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Stereo issues -LOUD popping, crackling, white noise ---HELP!!!

246435 Views 157 Replies 70 Participants Last post by  edwardse100
Buyer's remorse or blue oval blues. My stereo has decided to terrorize me with LOUD popping, crackling, and white noise. In the beginning, my stereo would make a loud pop and then not emit any sound. The display would work, and I could change the stations, inputs, and volume, but no noise would come out of the speakers. I would simply turn the car off and back on and the problem would be resolved. Since then, this gremlin has transformed into a creature from a "Predator" movie. Now when I start my car, the music may play for a couple of seconds and then the loud popping takes over. Whether the volume is on "1" or "10" the noise is just as loud and startling. I would simply turn off the power to the stereo, but this did not seem to alleviate anything. Although not as consistent, the noise seems to intermittently come even if the car is turned off and the key is NOT in the ignition.
As stated, this noise is very loud and startling. It startled me enough that I accidentally jerked the wheel out of reflex while driving down the highway yesterday. Music is a luxury, but having the crap scared out of you by your own car while driving is a GIANT SAFETY ISSUE!!

A little back history on this vehicle: I bought it brand new from a Ford dealer. My last vehicle (Toyota) was completely unreliable and I was excited to have a new, dependable, car with good fuel economy that would bring me peace of mind. Unfortunately, this radio issue is not its only defect. Like many others, I too have been dealing with the transmission issues of it shuttering, grinding, losing power, and killing my MPG.

Is there any hope in Ford rectifying my issues or should this lemon be returned to the farm?[:(] Unfortunately, my warranty has expired as I am now at 40,000 miles. One dealer wants $80 just to diagnose the radio issue, while the other wants $120 to do the same. Both stated that the transmission parts are on back order so they can't do anything about it for a while. I have read other threads from people with this radio issue and am wondering if Ford is acknowledging this issue or simply trying to sweep it under the rug and let their loyal customers' wallets take the heat for their shortcomings.

I don't hate Ford, my other Ford vehicles were awesome. But this one has made me lose a lot of hope in their brand and the overall quality of American auto manufacturers' products.
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Did you ever figure out what the problem was? My 2015 focus does the same thing and it's killing my ears. Thanks.
Did you ever figure out what the problem was? My 2015 focus does the same thing and it's killing my ears. Thanks.
Personally, I only know it was the box that folks here call a "Head unit" and ebay calls a receiver. Bought a unit from a junked vehicle on Ebay for $80 and it's gone. The sound also went away when I unhooked the receiver.

There's a post on the previous page:

where one person seems to have located two parts that overheat inside and if covered in thermal paste the problem goes away.

So, it appears that aside from just unhooking the radio to make all noise go away, you can -in order of expense- try the following:

-Apply Thermal paste on the hot parts. $8 but you have to open up the radio
-Buy an used radio. I found DIY installation is pretty easy if you buy one from a car with the same configuration. $80-100
-Buy an aftermarket radio and mounting if you can deal with trying to get it to interface with the Vehicle. $250-400 or more if DIY, even more if profesionally installed)
-NEW OEM unit NOT from Ford. Individual linked above found a supplier for $260.
-Buy a head unit from Ford. I was quoted $350 without installation for a refurb unit. Others have been quoted MUCH more for a new unit installed.
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I nabbed a radio from a 2016 and installed it into my 2013, been working since last August. Top stickied thread has info - several people have done this and it's easy to do yourself.
Top sticked thread has this: where can i find that sticky please?
Buyer's remorse or blue oval blues. My stereo has decided to terrorize me with LOUD popping, crackling, and white noise. In the beginning my stereo would make a loud pop and then not emit any sound. The display would work, and I could change the stations, inputs, and volume, but no noise would come out of the speakers. I would simply turn the car off and back on and the problem would be resolved. Since, this gremlin has transformed into a creature off a "Predator" movie. Now when I start my car, the music may play for a couple seconds and then the loud popping takes over. Whether the volume is on "1" or "10" the noise is just as loud and startling. I would simply turn off the power to the stereo, but this did not seem to alleviate anything. Although not as consistent, the noise seems to intermittently come even if the car is turned off and the key NOT in the ignition.
As stated, this noise is very loud and startling. It startled me enough that I accidentally jerked the wheel out of reflex while driving down the highway yesterday. Music is a luxury, but having the crap scared out of you by your own car while driving is a GIANT SAFETY ISSUE!!

A little back history on this vehicle: I bought it brand new from a Ford dealer. My last vehicle (Toyota) was completely unreliable and I was excited to have a new, dependable, car with good fuel economy and would bring me peace of mind. Unfortunately, this radio issue is not its only defect. As many others, I too have been dealing with the transmission issues of it shuttering, grinding, losing power, and killing my MPG.

Is there any hope in Ford rectifying my issues or should this lemon be returned to the farm?[:(] Unfortunately my warranty has expired as I am now at 40,000 miles. One dealer wants $80 just to diagnose the radio issue, while the other wants $120 to do the same. Both stated that the transmission parts are on back order so they can't do anything about it for a while. I have read other threads from people with this radio issue and am wondering if Ford is acknowledging this issue or simply trying to sweep it under the rug and let their loyal customers' wallets take the heat for their shortcomings??

I don't hate Ford, my other Ford vehicles were awesome. But this one has made me lose a lot of hope in their brand and the overall quality of American auto manufacturers' products.
My 2000 Ford
Buyer's remorse or blue oval blues. My stereo has decided to terrorize me with LOUD popping, crackling, and white noise. In the beginning my stereo would make a loud pop and then not emit any sound. The display would work, and I could change the stations, inputs, and volume, but no noise would come out of the speakers. I would simply turn the car off and back on and the problem would be resolved. Since, this gremlin has transformed into a creature off a "Predator" movie. Now when I start my car, the music may play for a couple seconds and then the loud popping takes over. Whether the volume is on "1" or "10" the noise is just as loud and startling. I would simply turn off the power to the stereo, but this did not seem to alleviate anything. Although not as consistent, the noise seems to intermittently come even if the car is turned off and the key NOT in the ignition.
As stated, this noise is very loud and startling. It startled me enough that I accidentally jerked the wheel out of reflex while driving down the highway yesterday. Music is a luxury, but having the crap scared out of you by your own car while driving is a GIANT SAFETY ISSUE!!

A little back history on this vehicle: I bought it brand new from a Ford dealer. My last vehicle (Toyota) was completely unreliable and I was excited to have a new, dependable, car with good fuel economy and would bring me peace of mind. Unfortunately, this radio issue is not its only defect. As many others, I too have been dealing with the transmission issues of it shuttering, grinding, losing power, and killing my MPG.

Is there any hope in Ford rectifying my issues or should this lemon be returned to the farm?[:(] Unfortunately my warranty has expired as I am now at 40,000 miles. One dealer wants $80 just to diagnose the radio issue, while the other wants $120 to do the same. Both stated that the transmission parts are on back order so they can't do anything about it for a while. I have read other threads from people with this radio issue and am wondering if Ford is acknowledging this issue or simply trying to sweep it under the rug and let their loyal customers' wallets take the heat for their shortcomings??

I don't hate Ford, my other Ford vehicles were awesome. But this one has made me lose a lot of hope in their brand and the overall quality of American auto manufacturers' products.
My 2014 Focus has done and is doing the exact same thing! It is the most unnerving safety issue on this entire car. I feel like I need to start taking heart medicine for it. I don't even have to have the stereo equipment on and I can no longer use my Bluetooth I am so angry. I love my Ford Focus. As far as the transmission is concerned I have found that if I am the only driver in my car adapts to my driving. But if I allow someone else to drive my car next time I get into it it's trying to figure out who's driving . please let me know if you have found any type of a resolution to this. I was in a fender bender and I'm actually thinking about when I go to get my bumper repaired letting them know that my stereo and Bluetooth were working perfectly before the accident I just don't know what else to do
Don't do that. That is dishonest and karma will get you back for that. Zero respect for that.
You either put a new radio in it, or you put an aftermarket unit in it.

Sent from my LG-LS997 using Tapatalk
I got on to read it and there is a person on there that has actually been able to resolve the issue. I am going to copy and paste his replies.
had this exact same problem in my 2012 sel. I found out the head unit itself went bad. The internal amp was the best answer i could find for the issue. I went to a pull and pay got a head unit from a similar year for 12 bucks. Swapped them and it works like new. If you do this make sure you have a torx set of screwdriver bits as that's what type of screws it uses.
Y
es this is a very common problem. Either get an aftermarket head unit, or get one from a junkyard. Don't pay too much for stock, as it could go out as well.
Ford shold own up. Never happen of course.
Pretend this is an isolated isseu. The number of posts about this here tell you just how isolated an issue it is.
What a joke
This is a little bit off topic but my Wife has a 2011 Mazda 3 and was having radio issues crackle Pop etc.
I knew it was the amp from the Bose sound system. I have three choices buy a new amp $500 which I would have done. Send it off to get repaired by a electrical shop familiar with this amp $150, or contact Bose automotive to see if I could work out a deal with them.
Well it took 2 months but Bose automotive sent me a new amp for free. Had nothing to do with Mazda.

Sent from my LG-LS997 using Tapatalk
Like I said that had nothing to do with Mazda. Bose took care of it. I would have spent whatever to fix the radio. $150 to $500 would have been the cost.


Sent from my LG-LS997 using Tapatalk
Like I said that had nothing to do with Mazda. Bose took care of it. I would have spent whatever to fix the radio. $150 to $500 would have been the cost.


Sent from my LG-LS997 using Tapatalk
You did say that. but of what relevaance is that here? Bose makes stereos of Ford Focus?
The point is it's a more common issue than people realize. Not just Ford.


Sent from my LG-LS997 using Tapatalk
The point is it's a more common issue than people realize. Not just Ford.


Sent from my LG-LS997 using Tapatalk
Ok I gotcha. Yeah I had a 82 Civic the car stereo had bad static.
Ended up replacing it.
I Give Up

Well everyone, here's the update after this morning's diagnosis with the local Ford dealer:
There is three different control modules tied into the audio system. One of these modules may be bad, but they don't know if or which one. They believe that there is a short or broken wire in the wiring harness that connects these 3 control modules. They do not know where the issue is with the wiring harness and it would be cheaper to replace it than to strip the car and search for the problem.
The bad news: Since there are deer dents on the driver's side, they are placing the liability of the wiring harness on me[nutkick]. I think its funny that the deer dents happened when the car was brand new and still had factory oil in its veins in 2012, but the problem has only started here recently. Also odd that many others on different forums have stated the EXACT same issues as me, but have no cosmetic flaws. They quoted me $1,596.95 to just to replace the wiring harness ---which may lead them to a bad control module as well. They recommended that I turn it into my insurance company.

All in all, I'm at a loss for words.[dunno] This was the first vehicle that I have ever bought new off the lot, yet it has been the biggest nightmare.[?|] I was super excited for the release of the new Bronco's as I have always had a soft spot for them, but will never allow myself buy another "Fix Or Repair Daily." I will also strongly recommend any shoppers to stay away from the blue oval (especially the Focus).

I thank everyone on here that has tried to help me and brought different ideas to the table. Freemind: thanks a million; you picked up my thread quick and were very helpful in getting me in front of the right people. And Meagan: you are a sweetie and I very much appreciate your time and assistance in trying to get Ford to rectify their design flaws. It was a heck of a try, but it looks like Ford is sweeping this one under the rug. [V]
I have same problem.
I too, am having the same exact issue.. 2014 focus with 55k miles... Dealing with this car has been an absolute nightmare :(
The answer is going to you probably need a new head unit/stereo. I had this exact thing with my 2013 SE before it went out of warranty. They changed the 4 inch screen, couldn't fix. Anyway just after my warranty expired my radio started acting up again. They fixed it because I had reported it while it had been under warranty. But they changed the ACM. Or audio control module. IE head unit. I think they said it would have cost up to 800 for me to have paid to have the car fixed.

If you are out of warranty, save and try to get an aftermarket unit. Or I suppose you could take a chance on used units that are factory. But then they may go out to. Thinking of replacing my fixed unit with an aftermarket unit anyway for better sound
I'm now 21 months into my 2016 Ebay replacement of my original 2013 radio. I know there was a change to the amplifier/volume circuitry between the 2013 and the 2016 since I now have to crank the volume about 2x to get the same sound level. So Ford definitely changed something in the radio unit in 2016, perhaps to address the radio failures they were probably aware of by then. Perhaps I've missed it, but the issue seems to occur in the 2012-2015 Focus (oh, and Fiesta from a friend of mine.)
That's interesting. Sounds like they didn't cool the internal amp of the stock units properly or that they made them to powerful and cut power in later models to compensate.

I wish the focus didn't have those issues as they are nice when they are running right.
Hey JWhite 09,

I have a Ford Fiesta, I have the exact same problem. Stereo popping without ignition on happened as I was reading your story.

What did you do to solve the issue? I have to sell my car shortly and I don’t want this to be an issue too.
Can't speak for the fiesta, but I've got a 2013 focus. The fix on my focus was that the ford garage replaced the stereo under warranty. Fortunately for me, I'd had issues under warranty and they fixed it under that warranty. If you are out of warranty, you might get up with a local scrapyard and see what they'd charge for a replacement unit out of a wrecked one.
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