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Discussion Starter #1 (Edited)
The power steering failed on my brand new 2012 Focus SE hatchback. I made a turn at a speed of approximately 10 mph and the power steering failed with the warning STEERING ASSIST FAULT SERVICE REQUIRED. I managed, with great difficulty, to pull over and stop the car. When I started the car again the warning had cleared and the power steering was normal. It is fortunate both that I was driving, and not my wife, as she isn't strong enough to steer without power steering, and that I was on a street with low traffic.

The car is at a dealer awaiting repair. Given that the car is brand new, I am extremely worried about driving it, even if the mechanics at the dealer claim that it is repaired. I checked the National Highway Traffic Safety Administration web site and found a report of a similar incident, from July 2011, where a similar power steering failure occurred at 60 mph.

I was disappointed that Ford didn't offer me a rental car as a courtesy(well the dealer who sold me the car did, sort of: the problem is that I'd have to travel an hour and a half to New Jersey by public transportation to one of the dealerships in his franchise in order to pick up and drop off a rental car, as the car is being repaired at a different dealer from the one where it was purchased). I realize that a rental car is not part of the standard warranty, but I thought that Ford would give me one without question out of sheer professional pride, given that I've had their new car a grand total of four days before the power steering failed.
 

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The power steering failed on my brand new 2012 Focus SE hatchback. I made a turn at a speed of approximately 10 mph and the power steering failed with the warning STEERING ASSIST FAULT SERVICE REQUIRED.
The car is at a dealer awaiting repair.
Hi NYCZPlan,

I replied to your post in a different thread, but wanted to respond here as well. I know it's upsetting when such a new vehicle experiences issues. Please PM me your VIN, contact information, mileage, & servicing dealer name/state so I can help get your Focus back on the road.

~Natasha
 

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Discussion Starter #3
Hi NYCZPlan,

I replied to your post in a different thread, but wanted to respond here as well. I know it's upsetting when such a new vehicle experiences issues. Please PM me your VIN, contact information, mileage, & servicing dealer name/state so I can help get your Focus back on the road.

~Natasha
Natasha,

I sent you a PM with the requested information.

Thanks.
 

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Discussion Starter #4
Hi NYCZPlan,

I replied to your post in a different thread, but wanted to respond here as well. I know it's upsetting when such a new vehicle experiences issues. Please PM me your VIN, contact information, mileage, & servicing dealer name/state so I can help get your Focus back on the road.

~Natasha
Natasha,

I sent you a PM with the requested information.

Thanks.
 

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Discussion Starter #7
Hello,

This problem occurred again yesterday. I will be taking the car to a Ford dealer Wednesday for repairs.

Since the cause of the problem seems difficult to find, has anyone had a similar problem, and can anyone suggest a solution?

Thanks.
 

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We just had the same exact issue this morning. Brand new 2012 Focus SE Hatchback, do not even have my plates yet, just a week after purchase from Koons Ford. "Steering Assist Fault Service Required" power steering seemed to shut off. Somewhat unbelievable...this is suppose to be our new reliable car. Taking it to dealer.
 

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Discussion Starter #9
Sorry to hear about your issue.

Since this is the second occurrence with my car perhaps Ford engineers will look into it more this time.

I'll update this thread with any news.
 

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This problem occurred again yesterday. I will be taking the car to a Ford dealer Wednesday for repairs.
NYCZPlan - Sorry to hear it happened again. Resend me your info and I'll escalate this.

"Steering Assist Fault Service Required" power steering seemed to shut off. Somewhat unbelievable...this is suppose to be our new reliable car. Taking it to dealer.
Hi mike41stoller,

Welcome to the forum! Please send me a private message with your VIN, contact information, mileage, & servicing dealer name/state so I can help.

Edited to add - Glad you were taken care of! Let me know if you have any questions.

~Natasha
 

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Discussion Starter #12 (Edited)
Hello Mike Stoller,

The Ford dealer that has my car informs me that there is no software update available from Ford, so I am curious as to what software update was done to your vehicle. The dealer here will attempt to reproduce the issue, but that will probably be a waste of time, as they weren't able to last time they had the car for service. The issue occurs randomly.

When the power steering failed on your Focus, did turning off the car and staring it again restore the power steering? This is what occurred both times with my car.

Also, could you send me a private message with the name of the dealer who serviced your car(and phone if you have it). I'd like to speak with the technician who worked on your car. Maybe he has some information to share with the dealer that has my car.
 

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Happened on my dad's focus, they replaced the steering module. This was a few months ago and he has had no issues since (knock on wood). Request that the steering module get replaced.
 

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Discussion Starter #14
Thanks for the information. It would be good if they could pinpoint the cause of the problem, but otherwise replacing the steering module makes sense.
 

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The Ford dealer that has my car informs me that there is no software update available from Ford, so I am curious as to what software update was done to your vehicle. The dealer here will attempt to reproduce the issue, but that will probably be a waste of time, as they weren't able to last time they had the car for service. The issue occurs randomly.
Glad your CSM is working on your situation! [:)]

~Natasha
 

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It happened again today...not fixed. It did not do it for 6 days after taking it to the dealer, but, got same fault message today, and power steering was out.
 

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Discussion Starter #17
It happened again today...not fixed. It did not do it for 6 days after taking it to the dealer, but, got same fault message today, and power steering was out.
Sorry to hear about that. My car is in the shop right now. I'm supposed to hear something tomorrow.
 

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Discussion Starter #18 (Edited)
Update:

Ford was unable to find anything wrong with the car. Further, they aren't willing to do any work on the car until they can reproduce the issue. Since the power steering fails at random, Ford will not be able to duplicate a failure, hence will never attempt a repair. So I'm stuck.

I just noticed that Ford dropped 10 spots this year in the Consumer Reports reliability rankings. I can see why. Too bad I didn't read this before I purchased the vehicle.
 

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NYCZ I would demand that they at least replace the Power Steering module control bd. You have an intermittent dangerous problem. They need to replace the board and see if the intermittent problem goes away. If it does not they can return your old board. i was a electronic copier tech for 33 years. I always trouble shot difficult electronic intermittent problems by trying a board swap. Electronics is electronics demand they try the board swap before someone gets hurt!!
 

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The module and motor are part of the steering rack. Only replaceable as an assembly so they cannot just "replace the Power Steering module control"
 
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