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MK3 Owner Quality & Ownership Survey

  • Overall build quality met my expectations

    Votes: 247 80.2%
  • Overall build quality did not meet my expectations

    Votes: 54 17.5%
  • Exterior build quality met my expectations

    Votes: 249 80.8%
  • Exterior build quality did not meet my expectations

    Votes: 43 14.0%
  • Interior build quality met my expectations

    Votes: 238 77.3%
  • Interior build quality did not meet my expectations

    Votes: 55 17.9%
  • Vehicle comfort level met my expectations

    Votes: 271 88.0%
  • Vehicle comfort level did not meet my expectations

    Votes: 25 8.1%
  • Engine power met my expectations

    Votes: 254 82.5%
  • Engine power did not meet my expectations

    Votes: 42 13.6%
  • Vehicle handling met my expectations

    Votes: 279 90.6%
  • Vehicle handling did not meet my expectations

    Votes: 18 5.8%
  • Safety features met my expectations

    Votes: 284 92.2%
  • Safety features did not meet my expectations

    Votes: 7 2.3%
  • Technology features met my expectations

    Votes: 227 73.7%
  • Technology features did not meet my expectations

    Votes: 69 22.4%
  • Fuel economy met my expectations

    Votes: 240 77.9%
  • Fuel economy did not meet my expectations

    Votes: 55 17.9%
  • I experienced some defects and problems with my vehicle

    Votes: 202 65.6%
  • I did not experienced any defects or problems with my vehicle

    Votes: 90 29.2%
  • I felt my vehicle is a great value for the money

    Votes: 221 71.8%
  • I did not feel my vehicle is a great value for the money

    Votes: 66 21.4%
  • I would recommend a Focus to a friend

    Votes: 227 73.7%
  • I would not recommend a Focus to a friend

    Votes: 66 21.4%

  • Total voters
    308
21 - 40 of 163 Posts

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Already 60 percent experienced some defects. That is not a very good number . Yes I know the numbers are still early but.....
I would guess that 75-90% of all new cars I've purchased have had at least 1 problem. That question is quite broad. Could be one small issue or several big issues, but the answer would still be the same.
 

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That Guy
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I would guess that 75-90% of all new cars I've purchased have had at least 1 problem. That question is quite broad. Could be one small issue or several big issues, but the answer would still be the same.
Exactly this. If the question is black-or-white, the answer doesn't necessarily reflect overall truth. The defect could be something simple such as the tail-lamp scratching the body that could have been rectified and fixed by the dealer before any issues occurred. Yes/no dictates that the car had an issue, but it doesn't fully substantiate whether the car was a lemon.

I'm not stating that all of these cars are perfect and that people don't have any issues, but I have never owned a vehicle that didn't have at least one problem. I actually make it a point to search out problems that may exist in order to get them fixed under warranty.
 

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no problems

I never post but I read a lot.If we must post 25 times to participate the results will be negative.most of the people who post have problems
 

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254 Posts
I never post but I read a lot.If we must post 25 times to participate the results will be negative.most of the people who post have problems
I disagree with that. People who have only problems post a couple times. People who post 25+ times want to be part of the community. Per my experience. I will say once I stopped looking at the Focus as a new car (even though it is) I started enjoying it a whole lot more. It feels really quick, handles well, and sounds great with the CAI. I like the interior options (though Muzi Ford totally ruined my MFT system when they fixed the GPS, though it probably just needs to be re-updated, its laggy as [:)][:)][:)][:)][:)] now and freezes every now and again) and it's a great drivers car.

Once I accepted the build quality issues, and little problems that shouldn't be I've really grown to love the car.
 

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I don't have problems.. It's a way to regulate traffic on the forum. Just like posting for sale ads.

I love my car, and try and help anyone else out.
 

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I've only had mine couple months.and am an old (66 dart n 74 d100)dodge guy but I love the hell outta lil car.only complaints so far are no light in console or glove box (same issue with 09 must gt n wifes 11 fiesta) n other is damn floor in hatch doesn't go all way to edges n everything ends up down with spare
 

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Might as well itemize the issues/things i dont like with my Focus, again I still love the car but if Ford is listening and wants to fix issues (maybe they already did in the 2013).

  • Water remains in door sills for days after it rains.
  • Driver door high pitch creak when I open it all the way (car has sub 2k miles on it)
  • Door unlock/lock sensors on door handles are too sensitive, they car constantly locks/unlocks when I'm washing it (even from spraying water on it)
  • Door panels rattle with even the slightest amount of base (if my leg is touching the door)
  • No light in Glovebox
  • Cruise control doesn't stay on when I turn the car off (I don't mean engaged)
  • Trunk flooring (like jims said) doesn't go all the way to the walls (solved problem of things falling down there by getting a Tupperware container)
  • 15 spoke wheels are a stupid and take a ridiculous amount of time to thoroughly clean
  • Creaky suspension
  • Car says Low Battery after a very short time - last night it did it after 15 minutes (headlights were on though).
  • Some of your ford dealers are really impolite/don't fix anything
  • Front suspension has been making a high pitched squeak when it hits a bump.
I think that's everything, I'll update the list should anything else arise. I didn't include the DCT issues on my list because they seem to have disappeared, was pretty stupid that it took 1200ish miles for the problems to break-in though, doesn't exactly instill a sense of confidence. I also am having problems with my MFT, but when I bought the car it was much better so I can only assume that Muzi Ford didn't re-update the TSBs when they "fixed" the compass.

Edited to add suspension squeak.
 

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[driving]Ud think since usb port memory card slot n dvr plug in are in console that there'd be a light or dome light would shine on them.the ecoboost f150 I traded in no light on usb port either.n the auto sucked n why it went by by.but it did run well
 

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To be nit picky the audio controls on the steering wheel are backwards.I like to scan instead of presets.
But that can be solved by my lazy butt.
One big glaring flaw, it's an automatic!
 

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Whew adam the gnome thanks I thought it was just me being on the older side.I got my rollin boom box 130 miles from home (wanted a manual trans) after a very brief overview at dealership I headed for home thru st louis in the dark.found all I needed to but not the search feature
 

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Might as well itemize the issues/things i dont like with my Focus, again I still love the car but if Ford is listening and wants to fix issues (maybe they already did in the 2013).

  • Water remains in door sills for days after it rains.
  • Driver door high pitch creak when I open it all the way (car has sub 2k miles on it)
  • Door unlock/lock sensors on door handles are too sensitive, they car constantly locks/unlocks when I'm washing it (even from spraying water on it)
  • Door panels rattle with even the slightest amount of base (if my leg is touching the door)
  • No light in Glovebox
  • Cruise control doesn't stay on when I turn the car off (I don't mean engaged)
  • Trunk flooring (like jims said) doesn't go all the way to the walls (solved problem of things falling down there by getting a Tupperware container)
  • 15 spoke wheels are a stupid and take a ridiculous amount of time to thoroughly clean
  • Creaky suspension
  • Car says Low Battery after a very short time - last night it did it after 15 minutes (headlights were on though).
  • Some of your ford dealers are really impolite/don't fix anything
I would say you nailed my complaints perfectly. I have really acute hearing and though most people don't hear anything, the vibrations and rattles KILL ME. I am pretty damn sure if I take the car in and say there are intermittent rattles they would take the car on a test drive and say they heard nothing. My biggest complaint.

I'm not used to hearing what sounds like the struts clunk around so much on a car though I trust that it is fine as it seems others have this same issue.

I'm disappointed with the DCT's sluggishness. I've always had the impression that dual clutches were fast and crisp shifts but 95% of my driving with the Focus says its worse than a traditional slushbox. Shifting up when i'm accelerating on a uphill on ramp is about the only time I get nice shifts. If I was to spend money on an upgrade anywhere to the car, I'd put my money in a transmission chip (if anyone ever makes one).
 

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This isn't all that unexpected. In the JD Power Initial Quality Survey, most brands hover around an average of 1 problem/car, and Ford was at 1.18 for MY2012.

(Sadly, Ford was at 0.93 in MY2010).
The problem with the JD Power survey is that the results include complaints on the MFT from people who are 'technology challenged' and from people who think the DCT should act like a pure automatic. From those of us who know exactly what we're getting and know the gear changes won't be transparent and know the MFT will take a learning curve, then this car is a gem, plain and simple.

I used to hate when I'd read articles on the car where people would get into it for the first time and complain that they could operate the MFT flawlessly. Yeah, it takes a few days to understand how to voice the commands and how to navigate around. And for those 'technically challenged', there's always the manual way.

So forget the JD Powers survey....this is a great car!
 

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I used to hate when I'd read articles on the car where people would get into it for the first time and complain that they could operate the MFT flawlessly. Yeah, it takes a few days to understand how to voice the commands and how to navigate around. And for those 'technically challenged', there's always the manual way.
You sound like the service people at the dealer I took my focus to to get the compass fixed. Initially they were all like "Yea there is a steep learning curve on the MFT system we get a lot of people that just don't know how to use it" implying that I was one of those people, I'm extremely technologically savvy however. Then after 45 minutes of looking at the car they informed me that they would need to replace the gps unit (can't remember if they did the whole mft system) and that my car would need to be in the shop for 3 friggin' days.

I'll give them the time I went in for the battery draining, since nothing was wrong with the car apparently (though 15 minutes of music on a charge is pretty pitiful), they should have given cars with the MFT system an up-rated battery since it apparently draws about 1000% more power than a normal car.

I love my Focus, its great fun to drive, the mpgs are amazing, and the cai makes it sound awesome. I just have to keep reminding myself I bought a Ford, not a BMW or Merc, I also have to realize I got my car for 18k, which is a hell of a deal for the gadgetry. I suppose I just grew up on cars with better build quality than ford is accustomed to... Now my family has had 6 Fords and a Lincoln over the last couple years, I can see the build quality of my focus is pretty much on par with the others (though the Lincoln is better).

I would say you nailed my complaints perfectly. I have really acute hearing and though most people don't hear anything, the vibrations and rattles KILL ME. I am pretty damn sure if I take the car in and say there are intermittent rattles they would take the car on a test drive and say they heard nothing. My biggest complaint.

I'm not used to hearing what sounds like the struts clunk around so much on a car though I trust that it is fine as it seems others have this same issue.
Exactly, Sounds bug the crap out of me and the dealer can't hear them, and my friends all think I'm nuts for caring. It's like, my father had a 2010 Fusion Sport I was looking at buying from him before I got the focus, but driving around it in I heard this awful clicking noise when the fan/AC was one, I assume it was the blower motor but neither my father, nor the dealer could hear it when we went in to have them fix it under warranty (that might be directly related to old ears vs. young ears though). Had I bought the car I would have replaced the motor myself in hopes that was it but there was no way I could drive that Fusion Sport day-in day-out with such a awful noise.
 

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^I agree on the bad service voting.

When I bring my car in for weird noises, everything is normal, but as soon as I hit 50k miles, they start sending me mail about how my car is "overdue" for its "maintenance" that they want to charge me $500 for - I bet they don't grease a single joint/bushing (not that there are even greaseable zerks on new cars anymore).
My service experiences have been outstanding. Ford service here in Winston-Salem, NC has been excellent. Maybe it's because they service Lincoln there as well, but I'll take it (and enjoy it) everyday!
 
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