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Discussion Starter · #1 ·
2014 focus here, has been very reliable till a month ago when my tcm died. It's now sitting at Ford waiting for a tcm. They keep saying it's because of the microchip shortage none are available. Anyone have any real information on restocking? They have no loaners to give me so I'm stuck paying 500 dollars a week for a rental. Anyone else waiting for one?
 

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2012 Focus SE hatchback black
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The TCM wait is common and reported on here regularly. Just call them every couple days to see if there's any update. This will annoy them as well so they might get to you quicker when it comes in to keep you from bothering them.
Being that it's under warranty I would demand a loaner or rental reimbursement from them.
How are you paying $500 a week for a rental?! That's 3 times what I was paying the last time I rented a car. You should always ask for a compact(the cheapest) and if they don't have one on the lot then they give you the next size up at no extra charge. For $500 a week you could buy a rotted out beater car and just roll the dice if it breaks down or not. Just get AAA.
 

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There is a massive rental car shortage. Really depends on the area. I have rented a lot of cars in my life for my age. The price varies dramatically based on location.

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Discussion Starter · #4 ·
2014 focus here, has been very reliable till a month ago when my tcm died. It's now sitting at Ford waiting for a tcm. They keep saying it's because of the microchip shortage none are available. Anyone have any real information on restocking? They have no loaners to give me so I'm stuck paying 500 dollars a week for a rental. Anyone else waiting for one?
It's a differant world since covid. Last car I rented was 35$ a day. Now cheapest rental around here is 100$ a day or 500 a week, IF you can find one. Ford has none, sold off there loaners. I am currently waiting for the once a month micreochip delivery to ford. Been reading up on the microchip shortage and this could take months. Warranty only pays 30$ a day for 10 days, a sad joke in these times.I just bought a new Hyundai Elantra, very sweet compact car, to cut my losses on the rental. The day my ford is fixed I'm selling it. These is a used car shortage too, and could get good money for it. If you still have a focus pray nothing breaks that uses a microchip, or you will be feeling my pain. I did everything, Social distance, wore a mask, got vaccinated, and then my car died of covid. My ford dealer looks like a used car lot now . When I bought my focus it was a Sea of new cars there. Very differant times now.
 

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I fully understand a local Ford dealership I pass several times a week because of work has basically nothing. When the new Ford ranger first came out they probably had three dozen of them lined up in front of the dealership. Basically a used car lot not very many of them looks very sad.

Hope you enjoy the new car my dad has a 2014 Hyundai sonata been a decent car. Lifetime warranty on the engine due to some issues, but hey at least they made things right.

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And how the American car company dies. I did the same and jumped to Nissan which hasn't been as good as I like as Ghozn pretty much destroyed the company. Still, have had 1/3 the breakage the Fords gave. I had enough Fords I assumed the others were all that bad, not so.
 

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2014 focus here, has been very reliable till a month ago when my tcm died. It's now sitting at Ford waiting for a tcm. They keep saying it's because of the microchip shortage none are available. Anyone have any real information on restocking? They have no loaners to give me so I'm stuck paying 500 dollars a week for a rental. Anyone else waiting for one?
I have been waiting for 10 weeks!!! I call the dealership every week, and every week I get the "we are very sorry for your troubles; feel free to call us anytime to check if the TCM has been restocked; there is nothing else we can do." I am doing some research on legal actions. Any suggestions/ideas?
 

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I have been waiting for 10 weeks!!! I call the dealership every week, and every week I get the "we are very sorry for your troubles; feel free to call us anytime to check if the TCM has been restocked; there is nothing else we can do." I am doing some research on legal actions. Any suggestions/ideas?
My wife's TCM went out back in Mid-August. We took it to the local dealer, and they told us that it wouldn't be until mid-October before their transmission mechanic to just look at it since they're so backed up. I went to the parts counter to ask about TCM availability, and they told me they were on backorder, with ~1500 in transit.... and over 39,000 on backorder. I just broke down and ordered one from Europe (the European P/N is 2015846). Cost over $1k, took 6 weeks, and $300 for an IDS license (and my time), but the car's back on the road. I'm hearing that in the local transmission shops there are cars that have been there for three months waiting on a TCM.

Wish I knew what caused the TCM's to fail. The TCM went out at ~80,000 miles. It seemed to go into limp mode when it rained. DTC P090C "Clutch B Actuator Control Circuit Low". Not sure if it's water ingestion of the TCM, or just heat over time. Rough environment for a computer module, being mounted to a powerpack. We're in Michigan. I'd be interested if there are more TCM failures in wetter environments, or hotter. i.e - if this were Arizona, would the TCM last forever, or die early and often? Ran a bead of RTV along the case split on the new TCM. Doubt it will do much, but it's unlikely to hurt anything.
 

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As of October 20th, my car has been in the dealership shop for 3 months waiting for a Transmission Control Module (TCM; Part #: AE8Z-7Z369-F) for a PowerShift transmission in my 2014 Ford Fiesta (<60,000 miles)! The part is currently backorder with no ETA. To date, 41,000 people are without TCMs with an estimated 4-6 months for parts to arrive (I am somewhere around ~33,000 on the list). A Customer Service Specialist is assisting me but they are limited and can no longer improve my situation because 1) Ford has a limited, unreasonable, socioeconomically-biased rental assistance policy and 2) Ford Corporate is not manufacturing enough TCMs. There is nothing further I can do with the Ford Customer Relationship Center. Again, 41,000 people are waiting for a TCM. Ford is only shipping 2,500 TCMs at a time but Ford is anticipating ~11,000 new cars in need of this part per month. This means that that 41,000 people are without working vehicles and Ford is not making them fast enough to actually lower the number! Recall, Ford has had several lawsuits for the 2012-16 Focus and 2011-16 Fiesta with the dual-clutch "Powershift" (DPS6) transmissions where Ford was actually buying back the cars (www.fordtransmissionsettlement.com & www.fordpowershiftlawsuit.com). These lawsuits are no longer effective for cars that are 7 years old or older regardless of mileage <60,000. However, as a response, Ford created an extended warranty for these transmissions and put in a recall for these TCMs. The Extended Warranty (TCM extended coverage 14M02) coverage on the DPS6 Automatic Transmission Control Module (TCM) to 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first. However, Ford is not manufacturing enough TCMs to meet the demand for the recall and for people whose TCMs broke and are without a working car. The extended warranty is "cleverly worded" and does not state "reasonable amount of time" or "rental assistance" or "loaner". Thus, people with these TCMs issues that are covered under the extended warranty are without a vehicle for ~6 months. If Ford customer service does offer rental assistance, it is for 10 days at a time with a maximum of 30 days regardless of how long your car is unusable. However, the consumer has to pay upfront for a rental, find a rental car that is $35/day (not in this rental car shortage crisis!), and you will not become reimbursed until after your car is fixed (i.e, 4-8 months). For low-income consumers, it is challenging to be without that much money for that long of a time and it is difficult to obtain that amount of cash "on hand" to rent a car. Further, there is a rental car shortage and it is nearly impossible to find that rate. To summarize, Ford knowingly made faulty transmissions for this vehicle, Ford knows that finding a rental car that meets their $35/day guideline is unreasonable, and they know that they are not manufacturing enough TCMs (this was an issue BEFORE the pandemic). Further, consumers are still paying car insurance for a car that is unusable and our cars will likely have further issues because it is bad for machines to sit in a lot for months at a time without being run. Ford is not supporting consumers who are covered under an extended warranty. Ford needs to manufacture TCMs, buy back faulty Ford Fiestas, or, at a minimum, offer reasonable, socioeconomic-inclusive rental assistance or a loaner for extended warranties. This is consumer abuse. Honestly, I can see CAP Motors filing another class-action lawsuit for extended warranty issues and abuse of power. I am a single mother in graduate school who lives month to month and far from family. I do not have disposable income and not having a vehicle is creating a desperate situation.
Be a squeaky wheel, blow up Fords Twitter, reach out to CAP Motors who filed the original lawsuit.
 

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As of October 20th, my car has been in the dealership shop for 3 months waiting for a Transmission Control Module (TCM; Part #: AE8Z-7Z369-F) for a PowerShift transmission in my 2014 Ford Fiesta (<60,000 miles)! The part is currently backorder with no ETA. To date, 41,000 people are without TCMs with an estimated 4-6 months for parts to arrive (I am somewhere around ~33,000 on the list). A Customer Service Specialist is assisting me but they are limited and can no longer improve my situation because 1) Ford has a limited, unreasonable, socioeconomically-biased rental assistance policy and 2) Ford Corporate is not manufacturing enough TCMs. There is nothing further I can do with the Ford Customer Relationship Center. Again, 41,000 people are waiting for a TCM. Ford is only shipping 2,500 TCMs at a time but Ford is anticipating ~11,000 new cars in need of this part per month. This means that that 41,000 people are without working vehicles and Ford is not making them fast enough to actually lower the number! Recall, Ford has had several lawsuits for the 2012-16 Focus and 2011-16 Fiesta with the dual-clutch "Powershift" (DPS6) transmissions where Ford was actually buying back the cars (www.fordtransmissionsettlement.com & www.fordpowershiftlawsuit.com). These lawsuits are no longer effective for cars that are 7 years old or older regardless of mileage <60,000. However, as a response, Ford created an extended warranty for these transmissions and put in a recall for these TCMs. The Extended Warranty (TCM extended coverage 14M02) coverage on the DPS6 Automatic Transmission Control Module (TCM) to 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first. However, Ford is not manufacturing enough TCMs to meet the demand for the recall and for people whose TCMs broke and are without a working car. The extended warranty is "cleverly worded" and does not state "reasonable amount of time" or "rental assistance" or "loaner". Thus, people with these TCMs issues that are covered under the extended warranty are without a vehicle for ~6 months. If Ford customer service does offer rental assistance, it is for 10 days at a time with a maximum of 30 days regardless of how long your car is unusable. However, the consumer has to pay upfront for a rental, find a rental car that is $35/day (not in this rental car shortage crisis!), and you will not become reimbursed until after your car is fixed (i.e, 4-8 months). For low-income consumers, it is challenging to be without that much money for that long of a time and it is difficult to obtain that amount of cash "on hand" to rent a car. Further, there is a rental car shortage and it is nearly impossible to find that rate. To summarize, Ford knowingly made faulty transmissions for this vehicle, Ford knows that finding a rental car that meets their $35/day guideline is unreasonable, and they know that they are not manufacturing enough TCMs (this was an issue BEFORE the pandemic). Further, consumers are still paying car insurance for a car that is unusable and our cars will likely have further issues because it is bad for machines to sit in a lot for months at a time without being run. Ford is not supporting consumers who are covered under an extended warranty. Ford needs to manufacture TCMs, buy back faulty Ford Fiestas, or, at a minimum, offer reasonable, socioeconomic-inclusive rental assistance or a loaner for extended warranties. This is consumer abuse. Honestly, I can see CAP Motors filing another class-action lawsuit for extended warranty issues and abuse of power. I am a single mother in graduate school who lives month to month and far from family. I do not have disposable income and not having a vehicle is creating a desperate situation.
Be a squeaky wheel, blow up Fords Twitter, reach out to CAP Motors who filed the original lawsuit.
 

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Discussion Starter · #11 ·
As of October 20th, my car has been in the dealership shop for 3 months waiting for a Transmission Control Module (TCM; Part #: AE8Z-7Z369-F) for a PowerShift transmission in my 2014 Ford Fiesta (<60,000 miles)! The part is currently backorder with no ETA. To date, 41,000 people are without TCMs with an estimated 4-6 months for parts to arrive (I am somewhere around ~33,000 on the list). A Customer Service Specialist is assisting me but they are limited and can no longer improve my situation because 1) Ford has a limited, unreasonable, socioeconomically-biased rental assistance policy and 2) Ford Corporate is not manufacturing enough TCMs. There is nothing further I can do with the Ford Customer Relationship Center. Again, 41,000 people are waiting for a TCM. Ford is only shipping 2,500 TCMs at a time but Ford is anticipating ~11,000 new cars in need of this part per month. This means that that 41,000 people are without working vehicles and Ford is not making them fast enough to actually lower the number! Recall, Ford has had several lawsuits for the 2012-16 Focus and 2011-16 Fiesta with the dual-clutch "Powershift" (DPS6) transmissions where Ford was actually buying back the cars (www.fordtransmissionsettlement.com & www.fordpowershiftlawsuit.com). These lawsuits are no longer effective for cars that are 7 years old or older regardless of mileage <60,000. However, as a response, Ford created an extended warranty for these transmissions and put in a recall for these TCMs. The Extended Warranty (TCM extended coverage 14M02) coverage on the DPS6 Automatic Transmission Control Module (TCM) to 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first. However, Ford is not manufacturing enough TCMs to meet the demand for the recall and for people whose TCMs broke and are without a working car. The extended warranty is "cleverly worded" and does not state "reasonable amount of time" or "rental assistance" or "loaner". Thus, people with these TCMs issues that are covered under the extended warranty are without a vehicle for ~6 months. If Ford customer service does offer rental assistance, it is for 10 days at a time with a maximum of 30 days regardless of how long your car is unusable. However, the consumer has to pay upfront for a rental, find a rental car that is $35/day (not in this rental car shortage crisis!), and you will not become reimbursed until after your car is fixed (i.e, 4-8 months). For low-income consumers, it is challenging to be without that much money for that long of a time and it is difficult to obtain that amount of cash "on hand" to rent a car. Further, there is a rental car shortage and it is nearly impossible to find that rate. To summarize, Ford knowingly made faulty transmissions for this vehicle, Ford knows that finding a rental car that meets their $35/day guideline is unreasonable, and they know that they are not manufacturing enough TCMs (this was an issue BEFORE the pandemic). Further, consumers are still paying car insurance for a car that is unusable and our cars will likely have further issues because it is bad for machines to sit in a lot for months at a time without being run. Ford is not supporting consumers who are covered under an extended warranty. Ford needs to manufacture TCMs, buy back faulty Ford Fiestas, or, at a minimum, offer reasonable, socioeconomic-inclusive rental assistance or a loaner for extended warranties. This is consumer abuse. Honestly, I can see CAP Motors filing another class-action lawsuit for extended warranty issues and abuse of power. I am a single mother in graduate school who lives month to month and far from family. I do not have disposable income and not having a vehicle is creating a desperate situation.
Be a squeaky wheel, blow up Fords Twitter, reach out to CAP Motors who filed the original lawsuit.
My final chapter. after 3 months Ford actual fixed my focus, and said there were 11 after me waiting for a tcm. I'm still trying to get rental reimbursement, from the Ford call center somewhere overseas. The porter who picked me up told me they had loaners coming and going, but never had one for me. I,ve had fords most of my life and very satisfied till now. The day I got my car back I sold it. used car prices are high atm. Bought a very nice new Eleantra. The moral of this story and thread is: If you have an aging Focus, Fiesta and its still working sell it TODAY. Don't put it off, sell it TODAY, or you might just end up in TCM hell.
 
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