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What I have: 2012 ST w/Sport package

I brought my car into the dealership yesterday to get a couple of issues looked at before my warranty is up in 500 more miles.

1. My driver's seat sinks. On a weekly basis I have to pump it back up to where it was. Dealership found no problems. I am dubious of their findings.

2. My rear wiper has created a permanent scratch in the window along its outermost arc. Was educated that since it's a glass problem, warranty doesn't cover it. So even though it's Ford's crappy wiper design that caused it, they won't do anything to fix it.

3. My rear seats didn't fold flat, one rested higher than the other. Was educated that they shouldn't fold flat (even with the seat bottom pushed forward). Is this true? My last focus folded flat.

4. For the fourth time, my idle is so rough that things in the cabin vibrate loudly, and a few times since my last computer adjustment, I've almost rear-ended the car in front of me because my car jumps forward upon slow acceleration from a stop (the typical stutterstutterstutterACCELERATE probem typical of these cars). Nothing was found amiss.

Anyone have any insider info on these issues? I am a little suspect of the answers I got.

Thanks,
K
 

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What I have: 2012 ST w/Sport package

I brought my car into the dealership yesterday to get a couple of issues looked at before my warranty is up in 500 more miles.

1. My driver's seat sinks. On a weekly basis I have to pump it back up to where it was. Dealership found no problems. I am dubious of their findings.

2. My rear wiper has created a permanent scratch in the window along its outermost arc. Was educated that since it's a glass problem, warranty doesn't cover it. So even though it's Ford's crappy wiper design that caused it, they won't do anything to fix it.

3. My rear seats didn't fold flat, one rested higher than the other. Was educated that they shouldn't fold flat (even with the seat bottom pushed forward). Is this true? My last focus folded flat.

4. For the fourth time, my idle is so rough that things in the cabin vibrate loudly, and a few times since my last computer adjustment, I've almost rear-ended the car in front of me because my car jumps forward upon slow acceleration from a stop (the typical stutterstutterstutterACCELERATE probem typical of these cars). Nothing was found amiss.

Anyone have any insider info on these issues? I am a little suspect of the answers I got.

Thanks,
K
Think you need a different dealer firstly. The one you have sucks.

1. Dont know, have not seen that problem but mine is on 3000miles.

2. Reach out to one of the ford reps here and they may be able to help.

3. Check this vid. https://www.youtube.com/watch?v=KARAuVI4QTU

4. Dealers seem to be crap or simply fatigued when it comes to DCT issues you should try another dealer if thats an option. Or reach out to the ford reps here.
 

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Discussion Starter #3
Thank you for the reply. I agree with you about finding another dealer. I am in between two, this one is the only one that will drive me to work....I am juuuuuust outside of the driving radius of the other dealership. Grrrr.
-K
 

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the problem right now is getting clutches in to be able to replace them. There is a MASSIVE backorder on them currently, getting a dealer that will do the work on the trans shouldn't be a issue. The rest of your problems your probably downstream without a paddle on, getting a flat rate tech to even test your seat for a leak will be extremely hard to do, glass not covered period, and the seats should fold flat have the service adviser or writer go out with you to a couple new cars on the lot they should fold flat
 

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What I have: 2012 ST w/Sport package

I brought my car into the dealership yesterday to get a couple of issues looked at before my warranty is up in 500 more miles.

1. My driver's seat sinks. On a weekly basis I have to pump it back up to where it was. Dealership found no problems. I am dubious of their findings.

2. My rear wiper has created a permanent scratch in the window along its outermost arc. Was educated that since it's a glass problem, warranty doesn't cover it. So even though it's Ford's crappy wiper design that caused it, they won't do anything to fix it.

3. My rear seats didn't fold flat, one rested higher than the other. Was educated that they shouldn't fold flat (even with the seat bottom pushed forward). Is this true? My last focus folded flat.

4. For the fourth time, my idle is so rough that things in the cabin vibrate loudly, and a few times since my last computer adjustment, I've almost rear-ended the car in front of me because my car jumps forward upon slow acceleration from a stop (the typical stutterstutterstutterACCELERATE probem typical of these cars). Nothing was found amiss.

Anyone have any insider info on these issues? I am a little suspect of the answers I got.

Thanks,
K
Hi inxsary,

I replied to your message last week; have your concerns been taken care of since then? Please let me know. I sent you the list of information I'll need from you to look into this further.

Meagan
 
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