[Allyally]

My ford focus eco 1.0 is about 2.5 years old purchased from new.
My car heating wasn't working so I booked it in to be checked. After a few days of continuing to drive it before they had seen it a light flashed up "engine failure" "service immediately" these are the first warning signs I have had. Today ford took my car. I rang them to find out that it has a cracked coolant pipe...and potential engine damage because all the coolant has leaked out from the cracked pipe!!!!!!!!!
I'm very worried about all of this (
I've been googling...only thing I could think of doing to find out more whilst they take my engine apart to find out how and if damaged ( on my searches I've come across a few posts about brand new fords having issues with coolant pipes cracking? Does anyone have any insight into this at all? Any help would be wonderful as I don't know where I stand with this. No don't know when I'll get my car back, it's essential for getting my children to school and me to work etc and worried about if this will be covered by warranty...HELP (
Many thanks for reading my post Ally

 

[sailor]

Moved this to the MkIII section, where possibly members from where that's been sold will see it.

In North America, that engine hasn't been offered until the '15 models coming out now so there's little experience with it here.

 

[FordService]

My ford focus eco 1.0 is about 2.5 years old purchased from new.
My car heating wasn't working so I booked it in to be checked. After a few days of continuing to drive it before they had seen it a light flashed up "engine failure" "service immediately" these are the first warning signs I have had. Today ford took my car. I rang them to find out that it has a cracked coolant pipe...and potential engine damage because all the coolant has leaked out from the cracked pipe!!!!!!!!!
I'm very worried about all of this (
I've been googling...only thing I could think of doing to find out more whilst they take my engine apart to find out how and if damaged ( on my searches I've come across a few posts about brand new fords having issues with coolant pipes cracking? Does anyone have any insight into this at all? Any help would be wonderful as I don't know where I stand with this. No don't know when I'll get my car back, it's essential for getting my children to school and me to work etc and worried about if this will be covered by warranty...HELP (
Many thanks for reading my post Ally

I recommend reaching out to the Ford UK Customer Relationship Center at
Telephone Number 0845-841-1111 (UK)
One Call - Local Number 020 3564 4444

They'll be able to advise on next steps.

Meagan