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Finally got my new Tcm after over 3 months..I did pester them a lot and had Ford costumer service call the shop and bug them every week also.. I was lucky I could reset the error and get out of limp mode every time and it would be fine until the next time it errored.. about 20 times and all but 2 on starting the car..once I mentioned to the service boss that it went into limp mode on the highway( I lied 🙂) and I hope I don’t crash in traffic because you don’t have any loaners. Mine magically came in 3 days later.. good luck all you out there…. She does drive nice now
 

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As of October 20th, my car has been in the dealership shop for 3 months waiting for a Tranmission Control Module (TCM; Part #: AE8Z-7Z369-F) for a PowerShift transmission in my 2014 Ford Fiesta (<60,000 miles)! The part is currently backorder with no ETA. To date, 41,000 people are without TCMs with an estimated 4-6 months for parts to arrive (I am somewhere around ~33,000 on the list). A Customer Service Specialist is assisting me (CAS-32585482-M6K1M8) but they are limited and can no longer improve my situation because 1) Ford has a limited, unreasonable, socioeconomically-biased rental asssitance policy and 2) Ford Corporate is not manufacturing enough TCMs. There is nothing further I can do with the Ford Customer Relationship Center.

Again, 41,000 people are waiting for a TCM. Ford is only shipping 2,500 TCMs at a time but Ford is anticipating ~11,000 new cars in need of this part per month. This means that that 41,000 people are without working vehicles and Ford is not making them fast enough to actually lower the number! Recall, Ford has had several lawsuits for the 2012-16 Focus and 2011-16 Fiesta with the dual-clutch "Powershift" (DPS6) transmissions where Ford was actually buying back the cars (www.fordtransmissionsettlement.com & www.fordpowershiftlawsuit.com). These lawsuits are no longer effective for cars that are 7 years old or older regardless of mileage <60,000. However, as a response, Ford created an extended warranty for these transmissions and put in a recall for these TCMs. The Extended Warranty (TCM extended coverage 14M02) coverage on the DPS6 Automatic Transmission Control Module (TCM) to 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first. However, Ford is not manufactuing enough TCMs to meet the demand for the recall and for people whose TCMs broke and are without a working car. The extended warranty is "cleverly worded" and does not state "reasonable amount of time" or "rental assitance" or "loaner". Thus, people with these TCMs isssue that are covered under the extended warranty are without a vehicle for ~6 months. If Ford customer service does offer rental assistance, it is for 10 days at a time with a maximum of 30 days regardless of how long your car is unusuable. However, the consumer has to pay upfront for a rental, find a rental car that is $35/day (not in this rental car shortage crisis!), and you will not become reimbursed until after your car is fixed (i.e, 4-8 months). For low income consumers, it is challenging to be without that much money for that long of a time and it is difficult to obtain that amount of cash "on hand" to rent a car. Further, there is a rental car shortage and it is nearly impossible to find that rate.

To summarize, Ford knowingly made faulty transmissions for this vehicle, Ford knows that finding a rental car that meets their $35/day guideline is unreasonable, and they know that they are not manufacturing enough TCMs (this was an issue BEFORE the pandemic). Futher, consumers are still paying car insurance for a car that is unusable and our cars will likely have further issues because it is bad for machines to sit in a lot for months at a time without being run.

Ford is not supporting consumers who are covered under an extended warranty. Ford needs to manufacture TCMs, buy back faulty Ford Fiestas, or, at a minimum, offer reasonable, socioeconomic-inclusive rental assistance or a loaner for extended warranties. This is consumer abuse. Honestly, I can see CAP Motors filing another class-action lawsuit for extended warranty issues and abuse of power. I am single mother in graduate school who lives month to month and far from family. I do not have disposable income and not having a vehicle is creating a desperate situation.
 

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2014 Titanium Hatchback 2.0
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As of October 20th, my car has been in the dealership shop for 3 months waiting for a Tranmission Control Module (TCM; Part #: AE8Z-7Z369-F) for a PowerShift transmission in my 2014 Ford Fiesta (<60,000 miles)! The part is currently backorder with no ETA. To date, 41,000 people are without TCMs with an estimated 4-6 months for parts to arrive (I am somewhere around ~33,000 on the list). A Customer Service Specialist is assisting me (CAS-32585482-M6K1M8) but they are limited and can no longer improve my situation because 1) Ford has a limited, unreasonable, socioeconomically-biased rental asssitance policy and 2) Ford Corporate is not manufacturing enough TCMs. There is nothing further I can do with the Ford Customer Relationship Center.

Again, 41,000 people are waiting for a TCM. Ford is only shipping 2,500 TCMs at a time but Ford is anticipating ~11,000 new cars in need of this part per month. This means that that 41,000 people are without working vehicles and Ford is not making them fast enough to actually lower the number! Recall, Ford has had several lawsuits for the 2012-16 Focus and 2011-16 Fiesta with the dual-clutch "Powershift" (DPS6) transmissions where Ford was actually buying back the cars (www.fordtransmissionsettlement.com & www.fordpowershiftlawsuit.com). These lawsuits are no longer effective for cars that are 7 years old or older regardless of mileage <60,000. However, as a response, Ford created an extended warranty for these transmissions and put in a recall for these TCMs. The Extended Warranty (TCM extended coverage 14M02) coverage on the DPS6 Automatic Transmission Control Module (TCM) to 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first. However, Ford is not manufactuing enough TCMs to meet the demand for the recall and for people whose TCMs broke and are without a working car. The extended warranty is "cleverly worded" and does not state "reasonable amount of time" or "rental assitance" or "loaner". Thus, people with these TCMs isssue that are covered under the extended warranty are without a vehicle for ~6 months. If Ford customer service does offer rental assistance, it is for 10 days at a time with a maximum of 30 days regardless of how long your car is unusuable. However, the consumer has to pay upfront for a rental, find a rental car that is $35/day (not in this rental car shortage crisis!), and you will not become reimbursed until after your car is fixed (i.e, 4-8 months). For low income consumers, it is challenging to be without that much money for that long of a time and it is difficult to obtain that amount of cash "on hand" to rent a car. Further, there is a rental car shortage and it is nearly impossible to find that rate.

To summarize, Ford knowingly made faulty transmissions for this vehicle, Ford knows that finding a rental car that meets their $35/day guideline is unreasonable, and they know that they are not manufacturing enough TCMs (this was an issue BEFORE the pandemic). Futher, consumers are still paying car insurance for a car that is unusable and our cars will likely have further issues because it is bad for machines to sit in a lot for months at a time without being run.

Ford is not supporting consumers who are covered under an extended warranty. Ford needs to manufacture TCMs, buy back faulty Ford Fiestas, or, at a minimum, offer reasonable, socioeconomic-inclusive rental assistance or a loaner for extended warranties. This is consumer abuse. Honestly, I can see CAP Motors filing another class-action lawsuit for extended warranty issues and abuse of power. I am single mother in graduate school who lives month to month and far from family. I do not have disposable income and not having a vehicle is creating a desperate situation.
Thanks for sharing your story. I was basically told the same thing with the TCM backorder by the dealer here in Columbia, SC. I am one of the fortunate ones that have issues, but aren't as severe and still drivable. I've already had the TCM replaced less than a year ago and similar issues are starting again but as of now, when it starts to act weird I can clear the DTC and do a reset (disconnecting the battery for 10 mins) and that usually clears whatever glitch for a month or so. Not exactly an ideal fix but it's what I'll need to do til I get a new TCM.

Ford needs to pony up and payout Blue Book value or something for focus and fiesta that fall in the repetitive recalled TCM issues. Or maybe offer a free manual transmission conversion to those who want it. Or hell, with all these headaches maybe they should offer both 😂....

But I probably have better odds at winning the lottery.

Good luck everyone.
 

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My Ford customer care rep who was helping with the tcm issue just called to see how the car was driving after I finally got my new one installed..for my inconvenience she gave me a premium full coverage warranty until 150,000 miles.. I’m ok with that
 

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My Ford customer care rep who was helping with the tcm issue just called to see how the car was driving after I finally got my new one installed..for my inconvenience she gave me a premium full coverage warranty until 150,000 miles.. I’m ok with that
Thanks for sharing this info! I am curious, hHow is this different than the extended warranty? I guess what is a "premium full coverage warranty"? The Transmission extended warranty is until 150,000 mile so I am confused how this is different.
 

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2013 Focus SE gray 5 spd hatch
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Thanks for sharing this info! I am curious, hHow is this different than the extended warranty? I guess what is a "premium full coverage warranty"? The Transmission extended warranty is until 150,000 mile so I am confused how this is different.
The extended warranty that you are talking about only covers the TCM and seal. No other part of the trans is covered. The clutch used to be covered to 100k miles but that extended warranty expired for everyone as it had an actual expiration date.
The gifted warranty that ramchop is talking about is a powertrain and major component warranty. It'll cover anything important. Ford has a few tiers of warranties available.
 

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First post here. Posting to get an idea/keep track of what others are experiencing.


My Focus has been at a Northern Ohio Ford dealer since June 29th with a faulty TCM. I call to check in every few weeks and the only answer i can get is " were still waiting and there is no time line on the part"

I was able to purchase a new vehicle so im not completely SOL but it sure sucks paying for this one to sit on a lot for now almost 4 months with no end in sight.
 

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First post here. Posting to get an idea/keep track of what others are experiencing.


My Focus has been at a Northern Ohio Ford dealer since June 29th with a faulty TCM. I call to check in every few weeks and the only answer i can get is " were still waiting and there is no time line on the part"

I was able to purchase a new vehicle so im not completely SOL but it sure sucks paying for this one to sit on a lot for now almost 4 months with no end in sight.
The backlog is definitely getting worse. I was about a 2 month wait on average up until a few months ago but now I'm hearing 3 and 4 month waits.
My suggestion is the same though. Get your # in the wait list from them and call every week to pester them about the position change. The squeaky wheel gets the grease. I'd also file for their pathetic $35 a day rental fee coverage. If you had a lawyer you could sue them to get a realistic rental amount out of them. Of course that cots $ and time to do that you may or may not get back in litigation.
I think that the NHTSA should step in and just declare a recall at this point. This would make Ford put more resources into making TCM replacements instead of obviously concentrating on new cars.
 

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If you TCM is broke on your 2012-16 Focus and 2011-16 Fiesta "Powershift" (DPS6) transmission, please add your name to this excel sheet: Google Sheets - create and edit spreadsheets online, for free. This issue warrants another lawsuit for this transmission and the TCM shortage. POWER IN NUMBERS. Let's organize - this list will be used to contact the same legal team who completed the Ford class action lawsuit for the transmission.

TCM ISSUE: In response to the reason for why the part is backordered my response is as follows: Ford chose to manufacture outside of the USA and, thus, should take responsibility for that decision, recall projections, & their product supply/demand management. Ford should offer solutions to the 41,000+ consumers who are dealing with the faulty DPS6 transmissions that Ford knowingly manufactured. Recall, Ford has had several lawsuits for the 2012-16 Focus and 2011-16 Fiesta with the dual-clutch "Powershift" (DPS6) transmissions where Ford was actually buying back the cars (www.fordtransmissionsettlement.com & www.fordpowershiftlawsuit.com). Furthermore, consumers are still paying car insurance for a car that is unusable. Cars will likely have further issues because machines should not sit in a lot for months at a time without being used.

RENTAL POLICY FOR THIS ISSUE: the rental policy is not practical for the following reasons: the rental policy only offers 30 days (10 days at a time) of rental assistance regardless of duration of issue (for me it is ~6 months), consumers are required to pay for the rental upfront & wait for reimbursement after the car is fixed (e.g. @$35/day, that means you need $1050 disposable income that is returned to you for months!) & it is nearly impossible to find a rental that meets their $35/day guideline in this rental car shortage. Ford has a limited, unreasonable, socioeconomically-biased rental assistance policy.

TO SUMMARIZE: 1) Ford knowingly made faulty transmissions for this vehicle, 2) the rental car policy is not practical, and 3) Ford is responsible for managing supply/demand for their products such as the TCMs (this was an issue BEFORE the pandemic). Ford is not supporting consumers who are covered under an extended warranty. Ford needs to manufacture TCMs, buyback faulty Ford Fiestas or, at a minimum, offer reasonable, socioeconomic-inclusive rental assistance or a loaner for this particular extended warranties (given the class action lawsuits). This is consumer abuse. PLEASE ADD YOUR NAME TO THE EXCEL FILE.
 

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I'm curious how many miles and how old your car is that the TCM is still covered by the warranty. I had mine replaced at 52k (before the extension). It has been fine ever since, but I'm at 126k now. And the car is 9 years old. I just assume I'd be buying my own at this point.
My 2014 focus has 102000 miles. Towed to dealer yesterday, 10/22/21. Still warranty. Good luck.
 

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Discussion Starter · #74 ·
If you TCM is broke on your 2012-16 Focus and 2011-16 Fiesta "Powershift" (DPS6) transmission, please add your name to this excel sheet: Google Sheets - create and edit spreadsheets online, for free. This issue warrants another lawsuit for this transmission and the TCM shortage. POWER IN NUMBERS. Let's organize - this list will be used to contact the same legal team who completed the Ford class action lawsuit for the transmission.
I'm not a lawyer and so may be mistaken, but I believe since the class action suit has been settled, only those who specifically opted out of the settlement can sue.

Cheers,
Rod
 

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I was a bit off on the on the premium care warranty I was gifted .. it’s for 3 years 33,000 miles so for my car since it’s at 100,000 miles it’s good until I hit 133,000 miles or until oct 21st 2024
 

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Still waiting for mine, still no updates from the dealer or from Ford customer care. In fact i haven't heard from customer care in close to a month, with no replies from several of my emails.

This has become a complete joke.

On another note I cant wait to see what kind of issues this car has after sitting outside not moved in 5+ months at the dealership,.
 

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Still waiting for mine, still no updates from the dealer or from Ford customer care. In fact i haven't heard from customer care in close to a month, with no replies from several of my emails.

This has become a complete joke.

On another note I cant wait to see what kind of issues this car has after sitting outside not moved in 5+ months at the dealership,.
They'll owe you a new battery for sure unless they started it every couple of weeks for 10-15 minutes.
Call the dealer or better yet just go there in person and make it a point that you're angry that you can't even get an update from them. Get your exact position # in the waiting list too.
 

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Discussion Starter · #78 ·
I was at the dealer getting an oil change in our '18 Focus, and I asked about the TCM delays, since our '14 spent nearly 8 weeks there this past Summer. He said the wait was even longer, as they had just the day before put one in a car that had been waiting since August...
 

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Well I just got the call that my car is done. 6 months to the day from when I dropped it off.

Ford customer cares solution is to give me 3 years of free oil changes for my inconvenience. What a joke
Glad that you got it back finally. I'd be happy that you got them to give you anything at all as most people just get sent on their way with nothing but a "sorry" for their multi month wait. Look at it this way, it should shift better than when new now and you have 3 years of basic oil maintenance paid for which these days isn't cheap.
 
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