I had the same exact thing happen to my 2012 Focus as has been reported in this thread here: http://www.focusfanatics.com/forum/showthread.php?t=259668.
It had around 300mi on it and was less than a week old. I was driving around and my oil light came on, pulled over immediately and opened the engine compartment to see oil _everywhere_. It was dripping down from the hood and you could see that same mark where it looked like a gusher was spurting up into the hood liner. Oil was dripping down into the wheel wells and all over the brake pads. The weather stripping had melted.
We had it towed it in to the dealership and was ensured that they would make it "like new". As seems typical, I had to get very specific about every thing I wanted to them fix. Replacing hood liner and firewall liner, brake pads etc. Of course this was the first time I'd had to take it in for service, and didn't know what the deal was - they should have offered me a loaner vehicle but didn't. I was very clear that we were going to be very particular about the car, and we expected to get it back clean. They gave me many assurances about what a great job they would do.
When we picked it up we did a sweep and could tell that they were sloppy. There was oil in the wheels we wiped out, but I thought if that was the only issue that we should let it go. It looked clean enough, but there was not a formal inspection of the car with a service rep, which I was pretty surprised about. This wasn't a normal service situation; this was a brand new car coming back for a serious problem, but the service rep wouldn’t have even spoken to me unless I had specifically called him out to the front. I would have just been given a claim ticket and given the car to drive away.
Two days later and now we see oil leaking out of the engine compartment again. I can't tell if it is another leak, or if it is the results of the poor job of cleaning the car. There is oil all over the bottom of it and in the wheel wells. It's not massive, but My 1996 Honda does not have oil residue and dirt on it like this car does. It's not "like new" for sure. The wrapping around the wires is coming un-done because it’s been soaked with oil, the hoses are sticky, dirt is sticking to the oil on everything. It goes on and on.
It's very depressing. This is my first brand new car. It was a real leap of faith for me to buy a new car – the depreciation, the added expense, etc. But I was so excited about this car! I loved the new Focus! I researched the heck out of it, ordered the one I wanted and waited almost 12 weeks for it come in. I got the top of the line with everything on it, which from these forums sounds like it might be a non stop pain in the butt. Hooray!
I do not want to have to ride these service reps on every single thing they need to do to take care of this, but I want it taken care of properly.
Any advice from other Focus Fanatics? I have no idea what expectations I should have from the dealership or what I am entitled to as a result of this. I was prepared to be happy with the fix and move on, but now I’m completely unsure, and I don’t think there is anything I can do about it anyway than keep having it fixed. Any words of wisdom would be appreciated. Are my expectations on how clean the car should be returned to me too high? [?|]
Thanks very much! [cheers]
It had around 300mi on it and was less than a week old. I was driving around and my oil light came on, pulled over immediately and opened the engine compartment to see oil _everywhere_. It was dripping down from the hood and you could see that same mark where it looked like a gusher was spurting up into the hood liner. Oil was dripping down into the wheel wells and all over the brake pads. The weather stripping had melted.
We had it towed it in to the dealership and was ensured that they would make it "like new". As seems typical, I had to get very specific about every thing I wanted to them fix. Replacing hood liner and firewall liner, brake pads etc. Of course this was the first time I'd had to take it in for service, and didn't know what the deal was - they should have offered me a loaner vehicle but didn't. I was very clear that we were going to be very particular about the car, and we expected to get it back clean. They gave me many assurances about what a great job they would do.
When we picked it up we did a sweep and could tell that they were sloppy. There was oil in the wheels we wiped out, but I thought if that was the only issue that we should let it go. It looked clean enough, but there was not a formal inspection of the car with a service rep, which I was pretty surprised about. This wasn't a normal service situation; this was a brand new car coming back for a serious problem, but the service rep wouldn’t have even spoken to me unless I had specifically called him out to the front. I would have just been given a claim ticket and given the car to drive away.
Two days later and now we see oil leaking out of the engine compartment again. I can't tell if it is another leak, or if it is the results of the poor job of cleaning the car. There is oil all over the bottom of it and in the wheel wells. It's not massive, but My 1996 Honda does not have oil residue and dirt on it like this car does. It's not "like new" for sure. The wrapping around the wires is coming un-done because it’s been soaked with oil, the hoses are sticky, dirt is sticking to the oil on everything. It goes on and on.
It's very depressing. This is my first brand new car. It was a real leap of faith for me to buy a new car – the depreciation, the added expense, etc. But I was so excited about this car! I loved the new Focus! I researched the heck out of it, ordered the one I wanted and waited almost 12 weeks for it come in. I got the top of the line with everything on it, which from these forums sounds like it might be a non stop pain in the butt. Hooray!
I do not want to have to ride these service reps on every single thing they need to do to take care of this, but I want it taken care of properly.
Any advice from other Focus Fanatics? I have no idea what expectations I should have from the dealership or what I am entitled to as a result of this. I was prepared to be happy with the fix and move on, but now I’m completely unsure, and I don’t think there is anything I can do about it anyway than keep having it fixed. Any words of wisdom would be appreciated. Are my expectations on how clean the car should be returned to me too high? [?|]
Thanks very much! [cheers]
