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Discussion Starter #1 (Edited)
I know this subject has been covered many times, but here is an very short article from Dallas:

https://www.carprousa.com/Ford-Extends-Focus-and-Fiesta-Transmission-Warranty/a/979

Last item is interesting:

"Affected customers will get a personalized letter from Ford. Focus and Fiesta customers with questions can contact a special customer-assistance hotline (833-805-3673) or their local Ford dealer, or visit Owner.Ford.com and use their Vehicle Identification Number (VIN) for information on available updates for their vehicles."
 

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Last item is interesting:

Affected customers will get a personalized letter from Ford.
I get a personalized letter from non-profits, banks, and HVAC repair companies every day. Unless this letter is signed with the bloody fingerprint of Dave Felipe, I'm going to say it's just another letter with [insert name here].
 

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I get a personalized letter from non-profits, banks, and HVAC repair companies every day. Unless this letter is signed with the bloody fingerprint of Dave Felipe, I'm going to say it's just another letter with [insert name here].
You and me both. I have a special hatred for those tricky ones that make their junk mail look like a hand written birthday card [rant]!

There is no way they will do a recall. And I don't see them fixing anything either. B ut as long as I can go grab a new clutch on their $$$ I'm happy for now. But the 100k mile limit does worry me, as I usually keep my cars waaay past that. Its noce to go 5-6 years without a car payment and still have a reliable car. My 2002 Focus has been just that, at 250k+ it still starts up and runs great. But it look like I will be getting rid of this Focus at 99k :).
 

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You and me both. I have a special hatred for those tricky ones that make their junk mail look like a hand written birthday card [rant]!
Haha, yep, I hate those. It's a 50/50 shot that I'll open to make sure.

There is no way they will do a recall.
The NHTSA? I'm pretty cynical as a general rule, but the internal documentation from Ford is what makes it a real possibility that a recall will happen, at least from my perspective. It's pretty much Ford itself admitting that they're defective. Were it not for that documentation, they could easily just claim they're just awful transmissions with poor reliability at which point the NHTSA would have to really push to prove that they were dangerous and defective.

Now, if you meant Ford...yeah, they won't do anything voluntarily. If the NHTSA doesn't come after them, then this 7y/100k warranty is all we'll ever get, since Ford knows beyond any doubt they're going to be involved in a class action over the DPS6 and they're out nothing by waiting for their day in court.

And I don't see them fixing anything either.
I mean, if they haven't fixed the DPS6 in the 8 or 9 years it's been in production - not to mention R&D - they certainly won't be fixing it now. I am truly holding slim hope for the choice of an MTX-75 manual or 6F35 auto replacement option.
 

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Honestly, it’s just exhausting to read all of these ridiculous articles. The DCT is junk & everyone knows it.

So what is Ford going to do? They could give me my money back, but that’s never going to happen.

Are they going to put a brand new transmission in every 2012-2016 Focus & Fiesta? C’mon, we all know that’s not going to happen.

So, what’s next? Does Ford want me to pay $2200 for another clutch because my ‘13 is out of warranty?


I mean it’s laughable at best. Unless there’s a recall for a permanent fix, then why does all of this keeping coming up?




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Are they going to put a brand new transmission in every 2012-2016 Focus & Fiesta? C’mon, we all know that’s not going to happen.
Whatever the end result is will affect every single Fiesta and Focus with the DPS6, spanning from 2011-2018. The Focus is (was) Ford's best-selling car; the Fiesta was its third (behind the Fusion). No idea what percentage of those were cars with the DPS6, but given the low sales of the Focus 1.0 (which came with the 6F15 hydraulic auto) and the public's general lack of interest in manuals, it's the overwhelming majority. I'm guessing at least 80%.

I will admit to being stupidly optimistic that they will (eventually) offer a replacement of the MTX-75 manual or 6F35 auto as an alternative to scrapping every Fiesta and Focus (assuming a recall by the NHTSA, because heaven knows they're not going to do it on their own). It's incredibly unlikely, though [:(]

So, what’s next? Does Ford want me to pay $2200 for another clutch because my ‘13 is out of warranty?
Your 2013 is out of warranty because it's over 100k miles? If so - and I mentioned this in my recall thread - Ford is apparently offering a one-time fix for any Fiesta or Focus with the DPS6, regardless of age or mileage, as long as you get it done before February 20, 2020.

If you get that done and you're interested in keeping the Focus, Tom's tune might be a consideration since fresh clutches are the best time to use it. It probably does something to extend the life of the clutches even if it's not the miracle cure he'd have you think it is.

Of course, we should have an NHTSA determination before a new set of clutches wear out, unless you drive more than 15k miles per year.
 

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Honestly, it’s just exhausting to read all of these ridiculous articles. The DCT is junk & everyone knows it.

So what is Ford going to do? They could give me my money back, but that’s never going to happen.

Are they going to put a brand new transmission in every 2012-2016 Focus & Fiesta? C’mon, we all know that’s not going to happen.

So, what’s next? Does Ford want me to pay $2200 for another clutch because my ‘13 is out of warranty?


I mean it’s laughable at best. Unless there’s a recall for a permanent fix, then why does all of this keeping coming up?

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Because this stuff generates headlines and interest from the automotive world. Would Ford put a conventional automatic in place of all DCTs? No, especially since they killed every model that uses the DPS6. Doesn't make financial sense anyways when comparing the Fiesta/Focus to the Escape, let alone the F-150.

As for the clutch fixes, in my town the Focus was not offered since 2015, and the transmission offered is a conventional automatic. Since most people leases their cars for three years here, they would be driving Kugas (Escapes) by now. My bet is that Ford is betting the fact that most people leases the Focus, and would have had it traded-in by now, so it doesn't make sense financially too given the many happy SUV and truck customers. Kind of interesting to think that the model was refreshed in 2015 only to be cancelled in three years.
 

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Kind of interesting to think that the model was refreshed in 2015 only to be cancelled in three years.
I mean, it wasn't canceled everywhere; the MK4 is out in Europe and it looks really good, IMO. Furthermore, in every market but North America, the refresh dropped the DPS6 and the auto option was a typical slushbox.

Add to that the fact that there were more Focus models offered outside the NA market, so it further reduces (by percentage) the number of DPS6 transmissions outside of NA. Don't get me wrong, there were still a ton, but in percentage of sale, the NA market had the most before the refresh and since the DPS6 came with the 2015+ Fiestas and Focuses in the NA market, that significantly increased its presence in North America, proportionally far more than everywhere else in the world.
 

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Whatever the end result is will affect every single Fiesta and Focus with the DPS6, spanning from 2011-2018. The Focus is (was) Ford's best-selling car; the Fiesta was its third (behind the Fusion). No idea what percentage of those were cars with the DPS6, but given the low sales of the Focus 1.0 (which came with the 6F15 hydraulic auto) and the public's general lack of interest in manuals, it's the overwhelming majority. I'm guessing at least 80%.

I will admit to being stupidly optimistic that they will (eventually) offer a replacement of the MTX-75 manual or 6F35 auto as an alternative to scrapping every Fiesta and Focus (assuming a recall by the NHTSA, because heaven knows they're not going to do it on their own). It's incredibly unlikely, though [:(]


Your 2013 is out of warranty because it's over 100k miles? If so - and I mentioned this in my recall thread - Ford is apparently offering a one-time fix for any Fiesta or Focus with the DPS6, regardless of age or mileage, as long as you get it done before February 20, 2020.

If you get that done and you're interested in keeping the Focus, Tom's tune might be a consideration since fresh clutches are the best time to use it. It probably does something to extend the life of the clutches even if it's not the miracle cure he'd have you think it is.

Of course, we should have an NHTSA determination before a new set of clutches wear out, unless you drive more than 15k miles per year.




My build date is 06/13 & the current mileage is is only 40k. I just got off the phone with Ford customer service & it’s the same nonsense everytime. I seem to always get a rep. that’s seemingly clueless to what a DCT even is or what it means. It’s so exhausting to spend 5mins on the phone with them that I typically just end the call. I mean, what’s the point? They’re not willing to do anything & tell me everytime that the powertrain warranty has expired & that nothing is covered except for the TCM.




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My build date is 06/13 & the current mileage is is only 40k. I just got off the phone with Ford customer service & it’s the same nonsense everytime. I seem to always get a rep. that’s seemingly clueless to what a DCT even is or what it means. It’s so exhausting to spend 5mins on the phone with them that I typically just end the call. I mean, what’s the point? They’re not willing to do anything & tell me everytime that the powertrain warranty has expired & that nothing is covered except for the TCM.
Did you call the Fiesta/Focus/DPS6-specific customer service number?

1-833-805-3673
 

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Did you call the Fiesta/Focus/DPS6-specific customer service number?



1-833-805-3673


I didn’t call that number, just the standard customer care number. I swear those reps don’t even know what DCT is or what it stands for.


I’ll say this though, when you google that 833 number, the article says 2014-2016 models & build dates 07/13 to 05-15. My build date is 06/13 so they probably will figure out a way to not do anything. I’ll call anyways though & if the conversation starts heading in that direction then I’ll just hang up. I can only take so much of their BS.



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Whatever the end result is will affect every single Fiesta and Focus with the DPS6, spanning from 2011-2018. The Focus is (was) Ford's best-selling car; the Fiesta was its third (behind the Fusion). No idea what percentage of those were cars with the DPS6, but given the low sales of the Focus 1.0 (which came with the 6F15 hydraulic auto) and the public's general lack of interest in manuals, it's the overwhelming majority. I'm guessing at least 80%.

I will admit to being stupidly optimistic that they will (eventually) offer a replacement of the MTX-75 manual or 6F35 auto as an alternative to scrapping every Fiesta and Focus (assuming a recall by the NHTSA, because heaven knows they're not going to do it on their own). It's incredibly unlikely, though <img src="http://www.focusfanatics.com/forum/images/smilies/icon_smile_sad.gif" border="0" alt="" title="Sad" class="inlineimg" />


Your 2013 is out of warranty because it's over 100k miles? If so - and I mentioned this in my recall thread - Ford is apparently offering a one-time fix for any Fiesta or Focus with the DPS6, regardless of age or mileage, as long as you get it done before February 20, 2020.

If you get that done and you're interested in keeping the Focus, Tom's tune might be a consideration since fresh clutches are the best time to use it. It probably does something to extend the life of the clutches even if it's not the miracle cure he'd have you think it is.

Of course, we should have an NHTSA determination before a new set of clutches wear out, unless you drive more than 15k miles per year.




My build date is 06/13 & the current mileage is is only 40k. I just got off the phone with Ford customer service & it’s the same nonsense everytime. I seem to always get a rep. that’s seemingly clueless to what a DCT even is or what it means. It’s so exhausting to spend 5mins on the phone with them that I typically just end the call. I mean, what’s the point? They’re not willing to do anything & tell me everytime that the powertrain warranty has expired & that nothing is covered except for the TCM.




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Next time you call tell them you are recording the conversation for your attorney.
 

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Just to add to all this, keep in mind that the NORMAL lifespan of the clutch packs is 70k miles. I read this in Ford's documentation on the DCT clutch packs somewhere, i'll have to go look that up again.

So even without all of the leaky seals/TCM/studdering/slipping/grinding issues that we had with the DCT over the years... you could never expect your clutches to last past 70k. Not that many would not last past that, clutch wear has many variables and varies greatly from driver to driver.

The point is, Ford may consider any issues past 70k to be normal. As long as your car still drives without too much clutch studder or slippage, and its not due to an oil leak, Ford may not have any obligations to replace your clutch for free.

I can accept that. What bothers me is that I was not told upfront that there was a high dollar wear item in my transmission when I bought the car.
 

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Did you call the Fiesta/Focus/DPS6-specific customer service number?



1-833-805-3673


I called that number & gave them the VIN. Nothing is covered except for the TCM. It’s exhausting trying to talk with these people over the phone. Half the time I can barely understand them & they act as though they’ve never heard of a DCT. I’m done wasting time calling these toll-free numbers.



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Haven't been on this forum in a few years. My wife was one of the many unfortunate souls who purchased a 2012 Focus Hatchback. Fine automobile for a very short time then the DCT problems started. It first started as an inconvenience as we kept taking it back for a "reprogram". Then it progressively got to be a nightmare to the point she was afraid to drive the car. We went through all the hoops that our dealer made us go through because she really wanted to like the car but the tranny issues got so bad I contacted regional reps and then folks in Flint and wanted a buy-back to which I was almost laughed at over the phone. And what got to me a lot was the admission by a service writer of the script of responses he/she was supposed to give us directed by Ford to string it along. On her own my wife decided after two years of dealing with this Ford failure to trade it in on a Fusion. I was NOT happy she bought another Ford because I was DONE with Ford at this point but when I thought about it, no other car manufacturer would have taken that Focus as a trade given it's issues. Best decision made. The Fusion, with conventional tranny, has been an excellent vehicle for us. Ford dropped the ball on this and no matter how long they extend warranties for each year of the failed model sold, it will not make it any better to someone who bought one.
 

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Ford ETIS site - DCT extended warranty

This is what came back for our VIN. Its a 2015. May be a quick way to determine whether you have the extended DCT warranty.
 

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My build date is 06/13 & the current mileage is is only 40k. I just got off the phone with Ford customer service & it’s the same nonsense everytime. I seem to always get a rep. that’s seemingly clueless to what a DCT even is or what it means. It’s so exhausting to spend 5mins on the phone with them that I typically just end the call. I mean, what’s the point? They’re not willing to do anything & tell me everytime that the powertrain warranty has expired & that nothing is covered except for the TCM.
Your DST is covered for 7 Years / 100K Miles so you've still got until 6/13/2020.

Doug
 

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Your DST is covered for 7 Years / 100K Miles so you've still got until 6/13/2020.



Doug


You mean DCT, correct? If not, what’s DST?

I’ve been told three times now by Ford customer service & the dealer that only my TCM is covered & nothing else. I honestly have no idea, but am just patient awaiting to see what happens with the class action & recent articles.


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You mean DCT, correct? If not, what’s DST?

I’ve been told three times now by Ford customer service & the dealer that only my TCM is covered & nothing else. I honestly have no idea, but am just patient awaiting to see what happens with the class action & recent articles.


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I can't attach a pdf to a thread, but if you send me a PM with your email, I'll send you a copy of the 7 Year / 100k Ford Extended Warranty for 2012-2013 Focus DPS6 / DCT transmission.

Doug
 

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From Ford Media , dated August 14, 2019
Focus built before July 4, 2013
• 7 years or 100,000 miles on the clutch and related hardware (announced July 2014)
• 10 years or 150,000 on the transmission control module (announced Feb 2015)
https://media.ford.com/content/fordm...n-actions.html

Below info is the Ford memo dated August 2016
https://ford.oemdtc.com/1650/14m01-dps6-transmission-clutch-shudder-transmission-input-shaft-seal-warranty-extension-2011-2014-ford-fiesta-focus

2012 through 2014 model year Focus vehicles equipped with a DPS6 transmission built at the Michigan Assembly Plant from August 1, 2010 through June 5, 2013.
 
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