runaround
Thanks for the info Geezer,
I got off the phone with Ford Customer Relation Center after nearly an hour. I still do not have an answer. I spoke to Kit who although polite, could not answer my question. When Kit checked with someone, he came back with a statement like since these tires were not stock on your vehicle you could potentially void your warranty if they cause another part to fail. I mentioned I wasn’t putting on 33” slicks and going to Milan Dragway to run ¼ mile times, just seeking an extra couple miles per gallon by upgrading my tires to the same size as the 2012 Ford Focus SFE package, and I was giving Ford a chance to verify what size the tires are, as the information I find when doing a VIN search on ETIS shows a P215/56R16 tire. I stated I didn’t want Ford to look silly by giving out the wrong information to it’s customers, is this size tire a mythical beast or does it actually come on the 2012 Focus SFE? I asked Kit if I could speak with a Supervisor, Kit put me on hold for about 8 minutes.
Milli came on the phone, she stated she was confused, did I want to know what size wheel was on my personal vehicle? I told Milli I just need to know what size tire comes on the 2012 Ford Focus SFE, as the advertised size noone seems to be able to find. Milli stated I should go see my Ford dealer, I told Milli I had done this yesterday for an hour, noone could give me an answer and had sent me to Town Fair Tire. I explained to Milli the procedures for resolving customer issues on the Ford website .
“If you have questions or concerns about your vehicle, we suggest you follow these steps
1. Contact your Sales Representative or Service Advisor at your selling/servicing dealership.
2. If the inquiry or concern remains unresolved, contact the Sales Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level, please contact our Customer Relationship Center via one of the methods below.
Phone
United States
+1-800-392-3673
+1-800-232-5952 (TDD for the Hearing Impaired)
Available 8:00 a.m.- 5:00 p.m. Local Time Monday-Friday
Canada
+1-800-565-3673
Available 8:30 a.m.-5:00 p.m. Local Time Monday-Friday
“
Since I had done 1 and 2 yesterday, I was calling Ford per number 3! Milli started to say if these tires had come on my Ford originally, they could provide me with this information. I stated what would you tell someone who had these tires and got a flat looking for a replacement? Would you offer them 4 new tires?? Milli asked if she could call me back either today or tomorrow after she researched this further, I said that would be great.
This is not the first time Ford gave misinformation about the 2012 Focus. When I first purchased mine, the owner’s manual and window sticker stated I had a Line-in jack. It was supposed to be located at the base of the console between the front seats. I looked for 15 minutes and couldn’t locate it. I went to my dealership, they had the Sales Manager come out to show me where it was, he looked for 5 minutes and stated Nope, you don’t have it, we’ll have to call Ford and get back to you. Three weeks went by, nobody called.
I went in my glove compartment and noticed a strange hole in the driver-side front, this turned out to be the line-in jack. The dealership said they checked with Ford, the manual was a misprint, the only Focus models with the jack in the middle were SEL’s. I still wonder if this is true, or did someone at the factory just put it anywhere? This is absolutely the worst position possible.
Update: I went back online and found a link on YouTube to this video:
http://www.youtube.com/watch?v=JE7b19vhbXw
As the young man gives a nice presentation of the features on his 2012 Focus SFE, if you increase the video resolution to 480P, at position 51 of 9:37 you can just make out the tire size, it is a 215/55R16 ContiTouringContact (Continental I believe). You called it right. I’ll be interested to know what Milli has to say if and when she calls back. I’m a lifelong Ford fan, I just want the correct information when I ask for it.