I was a happy owner of a new 2016 Focus RS this past April. Shortly after purchasing the car I took it to a detailer for a Ceramic Pro application. The detailer notified me before the application of defects in the paint. Essentially there are white spots under the clear coat on every metal panel. I notified Ford and they agreed to repaint. I dropped the car off at body shop and Ford gave me a free rental car. Long story short, body shop manager called the following day and said he doesn't feel comfortable repainting the entire car. I was then asked to pick up the car and refused service. My CS rep with Ford said every Ford dealership is independent and has the right to refuse service. It's been two months and Ford Corporate is dragging their feet. They denied a buyback and now telling me to go find another Ford dealer that's willing to repaint my RS. I tried calling another Ford dealer about 40 min away last week. I left a VM, explaining the situation and they are not returning my calls. Attached are two pictures of what the paint looks like when it's completely clean and dry. Again, this is on every metal panel. The plastic front and rear bumper look ok. As an owner of a Focus ZX3, SVT, ST, and now an RS, it's frustrating to have Ford treat me like this.
430.3 KB Views: 636
370.3 KB Views: 203