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Status update: Got the car back late Friday afternoon, 31JUL. Even before pulling out of the dealership parking lot the car felt different. The steering was tighter, which I liked, and the transmission was quieter. So far we have just did some around town trips, nothing to put any real heat into or load onto the transmission. I did run it in sport mode a few time and only once did it shift by itself from 3-4 before getting anywhere near the red line. This was one of the issues we noted during turn in. The other thing that is gone is the low speed/turn shudder and that lag most of us feel in the transmission during turning. Another thing that was noticed was that pick up from the line has improved greatly. Can't remember the last time the car performed this well.
According to the AV Ford rep the input shafts were replaced, clutches were cleaned along with the replacement of the TPM.
I will say the AV FORD customer service rep was very helpful and did a good job of keeping me informed along the way as did our regional customer service rep. So props to Ford, at least on this level, for their customer service and ensuring this problem is getting corrected.
According to the AV Ford rep the input shafts were replaced, clutches were cleaned along with the replacement of the TPM.
I will say the AV FORD customer service rep was very helpful and did a good job of keeping me informed along the way as did our regional customer service rep. So props to Ford, at least on this level, for their customer service and ensuring this problem is getting corrected.