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Hi Noemi-

I am not sure if escalating it will help. It seems to be a very hard to fix problem. They are trying their best but have just not figured it out yet. I would not want them to "get in trouble" for a problem that is not fixable ... at least not yet.
 

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The biggest problem for me has been duplication of the noise.

My route to work every morning is a perfect test bed for producing the noise. Finding areas around the first dealership I took the car to where I could accurately duplicate the issue was a huge problem, on top of a service staff that was completely unwilling to cooperate or acknowledge anything outside of 'normal.'

I'm hoping I won't get stonewalled tomorrow morning by this new dealer and they're at least willing to listen to me. I also have the wiper gasket recall to take care of, plus an annoying issue with SYNC I'd like to have checked.

Noemi, I've already contacted my customer service rep about this, she's opened the case back up and will follow up with me on Thursday.

Something I've discovered on the Mazda forum:


The end of the coil spring is supposed to be aligned with the indexing tab on the strut bearing, as displayed in the image above. If it is not, it could (more like will) cause premature failure of the strut bearing due to the strut bearing not being aligned with the angle of the spring. There could be an issue with assembly at the factory where the coil springs are not getting aligned properly to the strut bearing, which would induce premature bearing failure. This is something that isn't hard to check yourself, either.
 

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Hi Noemi-

I am not sure if escalating it will help. It seems to be a very hard to fix problem. They are trying their best but have just not figured it out yet. I would not want them to "get in trouble" for a problem that is not fixable ... at least not yet.
agreed! after reading this entire thread, someone who's experiencing this issue is not really tempted to adventure in escalating to their local dealer. No one has walked away with a permanent fix, so who's really up to spend all that time at the dealer for some trial & error fun. On the other hand, it might take one of us who will eventually be up to his 100th visit at the dealer who will come back to report a successful fix.

glad we at least have this community here to share knowledge![wiggle]
 

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Since I have the extended warranty I am not concerned ... but if I were near the end of my warranty I would be really mad.
 

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I'm angry how much time and energy I've had to put into a BRAND NEW car to get this resolved. My Scion with 85k on it was trouble-free from start to finish, aside from problems that I caused myself.

Unfortunately, the old school way of thinking still prevails at the dealer level at Ford.

Simply ignoring the issue and hoping the customer will go away is not a solution. It would be one thing if McCafferty told me, "Yes, we hear it, but unfortunately Ford doesn't have a fix for it at this time," but they straight up refused to acknowledge anything, AND gave me attitude about it.

I work at one of the largest Toyota dealers in the central-atlantic region. That way of thinking doesn't fly here.
 

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To further my previous statement, I'd place a strong bet on the strut bearings being the culprit behind this noisy mess.

I've been fighting with a slow server here at work causing my uploads to take forever, so I've had some downtime to research the issue a bit. The Volvo C30 and Mazda3 are basically platform twins to our Focus. The front strut bearing, from what I can see in photos, is very similar, if not identical to what is used on our cars.

One big difference I've found, is that our strut bearing is CHEAP in cost compared to the others. The Mazda unit lists for $50(OnlineMazdaParts & Rosenthal), The Volvo at $21 (MyVolvoPartsOnline), while the FoMoCo part lists for only $13 (Tousley). Regardless of cost, the Volvo and Mazda guys seem to be having the same issues, although theirs seem to be at a later point in ownership (not at ~600 miles, as mine has been from).

On the Volvo side, there is an aftermarket product offered under the Febi/Bilstein brand. This might be of interest to some of us.

This is something I'm continuing to look into, I just figured I'd put my thoughts and notes down in a post before I dive deeper.

Yo Z. Check out this thread.

http://www.mazdaspeedforums.org/forum/f12/another-strut-bearing-blown-57321/

Anything seem familiar?
 

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Well, unfortunately my clunk seems to be back. Those of you who told me to give it a few weeks after having the TSB applied (springs, struts, bearings, etc.) were right. At this point, I'm rather frustrated because not only am I having the low speed clunk problem, I'm also on my 3rd headliner which still doesn't seem to be installed correctly, and my engine is making a strange ticking noise.

I really don't know what to do with this car. I absolutely love the way it drives, but I honestly don't think it was properly put together at the factory. Part of me wants to cut my losses and trade it in, though I have no idea what I'd replace it with.
 

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Took mine in this afternoon for a few things, DCT, Ventilation issues and the same noise most of you are experiencing. Mine will pop on turning and when braking. Will advise what I find out when they get back with me.

Montana
 

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Yep. I actually signed up for an account there just so I could read more topics about strut bearings, including that one.

Mine doesn't pop when turning, though, that's the one inconsistency I've found. The low-speed rattle/clunking is what I have.
Yeah I found it quite interesting that one of the guys had the exact same symptoms I and others have.

The flange seems to be moving around while the strut attached to it looks good and tight. I hear some noise only when I have someone on the passenger seat, when I'm driving alone I can barely hear it from time to time.
Thats mine pretty much and someone even described it as rattling and clunking.



JJeremuy - Man that blows!. I was hoping on the possibility since you said yours was fixed that maybe Ford was starting to supply dealerships with an updated part.

So basically were all screwed until some big wig Ford Exec's Niece is given a Focus and her car has the same sound. [facepalm] Then this issue will be given total priority and we'll all get a fix.

Anyone that's sitting on the fence waiting to see what happens should schedule to have your car brought to your dealership for this issue. The more people that report the problem the more attention it gives us a a whole.

Also you'll want a documented history of this issue; The sooner the better so that when a fix does come out one day there will be NO debate that your car qualifies, etc.
 

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agreed! after reading this entire thread, someone who's experiencing this issue is not really tempted to adventure in escalating to their local dealer. No one has walked away with a permanent fix, so who's really up to spend all that time at the dealer for some trial & error fun. On the other hand, it might take one of us who will eventually be up to his 100th visit at the dealer who will come back to report a successful fix.

glad we at least have this community here to share knowledge![wiggle]

Agreed. I've been to the dealership 5 times, each time it's in the shop for days, sometimes weeks and it leaves the dealership in the same condition it came in. What incentive is there to take it to the dealership? There will be no fix until Ford admits they messed up.

My rear seat is still coming apart but I'm too beaten down by the Ford Customer Service game that I don't even know if I want to take it in to get fixed.

I never thought it, but it's true FORD = Fix Or Repair Daily except there's no "fixing" going on.
 

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Has anyone tried to lemon law their vehicle? In the shop 3 times in the first 12 months, I know in FL they have this, I L/L a 93 impreza for not holding a 4 wheel alignment ( 1st year for FWD only impreza)
 

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Has anyone tried to lemon law their vehicle? In the shop 3 times in the first 12 months, I know in FL they have this, I L/L a 93 impreza for not holding a 4 wheel alignment ( 1st year for FWD only impreza)
It's difficult because in Texas it has to pose a "safety" threat and the dealership has told me repeatedly that it does not pose a safety concern and they will take that to the grave. Plus, the Lemon Law is a costly venture in both time and money. I'd rather Ford just man up and fix the problem instead of saying, "well, that's probably just a "normal" sound for the Focus."

Such BS.
 

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Yeah that is Complete BS that its a normal sound. I'd imagine we here on this internet forum are just a small sample of the total number of people having this issue. I would imagine dealerships across America are having customers come in with this that it should get Ford's attention. If word gets around eventually this issue could harm sales of the Focus.

I have to believe there will come a day soon that it will get a permanent fix.

I can understand folks not wanting to take their car into the dealer for the trial and error fun with no permanent fix. I was the same way but decided I would go ahead and at least take it in so there would be a document trail of this issue on my car.

Anyway, The front end with a passenger sounds like the front end is coming apart!. Its SOoooooooooooo Embarrassing and just a testament to my friends who swore they'd never own another Ford because of their own past experiences. So to them nothing has changed.
 

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Agreed 1000% -FORD MAN UP AND FIX OUR SHIT
 

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We should all take our cars in at the exact same time across the country... It'd be hard to deny a problem if every dealer had a few cars with the same "problem" at the same time.
 

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We should all take our cars in at the exact same time across the country... It'd be hard to deny a problem if every dealer had a few cars with the same "problem" at the same time.
lmao. Dooo ittt!
 

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Hi Noemi-
I am not sure if escalating it will help. It seems to be a very hard to fix problem. They are trying their best but have just not figured it out yet...
Hey gtncpa,

I'm sure the dealer is doing their best to get to the root of the problem. However, be aware, part of the repair process consists of documenting these concerns utilizing internal resources in order to assure those who can provide expertise, engineers, have access to the necessary information.

When you are ready to escalate the concern, please don't hesitate to send me the PM.

The biggest problem for me has been duplication of the noise...I'm hoping I won't get stonewalled tomorrow morning by this new dealer and they're at least willing to listen to me. I also have the wiper gasket recall to take care of, plus an annoying issue with SYNC I'd like to have checked.Noemi, I've already contacted my customer service rep about this, she's opened the case back up and will follow up with me on Thursday.
Zillon,

Thank you for giving us the opportunity to address your concern, and for keeping me in the loop. I'll await a response from you detailing the results of the visit. [:)]

agreed! after reading this entire thread, someone who's experiencing this issue is not really tempted to adventure in escalating to their local dealer...
glad we at least have this community here to share knowledge![wiggle]
Afternoon ricomtl,

You guys are a great support system to each other; and I thank you for allowing me, as well as my partners at the Ford of Canada Customer Relationship Center, be a part of the solution.

I would imagine any dealership visit would be an adventure since many of the concerns sent our way tends to be intermittent, and therefore, difficult to diagnose. However, please don't let this stop you from making that call and requesting assistance.

Well, unfortunately my clunk seems to be back...At this point, I'm rather frustrated because not only am I having the low speed clunk problem, I'm also on my 3rd headliner which still doesn't seem to be installed correctly, and my engine is making a strange ticking noise...
Hey jjeremyy,

Give us the opportunity to re-address the noise concern. If you've not done so, please send a PM with your contact information, dealer name/state, approximate mileage, and VIN. I'll escalate the issue to the attention of the Customer Service Manager for your area.

Took mine in this afternoon for a few things, DCT, Ventilation issues and the same noise most of you are experiencing. Mine will pop on turning and when braking. Will advise what I find out when they get back with me...
Hello Montana,

It's a pleasure to meet you!

I noticed your location; are you a fellow Ford co-worker? If you are, I'm sure you know the process. I'll be more than happy to escalate your concerns to the Customer Service Manager for your area. Shoot me a PM with your contact information, dealer name/state, approximate mileage, and VIN to begin the process.

Yeah I found it quite interesting that one of the guys had the exact same symptoms I and others have...Anyone that's sitting on the fence waiting to see what happens should schedule to have your car brought to your dealership for this issue. The more people that report the problem the more attention it gives us a a whole. Also you'll want a documented history of this issue; The sooner the better so that when a fix does come out one day there will be NO debate that your car qualifies, etc.
Hey Dysan911,

Your advice is well sounded. Documentation will bring the concern to the attention of engineers. This will then prompt a fix that will help guide the dealerships service personel.

Agreed. I've been to the dealership 5 times, each time it's in the shop for days, sometimes weeks and it leaves the dealership in the same condition it came in....My rear seat is still coming apart...
HornedFrog05,

Your frustration is understandable; you have taken the necessary steps to have these issues addressed. Now allow me the opportunity to help you. I have received your message; I’m hoping to respond to you by tomorrow. So, be on the lookout for my PM.

Take care all, and thank you for being a part of the Ford Family!

Noemi
 
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