I'll agree that your employment by a dealer does not guarantee you take pride in your work... but there is certainly more general competency in a dealership technician than a lube tech at an oil change chain. Sure, dealers have low skilled employees, but guess what? They generally don't do maintenance or repair work. They do oil changes, just like the low skilled workers at Jiffy Lube.Problem is that *many* repair shops & techs have absolutely no pride in their workmanship! It's all about getting it in, getting it out & seeing the $$$.
I have always done my own repairs, I am good at what I do because I do things right. I don't rig things up or make questionable repairs.
There has been a couple of times when I had a few extra bucks in my pocket & just didn't want to mess with it myself. WHAT A MISTAKE! Each time I had to fix their mistakes or damage. I'll go further & say that even if you're a tech at a dealership that doesn't mean you are any better than the guy at the jiffy lube. There are great techs and there are crappy ones, where you work has no outcome IMO. It all comes down to the individuals ethics & honesty.
There can be a tech with 20 certifications hanging on the wall, He could be great at what he does or just book smart but clueless in actual hands on work. It happens!
I worked at a auto accessory store as a installer/mechanic. They just wanted to get the customers in & out without any quality. I refused to do this & the customers always thanked me for being honest & doing things correctly. For me it's hard to sleep at night knowing that you are screwing somebody over.
There is nothing wrong with a customer expecting a job well done. They paid big money for their vehicle & I don't blame them one bit. Shouldn't matter if it's a new 60,000 truck or a 10 year old vehicle that's worth $3,000, The same quality of workmanship should be given to both.
I'm not against people working on their own cars. But in my years I've seen a very consistent trend of folks that *THINK* they know how to work on cars but really don't. It's an American male thing perhaps. But there is absolutely no way one can make a blanket statement and say "you are better off doing your own work" or "there is no difference in the competency or quality of dealer work versus Pep Boys". Frankly, if I were the dictator of the People's Republic of America I'd require a certification to get your licence (display ability to change tire on the side of the road, check/add all fluids and regain control in a low traction scenario) and a similar certification to perform any light repairs.
Nothing makes me more comfortable than to know the yahoo next to me who doesn't know how a turn signal works did his own brake job. It probably took him 6 hours and a Haynes manual to do it....god knows what he didn't do properly.... but our lives now depend on his mechanical prowess. Especially considering how willing that same guy would be to sue if he paid a shop to do his brakes and they ever failed...
I may be able to grill a steak but I'm certainly not a chef.