I took my car to get the 14M02 service done, but they refused unless I did 14M01 for $2500 out of pocket since that one expired on my car. They claimed the 14M02 would cripple the car if I didn't do the other one first. I called Ford who said they've never heard of that before and to try a different shop. This place claimed my transmission is bad and it would put the car in limp mode. 90,000 miles and it drives fine except for the symptoms in 14M02.