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Discussion Starter #1
Hi, so I've got a 2015 Focus Titanium HB that I bought used about 18months ago. I've seen the new updates to Sync and have been wanting to update for a while now. Only problem is, every time I go to owner.ford.com to register so I get an error msg saying it can't be completed at this time. This has been going on for about 6 weeks now.

Contacting Ford was an exercise in futility. First time the rep had me try various browsers (I've used Safari, Chrome, Firefox, and IE) in various settings, and eventually he told me "Sorry, but it appears to be a problem on our end. Unfortunately we're aware of this but there's no timetable on if or when there'll be a fix"

Tried contacting them a second time last week to see if they could just give me a link directly to the download for the updated Sync software: was told no as it's not available to them. Asked if they could manually register me on their end: again, no...not within their power. Was told to just "keep trying at non-peak hours" and there's nothing they can do.

So, what I'm wondering is has anyone found a workaround? I know Ford knows this is an issue, both reps told me as much but couldn't help me with the registration problem.

Is there a way to obtain the software other than registering through Ford? Or is it a special download tied to your vin or something? Any suggestions? Thanks
 

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I downloaded the Sync 3 update for my 2012 Titanium HB without navigation. Same file? Might be worth trying. I can pop it onto dropbox.
 

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Discussion Starter #5
I downloaded the Sync 3 update for my 2012 Titanium HB without navigation. Same file? Might be worth trying. I can pop it onto dropbox.
No, thanks but I have the one with the navigation screen. I'm guessing that's the MyFordTouch thing?
 

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It's supposed to be available with and without nav, but it looks like it suggested that file for me though it might not actually be appropriate. I think it would let me get the update for the file with navigation as well, but I'd have to wait until I get home to try... The file definitely is for Sync 3 though.
 

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Discussion Starter #7 (Edited)
Well, I managed to download a file from Ford UK; but I'm getting a "Bad Installation File" error when trying to install. Did the format to Fat32 on a newish working USB drive, extracted all files to the drive, turned on car and plugged in to usb port...then I get the error.

Looking online it sounds like the files are pretty big (~2gb), is that normal? My download was only 562mb. Could that be the problem?

Edit: Tried 3 different 64gb drives (Sandisk, Samsung, and PNY: all less than 1 year old, all work) same error.
 

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Discussion Starter #8
It's supposed to be available with and without nav, but it looks like it suggested that file for me though it might not actually be appropriate. I think it would let me get the update for the file with navigation as well, but I'd have to wait until I get home to try... The file definitely is for Sync 3 though.
That'd be much appreciated, I don't think the file I got from the UK site is working (says "bad installation file")
 

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Sync accepts a Max of like 32 or 16 gb fat32, try partitioning it a much lower size (about 8gb) and it should ok

That was my issue anyway
 

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Discussion Starter #10 (Edited)
Ok, so most recent update:

Tried again to register on Ford US and it finally worked. Got a file that was oddly enough different from the UK file (about 23mb bigger) and it installed (I think) just now.

Thanks for the help guys!
 

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Ok, so most recent update:

Tried again to register on Ford US and it finally worked. Got a file that was oddly enough different from the UK file (about 23mb bigger) and it installed (I think) just now.

Thanks for the help guys!
What version of the software did you get?
I have a 2012 Ti with Sync2 v3.5 and I know up to v3.10 is available but the Ford website says my software is up to date. I can't seem to find any information regarding these updates/software versions.
 

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I have a '12 SEL they should be the same system, my latest update is for SYNC and SYNC with MyFord. I dont know if they are specific to locale, but Im in USA.

Im linking the file that I was given by ford.

This update will bring you to version CM5T-14D544-AG SYNC v4.6

before installing update, go into your sync menu, and find the version currently installed, make sure your current version says ****-14D544-** , if these dont match, dont use this update, install at your own risk

CM5T-14D544-AG SYNC v4.6

It would be great if we could attach pdf's and zips....
 

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