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[boxface][sing]One other point I wanna make to all............ the squeeky wheel gets the greese ... always remember that.... you don't ask... you don't get[gunfire] and dont start talking unless you have all the facts.. when this first started and the dealership said there was no problem that Ford knew about I printed off 15 pages of this forum and made the sevice manager read it................. ( AGAIN PEOPLE HELPING PEOPLE ) IS WHAT MAKES THE WORLD GO ROUND......... And yes we still do love our Fords[drinking]
 

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Thanks also for explaining that you cannot expedite the parts(nuts). Since there is nothing you can do for us on getting the parts (we only need the nuts) I see no reason to give you our address.
Hi texas75218,

As I said in my PM, I cannot guarantee the part will be expedited, as you still haven't provided your vehicle information. I've offered to do everything I can, and you made it clear you would rather not give that information, so it is out of my hands. I do want to help, so when you are ready, I'm here.

~Natasha
 

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Hi texas75218,

As I said in my PM, I cannot guarantee the part will be expedited, as you still haven't provided your vehicle information. I've offered to do everything I can, and you made it clear you would rather not give that information, so it is out of my hands. I do want to help, so when you are ready, I'm here.

~Natasha
If you cannot help with getting the part then I have no use for you and I would rather not have our car flagged in your database.
 

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Customer service

Hi texas75218,

As I said in my PM, I cannot guarantee the part will be expedited, as you still haven't provided your vehicle information. I've offered to do everything I can, and you made it clear you would rather not give that information, so it is out of my hands. I do want to help, so when you are ready, I'm here.

~Natasha
Here is how this should have gone.
Ford Customer Service : We again apologize for the inconvenience that you are experiencing. If you give me the information I am requesting we will provide a rental car until your BRAND NEW FORD FOCUS is repaired. ( It is the least we can do as for other customers we are giving them free maintenance for 5 years). We understand that Texas has a lemon law but since we do not acknowlege that there is an issue we will not take the car back.
 

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[nono] Dude take a chill pill ... We all know you are upset so was I .... let Natasha help you . plus I dont understand .... do you mean your dealership did not give you a courtesy car while yours is down? they gave my daughter a 2010 ford Fusion till her's was fixed.... all part of making things right... to tell you the truth she did not want to give up the Fusion whe her car was fixed.
 

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Your Right

[nono] Dude take a chill pill ... We all know you are upset so was I .... let Natasha help you . plus I dont understand .... do you mean your dealership did not give you a courtesy car while yours is down? they gave my daughter a 2010 ford Fusion till her's was fixed.... all part of making things right... to tell you the truth she did not want to give up the Fusion whe her car was fixed.
You are correct, no courtesy car and I have not heard anything from Natasha saying that she could or would help me. Not once. It as if they were like the IT support from India goes. They read from a script and outside of that they really cannot help. Good customer service would be . ( I can help) which is not happening here. I get maybe I can help.

You are correct about the chill pill. But I wonder if this was happening to you and your families lives were in danger if you would still say that.
 

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I did read that Natasha wants to help you Just give her a private msg with you vin... dealership and name... she is the only one that see's it... then she can and will help you. and I do feel your pain on that your family was endangered when driving it....... do you think My daughter was not endangered also when she drove it...... the steering totaly locked up on her. that is why I took the reins and handled this all for her...... thats what DAD's do... tell them you want a car...
 

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You are correct, no courtesy car and I have not heard anything from Natasha saying that she could or would help me.
I have said many times I would help, but I am still waiting on your VIN and/or address so I can escalate your issue.

I did read that Natasha wants to help you Just give her a private msg with you vin... dealership and name... she is the only one that see's it... then she can and will help you.
Thanks for vouching for me. Much appreciated! [:)]

~Natasha
 

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I did read that Natasha wants to help you Just give her a private msg with you vin... dealership and name... she is the only one that see's it... then she can and will help you. and I do feel your pain on that your family was endangered when driving it....... do you think My daughter was not endangered also when she drove it...... the steering totaly locked up on her. that is why I took the reins and handled this all for her...... thats what DAD's do... tell them you want a car...
Actually she said "As I said in my PM, I cannot guarantee the part will be expedited" No loaner, no rental. She just as good as said there is nothing they can do to help but knowing that they still want the information. WHY?
Logically, if they can not help then why do the want the info? All this for some nuts or the lack of? "For want of a Nail" proverb

If we cannot get the part expedited then I have no use for them and there is no way in heck that I will allow them to tag my vehicle in their database. Good luck trying to sell the car once that happens.
 

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Ok, I'll bite agin. Just how can you help? What can you do? What is the process?
The process begins when the VIN is sent over. I escalate the case to the Customer Service Manager for your area, and we review all resources to see if the part can be expedited to your dealer.

~Natasha
 

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Has anyone experienced this in a car that was built after the 8/1/11 TSB date? I have been driving another Focus that was built 10/11 and it seems to be experiencing the steering problem as discussed here.

Sometimes it is fine, and then I will be driving down a straight highway and it seems like I am constantly adjusting the steering wheel, and it has a "lump" at the center that you have to push through when you are doing small corrections on at highway speeds. It is very exhausting.

When I drive my original car, which was built last April (which didn't have the steering issue) I do not notice this. I drive the same sections of highway 5 days a week for 80 miles every day with both cars and there is something different with the newer car.
 

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The process begins when the VIN is sent over. I escalate the case to the Customer Service Manager for your area, and we review all resources to see if the part can be expedited to your dealer.

~Natasha
Yes, if you send Natasha your VIN she will help you, but it has to be a VIN from a 2012 Focus in your name with the attempted repairs you've described. We work closely with Ford Corporate reps and some dealers on this site. The dealers will jump through the hoops when contacted by a Corporate customer service rep if the dealer has been lax in dealing with the customer. It's like a check and balance, and we're glad to have Natasha on this site regularly helping out our members whom she can help. I can refer you to several posts made by other users of this site where Natasha has helped them successfully to get bad dealers to treat customers correctly.
 

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It appears that some folks, in addition to yourself, have felt the indicated on-centre steering flaw that was attributed to (only) the early cars. I don't think Ford has gotten to the bottom of the problem yet.

In a general sense, it seems to me that EPAS cars, be they steering column mounted electric assist, or rack mounted (like the Focus, I believe) still are a 'wee bit suspect, in terms of what will happen over the life of the vehicle. Will you be up for a $3000 steering column or $3000 steering rack replacement? I don't know what the price is -- but it certainly has hit some folks, here in Canada, with that kind of circumstance...

I dunno; I have not had much problem with the normal hydraulic PAS systems, rack and pinion. Mazda, in their "3" uses an electric motor to drive their hydraulic steering assist system. Is that a better bet, viz reliability????
 

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Has anyone experienced this in a car that was built after the 8/1/11 TSB date? I have been driving another Focus that was built 10/11 and it seems to be experiencing the steering problem as discussed here.
csvt2060 - PM me your info on the new Focus you're driving so I can help.

Yes, if you send Natasha your VIN she will help you, but it has to be a VIN from a 2012 Focus in your name with the attempted repairs you've described. We work closely with Ford Corporate reps and some dealers on this site. The dealers will jump through the hoops when contacted by a Corporate customer service rep if the dealer has been lax in dealing with the customer. It's like a check and balance, and we're glad to have Natasha on this site regularly helping out our members whom she can help. I can refer you to several posts made by other users of this site where Natasha has helped them successfully to get bad dealers to treat customers correctly.
[thumb] Thank you, thank you!

It appears that some folks, in addition to yourself, have felt the indicated on-centre steering flaw that was attributed to (only) the early cars. I don't think Ford has gotten to the bottom of the problem yet.
While the symptoms may sound the same, there may be different causes, so varying solutions are possible. If you have any questions with yours, let me know. [:)]

~Natasha
 

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It appears that some folks, in addition to yourself, have felt the indicated on-centre steering flaw that was attributed to (only) the early cars. I don't think Ford has gotten to the bottom of the problem yet.

In a general sense, it seems to me that EPAS cars, be they steering column mounted electric assist, or rack mounted (like the Focus, I believe) still are a 'wee bit suspect, in terms of what will happen over the life of the vehicle. Will you be up for a $3000 steering column or $3000 steering rack replacement? I don't know what the price is -- but it certainly has hit some folks, here in Canada, with that kind of circumstance...

I dunno; I have not had much problem with the normal hydraulic PAS systems, rack and pinion. Mazda, in their "3" uses an electric motor to drive their hydraulic steering assist system. Is that a better bet, viz reliability????
Hydraulic power steering has it's own issues..... people are just used to it so it's not much of a heartbreak.

I don't know the skinny on this TSB but keep in mind the electronic power steering system has a feature that is intended to lessen the effort required by the driver to compensate for road crown. The system will, by way of your restraint control module accelerometers, determine when the vehicle is traveling in a straight line. If it sees that the wheel must continuously be held a few degrees of center to maintain this straight path, the module will accomodate by electrically providing a "center feel" to the wheel when it's tilted. In other words, the electronic steering will hold the wheel off center to keep the vehicle traveling in a straight line. Because this is something never before done in a conventional hydraulic assist steering system, some people complain about it and incorrectly assume there is a malfunction.
 
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