I have a 2014 Ford Focus SE with the appearance package. I recently took my car into Harper Motors in Eureka,CA to have my car checked out. On cold mornings I would hear a ticking noise, which sounded like lifters to me. When I arrived at the dealership the service tech told me he had seen lots of these issues, and they were always the injectors, which was normal. He proceeded to tell me I would be charged, if I left the car there to be diagnosed. Not wanting to be charged, I took the car home.Over the weekend I was thinking about it and getting pissed off. I had a comment card from the dealership, which I promptly filled out in a negative light. This comment card got the attention of the sales manager who apologized for the inconvenience. Then I spoke with the service tech who turned me away, he said they would take care of it when I brought the car in for a warranty window replacement. The following weekend the car stalled and left me stranded. I had the car towed to Harper's and I'm now waiting to hear from them. I believe this whole thing could have been prevented had they looked at my car the first time I brought it in. I very unhappy with this car. It only has 3,000 miles on it, has quirky transmission, has a bad factory tint job on one of the windows, and now left me stranded.