I've reached out to you a few times to offer my assistance, please let me know if you're interested. I highly recommend reaching out to our Customer Relationship Center (the number's in my signature) regarding the newest concern.
Once you have an appointment set up, please let me know, along with your mileage.
In order to look into additional assistance, heading to the dealer is the best first step. Every situation is different, and since I'm not a technician, I'm unable to diagnose or suggest repairs. That's where your dealer comes in. Some times, I'm unable to assist further; others I can look into additional options, but the dealer is always the best place to start.
Hi Meagan, yes I got your email, thanks for replying back! I decided to call the Ford Customer Care number you left for me. I wanted to speak with someone directly by phone. It went well & I have her all the info she needed & she told me I would receive a call back within one business day. I'll let you all know how things go. Thanks again!