I see both your cases are currently active, and your CSM is working on this. I will update your case notes on this.no lawyer involved yet, but I'm not sure how much longer I can wait? My car has been in the dealership since June 20th and Shenandoah ford has taken back loaner, Malloy ford is not interested in even looking at my car and not giving me loaner. I care for 91 yr old mother and am at my wits. Cas #s are cas5115255 and 451178 VIN# 1fahp3n27cL101507. Reaching out to Ford CEO now. Been with Ford cars since 1986, it's a shame.