sorry, that will be 2 months from now because there are over 100 cars in front of you needing the same repair and the part is on backorder.I have the 2014 Focus and can confirm the same issue. It started at 9000 miles for me. Took it to the dealership and they reprogrammed the TCM. It seemed to be fixed for a few hundred miles, but the issue returned. Took the car back to the dealership again. The issue was intermittent at first, but now was occuring on a more regular basis. Dealership said it would need to be doing the issue at the time I brought it in to get it fixed. Took it back a 3rd time and now they say, "oh yeah, that is a known issue, we have to replace your clutch". But, sorry, that will be 2 months from now because there are over 100 cars in front of you needing the same repair and the part is on backorder. Now the issue is so bad it seems dangerous to even drive my car. It acts like it is going to stall when starting out and even went into nuetral once while shifting from 1st to 2nd. (Had to stop in the middle of the intersection to reset the transmission). I am going to go back in to the dealership this week and see if they will either find a way to service the vehicle now, or provide me a loaner. Very frustrating! (This is my first new car purchase and I am regretting it more and more...)
I have lost count how many ways it has been said that parts are back ordered for months and there are serious backlogs just repairing them all.
Mistakes happen, defects happen, but Fords response on this transmission is a travesty.
The only honest, caring, hard-working people I've seen are the Ford reps here at this board.
up until last year, I saw a lot of posts from other owners who strongly felt this problem as a very small percent of production. I'm no longer a buyer of that line of thinking.