Focus Fanatics Forum banner

1 - 2 of 2 Posts

·
Registered
Joined
·
2,290 Posts
Discussion Starter #1
Should make this a sticky -

FORD STATEMENT ON LATEST DPS6 CUSTOMER-SATISFACTION ACTIONS AUG 14, 2019 | DEARBORN, MICH

“Today, as part of these continuing efforts, Ford is taking the initiative to announce two additional customer-satisfaction actions. First, we are extending the warranty on clutch and related hardware in certain 2014-2016 model-year vehicles, and will reimburse customers for repairs that now would have been covered. Second, we are providing the small remaining population of owners who have not already done so an additional chance to get an important software update.

Extend clutch warranties for even more customers from five years/60,000 miles to seven years/100,000.
This covers 2014 through 2016 model-year Focus (built from July 4, 2013, to Nov. 5, 2015) and 2014-1015 model-year Fiesta vehicles (built from July 4, 2013, to Oct. 15, 2014).
Ford will reimburse customers in this new group receiving extended warranties who have paid for clutch repairs out of pocket.
The action means warranty coverage for these vehicles is the same that has been in place since July 2014 for earlier Focus and Fiesta models.
Ford took this initiative based on the latest in ongoing analysis of customer-satisfaction and quality data.
Ford will also reach out again to a small percentage of remaining affected customers (~165,000 owners, 16 percent of the original, in the U.S.) and provide them another opportunity to get an important free software update. Eighty-four percent of affected owners have already received the update.
The update provides an enhanced warning if a transmission control module begins to fail. Where necessary, Ford will replace modules for this group of customers free of charge for up to six months even if the 10-year/150,000-mile warranty has expired.
With the actions announced today, all Focus and Fiesta vehicles on the road will have:
The latest component and software updates for the DPS6 transmission, which perform well and have competitive levels of customer satisfaction

OR
Been provided with an unsurpassed, extended transmission warranties – seven years/100,000 miles for clutches and related hardware, and 10 years/150,000 miles for the transmission control module.
Affected customers will get a personalized letter from Ford. Focus and Fiesta customers with questions can contact a special customer-assistance hotline (833-805-3673) or their local Ford dealer, or visit Owner.Ford.com and use their Vehicle Identification Number (VIN) for information on available updates for their vehicles.
Source - https://media.ford.com/content/fordmedia/fna/us/en/news/2019/08/14/ford-statement-on-dps6-customer-satisfaction-actions.html


COVERAGE DETAILS HISTORY
Fiesta or Focus
built before July 4, 2013
• 7 years or 100,000 miles on the clutch and related hardware (announced July 2014)
• 10 years or 150,000 on the transmission control module (announced Feb 2015)
Fiesta built between
July 4, 2013 to Oct. 15, 2014
• 7 years or 100,000 miles on the clutch and related hardware (announced Aug 2019)
• 10 years or 150,000 on the transmission control module (announced Feb 2015)
Focus built between
July 4, 2013 to Nov.5, 2015
• 7 years or 100,000 miles on the clutch and related hardware (announced Aug 2019)
• 10 years or 150,000 on the transmission control module (announced Feb 2015)
Fiesta which was built from
October 15, 2014 onwards
• This vehicle has all the latest transmission updates
• The standard transmission warranty on these vehicles is 5 years or 60,000 miles
Focus which was built from
Nov 5, 2015 onwards
• This vehicle has all the latest transmission updates
• The standard transmission warranty on these vehicles is 5 years or 60,000 miles
Ford is announcing new actions related to DPS6 transmissions in certain Fiesta
and Focus vehicles in the U.S. and Canada. These actions are:
· Extending warranties for DPS6 automatic transmissions, covering the clutch,
related hardware, and repairs for seven (7) years or 100,000 miles for:
2014MY through to 2016MY Focus vehicles built between July 4, 2013 to Nov 5, 2015
2014MY and 2015MY Fiesta vehicles built from July 4, 2013 to Oct. 15, 2014
· Reimbursing customers in these groups who have previously paid for repairs that would
now be covered under this warranty extension.
· Notifying and providing another opportunity for a small percentage of customers to get the
free so‰ware update they need for earlier warning if a transmission control module begins
to fail and will replace modules free of charge if needed.
Fiesta & Focus Owners*
:
Transmission Customer Satisfaction Update
*U.S. and Canada
 

·
Registered
Joined
·
802 Posts
Honestly, I just can’t read this stuff anymore. My 2013 just shudders around all over the place & until Ford recalls the car, buys it back or gives me my money back, then there’s really nothing left to say.


All of this extended warranty nonsense is getting tiresome. They will loophole their way around not paying for anything. I was told back in November $2200 out of pocket for a new clutch.



Sent from my iPhone using Tapatalk
 
1 - 2 of 2 Posts
Top