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Hi. My car's build date was Aug 2, one day after the cut-off for the TSB. My dealer recognized that my car had the same problem as outlined in the TSB and elected to simply repair the problem under the car's warranty. The dealer said it was easier to do it this way than try to convince Ford Motor Co. to fix the car under the TSB. It didn't matter to me as long as the problem was repaired which it was. I believe that Ford was too quick to assign a cut-off date for the TSB as there were probably defective steering racks already on the assembly line. The service department at my dealer followed the TSB to repair my car. Good luck in getting your car repaired. The problem is not only annoying, but is a major safety issue in my opinion and there should have been a recall on these cars.
 

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.......Today, after 3200 miles and driving 120miles on the highway, the steering was becoming quite aggravating. I was straight up pissed off at the car. Came back on here and checked that people with cars past the tsb date have to problem too
Any tips on how i should bring this issue up with my dealer w/o them giving me the go-around?
Hi KaputtEqu1ment,

My name is Noemi and I'm the residential Ford help. Send me a PM with the VIN, current mileage as well as your personal and dealer contact information. I'll have the Customer Service Manager in your area provide assistance.

Thanks,

Noemi
 

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Hi KaputtEqu1ment,

My name is Noemi and I'm the residential Ford help. Send me a PM with the VIN, current mileage as well as your personal and dealer contact information. I'll have the Customer Service Manager in your area provide assistance.

Thanks,

Noemi
Noemi,

I talked to my dealer today; they seemed pretty cool about it and very cooperative. I will be bringing my car in tomorrow for them to check it out. I'll post my progress on this issue, and contact you if i need some assistance. Depending how this goes, Ford may get a customer for life.

Thanks again.
 

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Noemi,
I talked to my dealer today; they seemed pretty cool about it and very cooperative. I will be bringing my car in tomorrow for them to check it out. I'll post my progress on this issue, and contact you if i need some assistance. Depending how this goes, Ford may get a customer for life.
Thanks again.
Morning KaputtEqui1ment,

Great! The offer is available, so let me know and I'll be more than happy to assist your further.

Noemi
 

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So I made an extended trip today...

At first, I wrote off the the slight issues that i'm having as me just needing to get used to the new steering wheel. But the issues persisted. Then i found these threads, and I saw that the TSB pointed to cars built on/before aug.1 (mine was sep 14), so i chalked it off as just me tripping and giving it another chance.

Today, after 3200 miles and driving 120miles on the highway, the steering was becoming quite aggravating. I was straight up pissed off at the car. Came back on here and checked that people with cars past the tsb date have to problem too.

Any tips on how i should bring this issue up with my dealer w/o them giving me the go-around?
Here is what worked for me:

1: Be reasonable, patient and professional
2: Show you are knowledgeable, print out the forum posts AND the numerous NHTSB safety complaints
4: Print out all the TSB's you can find
5: Make it clear the current performance of the vehicle is unacceptable and it must be made right

I too was given the "break in" and "learning" run around until they finally kicked it in gear. My issues were resolved and I'm happy, the problems are fixable and the corrective measures known IMHO. My Dad's 71 Pinto drove better off the lot and that's not an exaggeration. Fords quality ratings have plummeted this year and I'm pretty sure the Focus is a significant part of that problem.

Again...I'm happy and now enjoy the vehicle. I have also been impressed with Ford's commitment to customer satisfaction and the negative experience was turned positive. I hope you will experience the same.

Jerry
 

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Here is what worked for me:

1: Be reasonable, patient and professional
2: Show you are knowledgeable, print out the forum posts AND the numerous NHTSB safety complaints
4: Print out all the TSB's you can find
5: Make it clear the current performance of the vehicle is unacceptable and it must be made right

I too was given the "break in" and "learning" run around until they finally kicked it in gear. My issues were resolved and I'm happy, the problems are fixable and the corrective measures known IMHO. My Dad's 71 Pinto drove better off the lot and that's not an exaggeration. Fords quality ratings have plummeted this year and I'm pretty sure the Focus is a significant part of that problem.

Again...I'm happy and now enjoy the vehicle. I have also been impressed with Ford's commitment to customer satisfaction and the negative experience was turned positive. I hope you will experience the same.

Jerry
Terrific, Jerry. Being reasonable and unemotional when dealing with problems pays off.
 

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Your Ford dealer can go on the Ford in-house computer site called HVBOM to determine which steering gear (or any other part for that matter) was installed in your car at the factory. According to the TSB it would either be part number BV6Z-3504-CE OR BV6Z-3504-DE. The TSB states that a 2012 Focus that came with 18 inch wheels should have a BV6Z-3504-CE and without 18 inch wheels, i.e. 16 or 17 inch, it should have a BV6Z-3504-DE. Hope this helps.
I find this very interesting. Different steering gear for the 18's, which I have. So I have to wonder at the implications of going to 16's, which was my plan for winter...
 

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I'm glad I came across this thread. I too found the steering feeling on highway is a bit strange. The car is only one week old and has less than 100 miles on it. As someone mentioned, it's like the steering wheel is locked into a position and you have to conciously make effort to correct it. Most of the time, you end up wiht over correcting. Driving on local road doesn't have the same problem. At first I thought it's just the way it drives until I saw this thread. My another car is a 2007 passat wagon and the passat drives so MUCH easier on freeway. I'll bring it to my dealer and see how they react to the issue. BTW, my car was built around Nov 2011.
 

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My titanium hb was also built in November and had the same steering problem. The dealer replaced the steering rack and a strut bearing. I just told the service person about it and they fixed it no questions asked. They drove me home and called me back to say that they had to order the parts and would need the car for two days. They picked me up at my home and drove to a car rental agency where they gave me a loaner at no charge. They called when my car was ready. They told me to just leave the rental with them and they would return it. They also preformed the latest TSB to the trans and replaced a bad radio antenna. They also washed the car. This was the best service that I have ever recieved from a Dealer. I don't know if it's ok to give him a plug, but here goes.It is Walnut Creek Ford in Walnut Creek CA.
 

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I am soooooooo upset!!!!!

I took my car in for the tsb on the steering and the headliner noise (have a sunroof) 3-16-11. They call today and say it's done and to bring the loaner car back. I take a quick drive to make sure there is no more squeaking from the headliner. I also noticed the steering is a lot stiffer but didn't have enough time to check on the hwy for the wandering issue since they were closing in 20 mins. I drove maybe 10 miles tonight and all of a sudden it sounds like my car is from the fast and furious movie!!!!!!!!! The exhaust is soooooo loud and deep growling. All of a sudden there is clunking and jerking and I am wondering if I can make it back home. Thanks Barreth Ford!!!! My car was NEVER doing that when I brought it in!!!! Enjoy your weekend while I am without a car until Monday when I am going to try and drive it back over there. Oh yeah, just 5000 miles on my car and it's a POS now! THANKS FOR NOTHING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
 

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How to contact

Noemi You asked me to send u my info but not sure how to do that privately Old guy not real tech savy I don't face book or twitter. Just email or land line Can u advise? Still having issue with air conditioner cycling off
 

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Although my vehicle is not having said issue in this thread I would like to point out something similar.

My 12' 5 door titanium with the 18 inch optional sport suspension wheels and handling package with Michelin Pilot Sport 3 tires 235/40ZR-18 are horrible on grooved concrete hiways! It is not the steering, etc. It is the tires! Although they are great Max Perf Summer Tires on most dry surfaces-they tend to yaw the front and rear axis in opposite directions once at 65+ hiway speeds. As soon as I hit asphalt the issue "TSB's" itself and it is a fun ride to drive again. Ofcourse these tires will not be replaced with OEM equipment once they are toast, to say the least.
 

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UPDATE: My husband looked under the car and sadly it's not the exhaust. Barreth Ford have done much more serious damage to my car!!
 

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I've been really excited about this car and went ahead and rented a 2012 Focus for the weekend for a trip to the beach. I found this forum after searching for 2012 Focus Steering because I couldn't believe how hard it was to keep the car straight at highway speeds. It was like the steering would stick in place so even if I was turning around a bend on the highway, I could let go of the steering wheel and the car would keep turning and not self-straighten. The real problem was when I was just trying to go dead straight, the amount of force that it took to make the wheel move a very slight amount was enough to make the car 'twitch' into the new direction. I couldn't give it very slight steering adjustments because it took too much force to make the steering move at all. Like the Pre-Load was too high on the steering to get it moving. Once it did move, it'd over-correct just a hair. After the end of the weekend, I thought maybe I could get used to it if I bought the car, but then I got in my old Toyota Corrola to go home and it was sooooo much easier to drive straight on the highway going home. So, I searched and found this information. I'll definitely be test-driving a Focus on the highway before buying! Other than the steering.... what an awesome car for the price!

EDIT:
After reading through this ENTIRE thread, I'm glad to see there's a fix and I look forward to buying one of these soon.
 

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...I drove maybe 10 miles tonight and all of a sudden it sounds like my car is from the fast and furious movie!!!!!!!!! The exhaust is soooooo loud and deep growling. All of a sudden there is clunking and jerking and I am wondering if I can make it back home...
UPDATE: My husband looked under the car and sadly it's not the exhaust...

Hi greeniii,

I'm sorry to learn about your frustrating situation. Send me a PM with the VIN, current mileage, personal and dealer contact info and I'll escalate your concern to the Customer Service Manager.

Noemi You asked me to send u my info but not sure how to do that privately...Still having issue with air conditioner cycling off
Hi dcamfam,

No problem! Click on my handle and you'll see the option, send a private message to Ford Customer Service. Pen your PM, click send and I should receive it.

...My 12' 5 door titanium with the 18 inch optional sport suspension wheels and handling package with Michelin Pilot Sport 3 tires 235/40ZR-18 are horrible on grooved concrete hiways! It is not the steering, etc. It is the tires!...
corpflyboy,

Are these the original factory tires?

I've been really excited about this car and went ahead and rented a 2012 Focus for the weekend for a trip to the beach...Other than the steering.... what an awesome car for the price!
EDIT:
After reading through this ENTIRE thread, I'm glad to see there's a fix and I look forward to buying one of these soon.
Hello robertredd,

How was that beach trip? Relaxing I hope! [:)]

I'm happy to learn you're considering the Focus for your next car purchase. This forum will provide excellent information about its great feature as well as the Focus link on Ford.com.

If you like you can also call the number below my signature or 1-800-334-4375 and request a demonstration drive of a Focus at your local Ford dealer. If you do so, let me know how it goes!

Take care all!

Noemi
 

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Steering Noise

I have had my 2012 Ford focus for a little over a month and I am starting to hear what i can only describe as a rubbing/grinding noise pretty much any time i turn my car, in either direction. I have about 990 miles on it and have only drove it across the state one time. I thought that maybe the car was still trying to break in but i dont know what to do besides take it into the dealership.

I am really hesitant to take it to the dealership that I leased it from because I have had nothing but problems with these people from the last car i bought from them.

Can someone please help me!
 

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Steering issues

We bought our new 2012 Focus last Saturday and on the way home from the dealership I thought the car must be reacting to the ruts in the interstate, but after driving it more it is zig zagging and all over the place with the steering.. Can't seem to keep it straight and have to use both hands to steer. Seems EXTREMELY unsafe and I am pretty unhappy with it. Sadly,, I love this car and I don't want something to be wrong with it already.
After reading all the posts about the issue, I will be calling the dealership tomorrow with the facts I have now.
thanks everyone. [wiggle]
 

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I have had my 2012 Ford focus for a little over a month and I am starting to hear what i can only describe as a rubbing/grinding noise pretty much any time i turn my car, in either direction...
... thought the car must be reacting to the ruts in the interstate, but after driving it more it is zig zagging and all over the place with the steering.. Can't seem to keep it straight and have to use both hands to steer...
Hi sarahensley & Akadia;

Let's steer these issues to the attention of the Customer Service Manager. [:)] Send me a PM with the VIN, current mileage, personal and dealer contact and I'll begin the escalation process.

Thanks,

Noemi
 

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I purchased my new Focus two weeks ago, noticed on drive home down interstate it would not hold a straight line. Thought I needed to get used to it, I checked out this forum and found I am not the only one. Took to dealer Thursday with info in hand, they called me and said tech and service manager found no problem. They gave me another Focus to drive while mine was there. It drives perfect! I had them drive it with me and then mine again, they still insist nothing is wrong. The say mine has to be ok because it was built after the cut off date (window tag said 12/12/11) for the TSB letters. I need help, nobody in the family wants to drive the car because of this.
 

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Noemi,

Did you get the PM I sent you on Saturday? I am waiting to hear from anyone from Ford that will take my information and move my concern up the line. I would really like to be able to enjoy everything about my new Focus.

Thanks
 
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