This board has more than three years of posts, hundreds of them, showing a definite trend in Ford AND the dealers sloughing this problem off. making it worse are focus owners who have never had some other brand of dual clutch tranny, so they accept and/or promote all the excuses and rationalizations for this one, not knowing what it is supposed to be like. In addition, before Ford made the Focus Facebook page "go away" , you could also see angry owners over there. Point being, its not just one lazy or bad dealer.I really don't want to defend a Ford dealer, but each one is different. Same with every brand. I owned a Mazda RX8 for ~5 years and had shit service from my dealer. The smug condescending attitude I got from the service writer was appalling. This guy was so effing jealous I was young and driving an RX8. In his exact words, it's "an exotic sports car". ROFL! Look bud. I may look young, but I'm in my 30s and paid for the car without daddy money. But none of that is any of your business anyway, fix my damn air conditioner!
But as for Ford vs Mazda, Mazda saw major problems with the RX8 rotary engine. And what did they do? Extended the powertrain warranty for all RX8s to 10 years 100k miles. Now THAT is something to brag about. They stepped up to the plate, while Ford snakes off into the darkness and hides.
The Mazda3 has always had outstanding trade value. It has been jockeying #1 and 2 with the Honda Civic/Accord for years.