That's the dissappointing part - we've have great service for years at this dealership. Honestly, cusomter service was 100% the deciding factor in my buying another Ford after an Escape. My son wanted a Hyundai Elantra or Veloster - the Hyundai delaer is across the street from Ford, and we actually test drove all three. But in the end, we went with the Focus Titanium, it had everything we wanted, plus I wanted to give Ford my business - based solely on the service we received while owning the Escape.
However it wasn't long after purchasing the Focus that I started having doubts - mostly due to the ratty transmission problems. And it was when taking it in for this problem that I felt this car might have been a mistake. first the transmission, and now this (TCM problem).
These aren't IMO small issues - and FORD should absolutely notify every Focus owner of the problems, recall and fix each vehicle, and pop for the cost of loaner/rentals while doing so. Anything less is completely unacceptable.
Sorry to hear of your issues with the Focus. Click on my username and read my horror story. More than a few posts I admit that I rant on but that's how frustrated I was.
Also don't listen to those that say they had it "fixed" and are so overjoyed, gleeful and telling you how wonderful their car now runs.
It's an illusion. There is no permanent fix. The transmission design is inherently flawed. All a repair does is "reset" the issue. At a certain point the problems start all over again.
The two problems are 14M01 nd 14Mo2.
The first is a shudder issue that requires the seals to be replaced and the TCM/PCM to be reprogrammed. The second is a stalling and/or loss of power issue that requires the TCM to be replaced. That's the biggest issue...getting it replaced. Even if you do it's a matter of time before BOTH problems start again.
The transmission DPS6 is pure JUNK.