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Just to add to all this, keep in mind that the NORMAL lifespan of the clutch packs is 70k miles. I read this in Ford's documentation on the DCT clutch packs somewhere, i'll have to go look that up again.

So even without all of the leaky seals/TCM/studdering/slipping/grinding issues that we had with the DCT over the years... you could never expect your clutches to last past 70k. Not that many would not last past that, clutch wear has many variables and varies greatly from driver to driver.

The point is, Ford may consider any issues past 70k to be normal. As long as your car still drives without too much clutch studder or slippage, and its not due to an oil leak, Ford may not have any obligations to replace your clutch for free.

I can accept that. What bothers me is that I was not told upfront that there was a high dollar wear item in my transmission when I bought the car.
I've heard of people putting well over 100,000 miles on DPS6 clutches. Some of those people are on this very forum. You are correct to say that predicting clutch life is difficult. I would expect 100k at the very least.

When Ford marketed the 12 + Focus, they should have put dual clutch in the name and informed customers. Just a list among many things Ford has done wrong IMO. It's kinda unfortunate but those clutches are indeed a wear item no matter what.

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Just to add to all this, keep in mind that the NORMAL lifespan of the clutch packs is 70k miles. I read this in Ford's documentation on the DCT clutch packs somewhere, i'll have to go look that up again.

So even without all of the leaky seals/TCM/studdering/slipping/grinding issues that we had with the DCT over the years... you could never expect your clutches to last past 70k. Not that many would not last past that, clutch wear has many variables and varies greatly from driver to driver.
"A dual dry-clutch transmission provides some real dividends on small- and medium-sized car applications," explains Piero Aversa, of Ford's Automatic Transmission Engineering. "The transmission improves efficiency, increases smoothness, adds durability and is sealed with low-friction gear lubricant for the 150,000-mile projected life of the vehicle. This transmission requires no regular maintenance."

https://www.motor.com/newsletters/20100722/WebFiles/ID2_ShiftingGears.html
 

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Discussion Starter #24 (Edited)
I got my "Customer Satisfaction Program 19N08" letter from Ford on September 6, 2019.
It states that my clutch warranty was extended to 7 years or 100,000 from warranty start date.

And, this is a one-time repair program.

I just had my clutch replaced in June 2019 at 31,390 miles. I wonder if the new clutch warranty will give me just one more clutch service or if Ford is done with me.

Looks like Ford has found a way to repair car clutches only once then kick them to the curb.

Anybody else get a letter?
 

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I got my "Customer Satisfaction Program 19N08" letter from Ford on September 6, 2019.
It states that my clutch warranty was extended to 7 years or 100,000 from warranty start date.

And, this is a one-time repair program.

I just had my clutch replaced in June 2019 at 31,390 miles. I wonder if the new clutch warranty will give me just one more clutch service or if Ford is done with me.

Looks like Ford has found a way to repair car clutches only once then kick them to the curb.

Anybody else get a letter?
hmmm, interesting stuff on the 'one time'. No letter for us yet. Wouldn't the work though still be covered by Fords new parts / labor warranty? Is it 12K/12months?
 

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I got my "Customer Satisfaction Program 19N08" letter from Ford on September 6, 2019.
It states that my clutch warranty was extended to 7 years or 100,000 from warranty start date.

And, this is a one-time repair program.

I just had my clutch replaced in June 2019 at 31,390 miles. I wonder if the new clutch warranty will give me just one more clutch service or if Ford is done with me.

Looks like Ford has found a way to repair car clutches only once then kick them to the curb.

Anybody else get a letter?
Every owner of a Focus or Fiesta with the DPS6 should get a letter and so the vast majority of owners will get a letter, eventually (I'm sure they're doing them in waves, not a single mass-mailing).

hmmm, interesting stuff on the 'one time'. No letter for us yet. Wouldn't the work though still be covered by Fords new parts / labor warranty? Is it 12K/12months?
I'm assuming the person above is referring to the line in the letter that reads:

If your vehicle has already exceeded either time or mileage limited listed above, this extended warranty coverage will last through February 10, 2020.
It was originally portrayed (before the letter came out) as a one-time fix out of warranty - and it still sort of is - but I would assume that the parts and labor come with the same warranty. However, I can almost guarantee that they will only be using catastrophic failure (due to hardware defects or labor mistakes) for the warranty, though, not the 250RPM variance.
 

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I haven’t gotten any letter that I’m aware of, so I’ll assume my car doesn’t qualify. My build date is 06/13 & my current mileage is just over 40k. I just called Ford customer care like two weeks ago & the rep. didn’t mention anything about an extended warranty coverage.



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I haven’t gotten any letter that I’m aware of, so I’ll assume my car doesn’t qualify. My build date is 06/13 & my current mileage is just over 40k. I just called Ford customer care like two weeks ago & the rep. didn’t mention anything about an extended warranty coverage.
Eh, folks are getting the letters at staggered intervals, which is perfectly reasonable since it's unlikely Ford mailed out however many hundreds of thousands of letters at the same time on the same day. I got mine last week; others got theirs the week before and some got them this week.

And besides, the letter is irrelevant. Check out ETIS using your VIN and see if 19N08 is listed: Vehicle Lookup
 
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