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Discussion Starter #1 (Edited)
Post shops you have had BAD experience with. This list should help us all keep away from bad shops in the North East, whether it was bad customer service or a poor job.


Please format accordingly, feel free to add comments after-

Name:
City/State:
Person:
Website(N/A):


I'll start off-
Name: Direct Tire
City/State: Watertown, MA
Person: Mike, Andrew, Ben
Webiste: http://www.directtire.com

They are very smart and I'm sure they are skilled, but they are lacking in customer service. I booked an alignment because of their cheap prices, knowledge, and specialization with aftermarket cars. They raised the price on me two times, ending up twice as much as the original.

+On the bright side check out their website, it's not some of the best flash programming I have ever seen, but the Learning Center has a lot of useful information.

*update* Just picked up the car to find out my complaint was heard by management and they gave me a "special one time rate" and did it for the original price but did not allow me to use my coupon [8]
 

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Turbo!!!!
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Place:128 ford
city/state:Reading/MA
Person:Reggie Miller

They are dishonest and do not accept responsabilty for their mistakes.
 

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I'm new to this Forum and have already had an issue with a vendor[:(]

XXtuning

East Hartford CT

Chris Kiewart


I wrote him an e-mail asking how much he would charge for a re-flash of a Xcaliber and he replied 200(!)$ for 1 (one) tune!!!!! When I wrote back to say his price was a little steep and forwarded some other prices, he basically stopped communicating with me....that was almost a week ago and I have yet to get a reply to my e-mails.[V]

What sucks is his business is the ONLY certified SCT tuner in New England that I can find; I've already forwarded my e-mails to SCT and asked them to look into it. I figured that, if that's this guys attitude and he continues to price gouge, than would they want their name attached to his product?
 

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Actually, colinsdad said there were no SCT tuners nearby and I just wanted to piont out that bristol dyno is close by.I will let you know how they are as I anticipate making a trip down there once my PWSC is on and running.
 

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Avoid This "stealership"!!!

Do yourselves a favor and avoid going to Franklin Ford in Franklin MA-If you would like details, please feel free to PM me. Suffice it to say that a BBB complaint has been filed, as well as some inquiries to the Attorney General's office.....
 

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I have two shops for you.

Bristol Dyno.
286 Governor St
East Hartford, CT 06108-2009

The owner is not a certified mechanic and works on cars. Legally he told me he is not allowed to touch cars except to dyno them. But yet I hear a lot of FJ people go there ALL the time to get chip, and tune ups. If he was legal I probably wouldn't have so much of a problem.


Next..
Crowley Ford.
225 New Britain Ave,
Plainville CT 06062

Not only did they fire my husband who was one of their top sales in service, but they always did shitty jobs on the cars. Stephens use to own ford in Bristol, but they got shut down. Gee i wonder why, maybe because they kept my brand new focus for over 6 months and wiped their oil hands on my pillars and headliner, and snapped the clutch cable, and so on.

Well not Crowley got their mechanics and their rep. The prices are outragious but they are the only ones who will do the RECALLS on my Focus Race Car. I have called 2 other dealerships one in Meriden, the other in Berlin and neither one would do a simple recall on a race car.

Anyways... Crowley did a few recalled on my regular focus and broke many parts of her. They did the oil change and recall on my race car. It leaked oil from that point on because they didn't tighten the bolt. They are half ass in their work and the customer service sucks.

I work for the Plainville water dept, and I had to do an inspection their their water service and fire protection. Here's how lazy they are.. the guy looks at me and says, "you know your way around here, you figure it out". Um, yea, do you know the word FINE! I have close connections with the Fire Marshel. hehe.

Anyone esle?.... hum... No, thats all for now. I was very suprised to hear about Dan at XX-Tuning. WOW.

Heather
2000 ZX3 silver race car
2001 ZX3 Gold race car
 

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241 Posts
stone's autobody
worcester, MA
shitty paint job, horrible service (waited four weeks for my car when it was quoted at 1)...overall bad experience
 

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Still Crusin
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King Bear Pt. Jeff
1575 Route 112
Port Jefferson, NY 11776

Took my car there to get my steering wheel vibration problem at highway speeds checked out. Told the guy it wasn't my tires or wheels. After 4 hrs all the guy did was rebalance wheels and rotate em, shimmy the brake rotors, and new valve stems. They put weights on the lip of my Velox 17's and all that did absolutely nothing to fix it. Horrible service and the ppl there have no idea what the heck they are doing. Bad experience. Shop is trash.
 

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Orange Motors
Central Ave
Albany, NY

Worked on my car after my wife got into an accident. Work was done, they had tor eplace most of the front end, work ont her adiator etc. After picking up the car, the alternator was found to be dead, and they refused to fix it under my car insurance saying it could not have been their fault (nevermind they removed everything around it and pepboys found scraps, and scratches all over it that were all new from tools and such).
 

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Name: Springbrook Auto
City/State: Foxborough MA
Person: Scott


Brought my car in and was told my motor was toast, needed a new motor and that itd cost me 3500 (lowballing himself) for a used motor install. then he decided he didnt want to touch my car at all, forcing me to find another mechanic. Turns out it was just a timing belt...

I also found out that he did his entire diagnosis in the parking lot. Mtadd, Zx32nr and myself also did a parking lot diagnosis... and came up with timing.

High prices
Poor Diagnosis
Poor Customer Service

D-
 

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Orange Motors
Central Ave
Albany, NY

Worked on my car after my wife got into an accident. Work was done, they had tor eplace most of the front end, work ont her adiator etc. After picking up the car, the alternator was found to be dead, and they refused to fix it under my car insurance saying it could not have been their fault (nevermind they removed everything around it and pepboys found scraps, and scratches all over it that were all new from tools and such).

Wow, that's surprising to me. I bought an f150 from them once upon a time, and had good experiences the few times I brough it back for work. In general though I do stay away from dealerships. (I posted where I get my work done in the "good shops" thread)
 

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"AUTO BODY SHOP"
Sanford, Maine


He's does good work... IF ITS THREW INSURANCE,EVER AGAIN WITH A PRIVATE FIX UP.... anyways he quote me 1 price and a time frame. time took 4 to 5time longer then quote and the price jump'd nearly 2.2time as much! paint job is shit, he says he put 2 coats of paint, only 1. paid to get my WHOLE car painted, but painted everything but my hood and roof.... paint was shit! and worst of all......

HE SMOKE CRACK! walk'd in on him and a group of other on one saturday.
 

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"AUTO BODY SHOP"
Sanford, Maine


He's does good work... IF ITS THREW INSURANCE,EVER AGAIN WITH A PRIVATE FIX UP.... anyways he quote me 1 price and a time frame. time took 4 to 5time longer then quote and the price jump'd nearly 2.2time as much! paint job is shit, he says he put 2 coats of paint, only 1. paid to get my WHOLE car painted, but painted everything but my hood and roof.... paint was shit! and worst of all......

HE SMOKE CRACK! walk'd in on him and a group of other on one saturday.
Dude! Are you serious?? I can totally imagine that guy smoking crack. x2 on the bad experiences at The Auto Body Shop -- I took my car there when I wrecked my bumper to get a quote, and then when I came back with my insurance check to tell him exactly what I wanted done (basically everything minus a radiator that wasn't damaged badly enough to really need replacement) he started bitching that I was cutting down his quote, and how he was going to charge me more (FOR THE SAME WORK!) to make up for what I wasn't having replaced -- and then on TOP of that, he told me that if I didn't have everything replaced that he quoted me for, I was "Basically committing insurance fraud," and that I was "going to pay him in cash, in full, and we'd never talk about it again."

Yeah... I left and never went back. Total sketchball.
 

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Do yourselves a favor and avoid going to Franklin Ford in Franklin MA-If you would like details, please feel free to PM me. Suffice it to say that a BBB complaint has been filed, as well as some inquiries to the Attorney General's office.....
Wanted to second this, brought a Mystique here some years ago for a problem with overheating. They put the wrong size timing belt pulley on, tried to tell me that it was the right size and that the noise was something else even though it was clearly rubbing against the engine block. They wanted to charge me 150$ to fix the noise, I brought it to another mechanic who replaced the pulley for cheap and it ran fine.

I also heard a story from a friend who was visiting someone in the shop and was witness to one of the mechanics doing a neutral drop with a Mustang that was in for service.

Just avoid them.
 

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Negatives

Best Ford
Nashua, NH

I had a spring break on me 2 years ago, and it was under recall so I was like sweet, it'll get fixed for free. Took it in (called and set up an appt first) and they were like "it will be ready by the end of the day (wednesday)". So 7pm rolls around with no call from them and I took the liberty and called them myself, got some random receptionist and shes like "the service dept is closed now". So now I have no car, no way to work and im pretty well pissed. Friday morning rolls around and I call them the instant they opened and they guy goes "we had to order a spring for you", so im like ok...timeframe? "the end of the day today gauranteed". Guess what? Exactly car was never finished by closing time. Well then saturday they said it will be done by that day and it never was, and sunday the service bay was closed...so for a friggin coil spring i had to wait 6 days to get my car back...completely unacceptable.


Town Fair Tire
Nashua, NH

Sold my finacee 15" wheels and 1 195/65/15's on her car last year. She decided to replace all 4 tires this season and went back. Ordered 4 goodyears (at a hefty price) and picked the car up. She has a escort zx2 and the standard tire is a 185/65/15 so all 4 of the brand new tires were bottoming out in the wheel wells. TFT refused to honor their 30 day warranty, and had a manager tell my fiancee that she was dumb and should go see a mechanic to fix her suspension. Eventually after a call to the BBB they agreed to replace the tires, but instead of giving her a budget tire the schmuck put a same priced tire as the 195's on instead. I will never go back.


Positives

Atlantic Auto Salvage
Lowell, MA

These guys are great, I went in to get a taillight for her car, and a complete unit with bulbs was $30! It was incredibly easy to get to, and the service was fantastic. I will go get more parts from them in the future.

Reliance Autocare
Nashua, NH

These guys have worked on my car a handful of times, replaced an alternator twice; after the first died 13mo later actually took the time to figure out why it blew and remedied the problem at no charge. I also had them fix my AC system was quoted at 740 dollars for a new compressor, drier, and lines as well as the coolant, and ended up taking 4 hours to finish and a hundred bucks below their original quote. These guys are now my go to guys for work.
 

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FLANDER & PATCH
West Lebanon, NH

I needed some susspension work done one only one side, they said it would only take a few weeks 3 weeks tops ..... here we are over a month later and i still dont have my car they keep saying "it will be done next week" every week since its been there im starting to loose hope on it =( but right now they are saying ill have it back either tomorrow or monday so we will see how that goes
 
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