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Old Phart
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Yes, seems like a good time for another Dealer.

Should also contact Ford through Meagan (the rep who helps put people in touch through here) or the contact info. in your Owner's Manual.
 

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Well, I got the car back, they "fixed" it by putting a new clutch motor on it..Ford engineering apparently has better sensors than the dealer ship that told them that was where the problem was. Yep.. the dealership is working with equipment that cant read the cars codes as well as engineering... wonderful. I had my doubts.. I figured they found the cheapest "solution" to shut me up.. Picked up the car, "Service Transmission" Light came on 40 miles later. They told me they had driven it "extensively without incident.. they put only 60 MILES on it in the course of driving it "over and over" for a week+... yes 60miles is extensive testing now??! I SPECIFICALLY told them you need to really drive it for 40-50 miles in one sitting. They took it out 5 or 6 times for 8-10 miles at a time. Ive never felt so ignored and blown off! What joke.. If I hadnt kept bothering them I would have paid $1600 for a repair that Ford engineering eventually deemed unnecessary, not that Ford Engineering even fixed the problem. Who do they have performing service on our vehicles , Mr Magoo? I cant even take it to a competent service station because nobody will touch this Focus' sealed transmission with a ten foot pole...or they CANT. Ive been told both.

I just decided to give it some time.. it hadnt happened since the first day back on the road. 300 miles later , NOW the "service Engine soon" light came on this morning. This is RIDICULOUS. Coming from a life long family of Ford supporters.. this is getting too much. Im paying every month for a car that is literally failing OVER and OVER again. I owe 9000 on the piece of garbage.. I cant even sell it to a dealer for more than 8k (What Ford dealer in their RIGHT MIND would even buy a 2012 Focus anyways!!) I cant, in good conscience sell it to someone else either, that would make me worse than Ford, if that can be believed! At my wits end.. Im done with Ford... they have screwed all of us that got into these Focus'/Fiestas we are literally suffering for their incompetent engineering and sub-par service engineers.

Pathetic that Ford cant come out and just fix this for all of us. I mean, they ONLY posted -/+ 8 BILLION dollars profits last year! The dudes that designed and built this thing got an $8800 bonus.... I get bent over the barrel. Thanks Ford!
 

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Well, I got the car back, they "fixed" it by putting a new clutch motor on it..Ford engineering apparently has better sensors than the dealer ship that told them that was where the problem was. Yep.. the dealership is working with equipment that cant read the cars codes as well as engineering... wonderful. I had my doubts.. I figured they found the cheapest "solution" to shut me up.. Picked up the car, "Service Transmission" Light came on 40 miles later. They told me they had driven it "extensively without incident.. they put only 60 MILES on it in the course of driving it "over and over" for a week+... yes 60miles is extensive testing now??! I SPECIFICALLY told them you need to really drive it for 40-50 miles in one sitting. They took it out 5 or 6 times for 8-10 miles at a time. Ive never felt so ignored and blown off! What joke.. If I hadnt kept bothering them I would have paid $1600 for a repair that Ford engineering eventually deemed unnecessary, not that Ford Engineering even fixed the problem. Who do they have performing service on our vehicles , Mr Magoo? I cant even take it to a competent service station because nobody will touch this Focus' sealed transmission with a ten foot pole...or they CANT. Ive been told both.

I just decided to give it some time.. it hadnt happened since the first day back on the road. 300 miles later , NOW the "service Engine soon" light came on this morning. This is RIDICULOUS. Coming from a life long family of Ford supporters.. this is getting too much. Im paying every month for a car that is literally failing OVER and OVER again. I owe 9000 on the piece of garbage.. I cant even sell it to a dealer for more than 8k (What Ford dealer in their RIGHT MIND would even buy a 2012 Focus anyways!!) I cant, in good conscience sell it to someone else either, that would make me worse than Ford, if that can be believed! At my wits end.. Im done with Ford... they have screwed all of us that got into these Focus'/Fiestas we are literally suffering for their incompetent engineering and sub-par service engineers.

Pathetic that Ford cant come out and just fix this for all of us. I mean, they ONLY posted -/+ 8 BILLION dollars profits last year! The dudes that designed and built this thing got an $8800 bonus.... I get bent over the barrel. Thanks Ford!
I wish more owners would get as appropriately mad as you are. For 3 years I have seen people here trying more ways to justify this mess than Carter has pills. Snorkel deletes, wide-open-throttle starts, you must be driving it wrong, yadda, yadda yadda.
 

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I wish more owners would get as appropriately mad as you are. For 3 years I have seen people here trying more ways to justify this mess than Carter has pills. Snorkel deletes, wide-open-throttle starts, you must be driving it wrong, yadda, yadda yadda.
I hear you, there is NO justification for it. Think about it.. what a deal.. built a faulty product.. come up with a "fix".. but only let certain CODES fall into this "fix" and make the rest of the poor schmucks PAY for the problem. Which brings me to another point.. WTF is it with these codes.. have a MECHANIC tell me what the problem is.. not some fricken computer that has been programed to spit out some # based on some algorithm that can obviously be manipulated to produce the right codes to either scew the results to lean in one direction or another.

The service Tech at RUSS MILNE FORD actually told me that Ford Engineering has a "better computer".. so the dealerships diagnosis was overturned when I balked at the $1600 repair and opened a case with Ford Customer service. Yes you heard it right.. after driving my car for a week on the dealerships computer, Ford Engineering walked in and diagnosed the problem on THEIR computer differently to the tune of ZERO dollars vs $1600 dollars... let that one sink in. How many poor saps (and I mean that with empathy) have been fleeced by just knuckling under with their dealerships diagnosis. Its those people who are paying for ALL of theses other smoke and mirrors warranty "fixes". Its a damn shame.

There isnt a fix, they know it.. we who have gone thru it know it. For anyone who has stumbled into the few cars that are the exception or stumbled onto the correct combinations of band-aides.. Im happy for you. Counting the days until I can somehow relinquish myself from the nightmare that is this Ford Fungus.

Hell.. Ill put $$$ into it to be able to walk away. ANYONE that wants a 2012 Ford Focus SE with 89000 miles, Nav system, leather, Sirius, all that stuff on it let me know.. Ill walk away from it for $8500 out the door.. Ill even fill up the gas tank for you! I mean, its as easy as reprogramming the TCM, itll be like new!
 

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I wish more owners would get as appropriately mad as you are. For 3 years I have seen people here trying more ways to justify this mess than Carter has pills. Snorkel deletes, wide-open-throttle starts, you must be driving it wrong, yadda, yadda yadda.

Exactly, . Ford has an issue with their transmission on the Focus and Fiesta, they cant fix it but continue to sell it in their vehicles for YEARS. They know this, spin the Wheel hoping they will get a Fix in place at a later time. They release TSB's in such a way that regular folks like me have to research what is covered, what is not, what year, what month, what Symptom, what Plant blah blah blah. One TSB succeeds another.. Blah Blah Blah.

FORD--- Admit you sold faulty transmissions, that you knew you had a problem, make good on A SOLID fix and move on, Save your BRAND, save your JOB, Take Care of your Customers...

I remember ... Fords Statement - "At Ford - Quality is job 1", I wish Ford would
 

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Discussion Starter #66
Please, everyone go here and look into this class action lawsuit. Search the internet for any other avenue towards holding Ford responsible for our misery. We ALL deserve compensation for the lies, half truths and run around we have been given. MOST of us are STUCK with these crap-mobiles from Ford and they need to be held responsible.

Ford Fiesta and Focus Transmission Lawsuit Filed After Complaints | CarComplaints.com
Class action lawsuits rarely help people. You would be better served by filing a complaint with the NHTSA if you are in the US.

Class action lawsuits take forever to resolve, by the time if any settlement is made you will be in a different car or may get back pennies on the dollar in back compensation.

I was part of a class suit dealing with a defective radiator part on the 2005-2008 Nissan xterra that would allow antifreeze to mix with transmission fluid and ruin the transmission in minutes of the leak starting. By the time the suit was settled the vast majority of people were well passed the warranty extension the settlement provided. They also never acknowledged a simple fix that would bypass the defective part that took all of 5 minutes to do. Basically you simply bypassed the tube inside the radiator that would crack and allow the fluids to mix. The design was not even necessary for normal operation. I had mine that way for several years..
 

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Class action lawsuits rarely help people. You would be better served by filing a complaint with the NHTSA if you are in the US.

Class action lawsuits take forever to resolve, by the time if any settlement is made you will be in a different car or may get back pennies on the dollar in back compensation.

I was part of a class suit dealing with a defective radiator part on the 2005-2008 Nissan xterra that would allow antifreeze to mix with transmission fluid and ruin the transmission in minutes of the leak starting. By the time the suit was settled the vast majority of people were well passed the warranty extension the settlement provided. They also never acknowledged a simple fix that would bypass the defective part that took all of 5 minutes to do. Basically you simply bypassed the tube inside the radiator that would crack and allow the fluids to mix. The design was not even necessary for normal operation. I had mine that way for several years..
I have received a substantial monetary settlement from another class action lawsuit. (not automotive) so your advice of shying away from such things is silly. If you have a serious complaint/case it ALWAYS worth it. Settlement or no, you have made yourself heard. I guess if you really just want to walk around with the attitude that "This wont work" then more power to you.

On a more positive note THANK you for the NHTSA suggestion .. I should have had that link in my other posts. Ill be making another posts to hopefully get people involved. Have a Good day!
 

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Discussion Starter #68
I have received a substantial monetary settlement from another class action lawsuit. (not automotive) so your advice of shying away from such things is silly. If you have a serious complaint/case it ALWAYS worth it. Settlement or no, you have made yourself heard. I guess if you really just want to walk around with the attitude that "This wont work" then more power to you.

On a more positive note THANK you for the NHTSA suggestion .. I should have had that link in my other posts. Ill be making another posts to hopefully get people involved. Have a Good day!
Go ahead and join the suit, I am just saying that most are of the opinion that the only people that benefit from them are the lawyers. In the 4 or 5 I have been in, I got a warranty extension that I was already well beyond, a $2 headset for a verizon suit about a phone headset port, a 50 cent check for a PC memory suit, and a new charger for a phone that I was long rid of. Granted these are smaller suits on an individual basis(except for the $3k-4k possible cost for the Nissan suit). But the slice of the settlement pie is generally miniscule to the individual.

Good luck, I hope it pans out for you. I think of the NHTSA gets enough ammo to go after Ford you will get a much better resolution overall.
 

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Old Phart
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I hear you, there is NO justification for it. Think about it.. what a deal.. built a faulty product.. come up with a "fix".. but only let certain CODES fall into this "fix" and make the rest of the poor schmucks PAY for the problem. Which brings me to another point.. WTF is it with these codes.. have a MECHANIC tell me what the problem is.. not some fricken computer that has been programed to spit out some # based on some algorithm that can obviously be manipulated to produce the right codes to either scew the results to lean in one direction or another.
Really don't understand about "codes" and the warranty extension that took care of your situation do you?

They list those as definitive indicators this particular problem might be involved (TCM replacement) but diagnosis isn't LIMITED to showing those or you wouldn't have gotten your fix.

The MECHANIC you want to rely on had a first guess that differed, based on what he knew at the time, and that would have cost you at your current mileage.


I may not be thrilled at so MANY things being computerized in this latest car, but computer fault codes CAN be useful in diagnostics IF you don't rely ONLY on them.
 

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Really don't understand about "codes" and the warranty extension that took care of your situation do you?
Thanks for being so condescending, but you really don't understand about my situation and the warranty extension that took care of my situation do you?

1) Dealership insists I'm on the hook for $1600. Told me over and over; "We know your car is having a transmission problem, but we aren't getting the right codes to cover you under the extension"

2) I go to Customer Service make a small "stink", they concede to sent Dearborn engineer out to evaluate my car. (Luckily I am close to Dearborn I guess)

3) Dearborn engineer decides that my car DOES meet the criteria after all. (Due to just wanting to be done with me or it actually does meet some criteria, who knows)

4) Dealership says: "Umm Sorry, engineering has a better computer" <-direct quote

My whole point is that I am not some special snowflake.. there are Focus/Fiesta owners out there shelling out big money on repairs to this transmission system based on their car not "throwing the right codes" <-dealers terminology. In my situation it WAS all based on the codes, which you concede is a bad way of doing things. I cant be the only one that has faced a huge bill based on this system. Unfortunately more people will pay it rather than challenge it.

You are being willfully ignorant if you think anyone should have to pay for ANY transmission repair (within the extended warranty mileage). This is a bad component thru and thru. If you think Ford hasnt manipulated the criteria to meet the terms of a covered repair just to staunch the flow, you are again just hiding your head in the sand.

I fully appreciate the fact that they extended the warranty. I dont believe the criteria to meet said extension should be any more than minimal.

Sorry for any harshness or overly passionate approach.. just frustrated here! :)
 

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Old Phart
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OK, to follow the lead of your last post maybe my last was a little harsh after earlier helpful ones.

The reason for it is that your original diagnosis was for a clutch replacement, and the subject of this thread is TCM issues.

The symptoms & checks for that usually don't involve ANY codes, and it's covered under a different warranty extension that would cover the costs until 100k miles. gotta assume that your mileage is over that, or you wouldn't have been told it was a customer expense. THAT"S why it isn't currently an expense many have paid out of pocket to date, as opposed to the MANY you were assuming.

The clutch actuator motor Ford decided was the current issue is harder to diagnose, and it's normally only covered until 60k under the powertrain warranty - so getting help from Ford DID result in some "extra" warranty repair - asking didn't hurt.

The current guess on the TCM apparently hasn't been confirmed yet (I thought it had been before re-reading your posts). That's the item covered longer (10/150 now) and codes/warning lights/starting issues are some of the symptoms typically seen when that is involved.

At this point it sounds like a couple different issues may have occurred, hope it gets straightened out to your advantage soon.
 

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OK, to follow the lead of your last post maybe my last was a little harsh after earlier helpful ones.

The reason for it is that your original diagnosis was for a clutch replacement, and the subject of this thread is TCM issues.

The symptoms & checks for that usually don't involve ANY codes, and it's covered under a different warranty extension that would cover the costs until 100k miles. gotta assume that your mileage is over that, or you wouldn't have been told it was a customer expense. THAT"S why it isn't currently an expense many have paid out of pocket to date, as opposed to the MANY you were assuming.

The clutch actuator motor Ford decided was the current issue is harder to diagnose, and it's normally only covered until 60k under the powertrain warranty - so getting help from Ford DID result in some "extra" warranty repair - asking didn't hurt.

The current guess on the TCM apparently hasn't been confirmed yet (I thought it had been before re-reading your posts). That's the item covered longer (10/150 now) and codes/warning lights/starting issues are some of the symptoms typically seen when that is involved.

At this point it sounds like a couple different issues may have occurred, hope it gets straightened out to your advantage soon.
88,000 , miles on the car. I was just worked up that I would have to pay for the clutch when the wear on it is obviously caused by something going wrong in this janky transmission system. Yet they insist it didnt meet any criteria for a warranty replacement. Im not Sherlock Holmes.. but the breadcrumbs back to the cause of a worn clutch cant stray very far from the overall design of this transmission.

But alas here we are, seems you have more technical knowledge than I will ever have...and Im coming from a unsatisfied customer point of view, so there is that too....

Take care.
 

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Old Phart
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Screwy part is that at 88k on a '12 I'd expect them to run any clutch replacement through the warranty system.

Can't guess from what you were told if they even tried to do that, which is where it gets a bit nuts.

I'll give up on speculating why the Dealer acted that way, just remember that you've got both clutch/Seals/programming warranty extension remaining as well as the longer TCM extension.

Try a different Dealer and/or give Ford a call in case of charges estimated for either of those areas.
 

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Well, I just dropped my car off at the dealer for 14M02. I had it there in January for 14M01.
I am having intermittent no start, no reverse, and losing gear while driving symptoms. I pulled the codes, cleaned the negative terminal on the frame, etc... everything points to the TCM issue to a T.
I am keeping my fingers crossed that I don't pay a cent. If I do, I'm selling this car and getting a Toyota, which is really disappointing because I love it.
 

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Well, I just dropped my car off at the dealer for 14M02. I had it there in January for 14M01.
I am having intermittent no start, no reverse, and losing gear while driving symptoms. I pulled the codes, cleaned the negative terminal on the frame, etc... everything points to the TCM issue to a T.
I am keeping my fingers crossed that I don't pay a cent. If I do, I'm selling this car and getting a Toyota, which is really disappointing because I love it.
You hit the nail on the head with your post, it is a great car if the DCT tranny could be fixed permanently.
I traded mine after watching so many people like yourself get fix after fix but nothing lasted. When my tranny was running right, the car was very, very quick, good on gas etc etc but I had zero confidence in Ford to make this right.
 

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I just got the car back from the dealer. It was the TCM... Convered under 14M02. I got props for calling it from the service rep :) That's two strikes against my ride. One more and it's outta here!
 

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I really do love my Focus

Although reading the horror stories on the internet about my car, I have still enjoyed driving it..by myself. I try to spare myself the embarrassment of friends hearing the girding shifts or the sensation of what feels like a 90's cab ride.
I had a VERY similar experience to post #31. I have an SE with 130,112 miles on it (a miracle) my "Transmission Malfunction" "Service Now" light and incessant beeping came on in my car this afternoon. Pulled over, let the car sit a minute, restarted, no light. Drove 30 more seconds, the light came back on. I spoke with a ford representative TWO WEEKS AGO, and was not informed of recall 14M02, or that it even existed. She said there was nothing more recent than the 14M01. After this incident this afternoon I have now discovered recall 14M02. My main concern is that when I enter my VIN to the ford website it only pulls up recall 14M01. I have a 2012 Focus SE. Is there any way mine is not covered by the recall? Please help, I have paid my car off, and would hate to sink any more money in it to get it up to par.
 

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Take it to the dealer asap and tell them you think it may be the TCM (transmission control module) and print out 14M02 and give it to them. If that is what they find then you are covered under 14M02. If they find something else they are going to charge you an hour diagnostic at first and then you will have to talk with them to decide on what to do from there. You really have nothing to lose. You're going to have to bite the bullet and make a decision sooner or later... problem is if you wait until later you increase the chances of collateral damage.
 

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Discussion Starter #79
Although reading the horror stories on the internet about my car, I have still enjoyed driving it..by myself. I try to spare myself the embarrassment of friends hearing the girding shifts or the sensation of what feels like a 90's cab ride.
I had a VERY similar experience to post #31. I have an SE with 130,112 miles on it (a miracle) my "Transmission Malfunction" "Service Now" light and incessant beeping came on in my car this afternoon. Pulled over, let the car sit a minute, restarted, no light. Drove 30 more seconds, the light came back on. I spoke with a ford representative TWO WEEKS AGO, and was not informed of recall 14M02, or that it even existed. She said there was nothing more recent than the 14M01. After this incident this afternoon I have now discovered recall 14M02. My main concern is that when I enter my VIN to the ford website it only pulls up recall 14M01. I have a 2012 Focus SE. Is there any way mine is not covered by the recall? Please help, I have paid my car off, and would hate to sink any more money in it to get it up to par.
Its not a recall, its an extension on the warranty. You should be covered.
 

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Well, I just put my 2012 Titanium in with 42,230~ miles on for the TCM problem.

The description of the issue:

I will start the car, if the issue is going to present itself then the car will have a delay before starting, and then give the CEL with the following codes: P087A P2831 P2832 P2836 P0805

Now I cannot move forward, or backwards despite the shifter position. In order to start the car and get it to actually move, I would now need to turn the car off and wait for EVERYTHING to power off, and then try start. Now there is some weird mechanical sound that will happen for 5-6 seconds and the car will start, and work as usual

Its a Salvage, so hopefully they don't tell me to pay for it. As this warranty extension specifically states it covers Salvage.

Does anyone have any idea how long this repair takes? Originally they said a week on the phone, but when booking it in he said he should get to take a look at it in a few days. I hope they order the part right away, as i'm paying for a rental
 
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