TX lol! :)
 

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C2H5OH
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bump
 

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Old Phart
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Missed this one when it was fresh, well written & useful.

Made it a 'stickie' in General Car Chat for more visibility than in General Tech Chat with a permanent redirect.

I could grump that Walmarts are company stores, but there are plenty of other franchises around to make the point. Even your local Mickey D's is likely a franchise store.
 

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And franchise locations are trained or should be to exact manufacturer specifications. To try to divorce the major company from the dealers, well I personally see a problem with that past a certain point. We have little use for a manufacturer that in effect by that type of pronouncement has nothing to do with its' own manufactured products after the fact.

It's like Walmart telling you they no longer have anything to do with a bad or defective product once it gets sold. That's the mark of a business you want no doings with. They can sell you worthless product all day long to then say they have nothing to do with it, but the fact is, they distribute it and as such put their name on it right along side that of the manufacturer. If they have a problem with that then they should quit the business they are in.

When Walmart for example has told me that and I come back with what I just posted they change pretty quick, and even faster when I start talking about deceptive trade practices and such, for that is what that is.

Cars get sold partly based on the public perception is that the bigger corporation backs the dealer repair, it potentially becomes fraud to then try to divorce the two as not responsible to each other after a sale.

ALL sellers of product associate themselves with that product and by extension the quality of it. If the Ford Corp. wants to not be associated so closely with their dealers then they need to give up much of the clout they hold when claiming how long the vehicles last in advertising, as then much of that will be due the dealers rather than Ford proper. And you absolutely can bet that any 'rogue' dealer who took that literally to then claim HIS dealerships alone have better reliability than Ford the Corp. does, well, that guy would be a dealer for about 50 seconds before they changed that.

One best be d-mn careful when asking the public to separate the corporation and it's dealers in their minds, that could be some back-stabbing, major trend changing stuff if it truly sunk in.

Myself, if someone tries to convince me to separate dealer and corp like that???..........it's a sign I need to go to another manufacturer who will at least lie to me to say they are all cut from the same cloth.

I see any other way of looking at it as business again doing what it does best now, trying to squirm out from under what have historically been viewed as their normal obligations when selling to the public. What fool wants to buy an object that being defective then puts him into a war between two companies both pointing the finger at each other?

If dealers are not pleased with Ford's performance as far as car reliability now they should gang up and tell them.

If Ford has issues with poor dealer performance then dump them rather than still accepting that they sell lots of their cars. Or otherwise shut up.

Trying to teach us to swap dealers left and right is only doing more of what they do, avoid fixing the TRUE problem and dumping it on the common man as his 'lack of understanding of "how it all works" '. Ergo, force HIM to solve an issue that should be the corporations' alone.

We the general public already have a pretty good idea of what getting the royal screwjob is really all about, we need no lessons in it.
 

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As well, back when I did it the service writer was commonly picked from the best mechs in the shop. No way would I tolerate one that was 'generally non-technical', what would be the point? A non-techie creates an additional worthless layer there, you need someone as well who can weed through customer lack of knowledge and quick to save untold amounts of dealer cash right off the bat. Yet he has to have excellent customer service skills too, hard to find. I remember the top guys fighting over who got the position next at the GM next door, the pay was pretty good back then and I suspect that is part of the worthless layer reality now, or crap pay for the job as compared to what it used to give.

So now all you get is a kiss-your-butt guy who really knows nothing. Great as a first true impression of a shop. NOT. I note as well the OP writer had issues with that part of the job. He doesn't detail which part though.
 

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I should go on record as agreeing with most of what is posted in the OP, it's just that it does not fit for squat in todays' world. Blather now with no meaning.

In our case Ford proper and its' dealers have some serious issues with each other and I personally see no end to it for the foreseeable future. Telling customers to dealer shop will be shortlived when they find out how bad so many of them truly are. A few are exceptional but the rest like with everything else will drag them down. Ford the Corp. brought much of this on themselves when they self-gutted the service depts. of their better help in the '90s by cutting their wages so radically.
 

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^^^ Any details? Didn't have any contacts at the time to know anything of that.

Techs being Dealer employees, all I can assume is some directive/recommendation on staffing.
 

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I'll bring my car to the shop the day it doesn't cost me 150 bucks for a brake and rotor job.
As a customer always get a receipt for work done. Even "free adjustments". Doing so documents your concern and that the repair facility recognized it. This helps if a small problem grows into a big problem.
 
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