Hi IlikePizza,Well today is the day I am supposed to have my car back, and yesterday when I phoned for a status they let me know they have not even looked at it yet so I am very doubtful I will get it back this week
The rental car is also a no-go as far as I can tell, I have tried to contact both of the service managers 5 times, and left 2 messages and can not get in contact with them at all. So even if there was a way to get one, I cant speak to anyone about it
I phoned Ford customer service and they said the total time for the diag and repair was 3 hours. So why has my car sat around doing nothing for most of the week?
I guess I will just rent another car from Hertz, and then look into the new Acura ILX (Only a few K more than a new titanium, but comes with a lot more to offer, including free loaner car for life)
I'll be happy to look into this further. Do you have a case number? If so, please PM it to me. If not, your full name and VIN will work.