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FINALLY!! My car is fixed. After havig the service manager ride with me (30 miles one way down the freeway and back) so that we both knew exactly what I was trying to describe about the car's steering; definitely was a problem and needed fixing. It took 3 weeks to get the part (a new rack for the steering), which was no fault of the dealer for the delay. Now my new Ford Focus drives like a dream, as every new car should.
 

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FINALLY!! My car is fixed. After havig the service manager ride with me (30 miles one way down the freeway and back) so that we both knew exactly what I was trying to describe about the car's steering; definitely was a problem and needed fixing. It took 3 weeks to get the part (a new rack for the steering), which was no fault of the dealer for the delay. Now my new Ford Focus drives like a dream, as every new car should.
Good to hear.
 

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FINALLY!! My car is fixed. After havig the service manager ride with me (30 miles one way down the freeway and back) so that we both knew exactly what I was trying to describe about the car's steering; definitely was a problem and needed fixing. It took 3 weeks to get the part (a new rack for the steering), which was no fault of the dealer for the delay. Now my new Ford Focus drives like a dream, as every new car should.
Hi MN 2012 Ford Focus,

That's wonderful! I'm so happy it is driving nice and smooth. [:)] Enjoy your Focus!

~Natasha
 

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So... I'm not crazy afterall! I just bought a 2012 Ford Focus Hatchback SE a few weeks ago. After a few days of driving it, and especially after taking on the highway for a while, I noticed I had to literally wrestle the vehicle to stay straight. The steering wheel would stiffen when getting up to speeds of around 65 MPH. I found myself fighting the wheel to stay straight. Forget about driving with one hand. I just took the car on a 650 mile road trip this past week and my hands are literally sore from fighting the steering the whole time.

So i took my car to the dealership a few days before my trip and explained the problem. I took the tech for a ride to which he responded, "It feels a bit stiff but thats the way this car supposed to handle because of the electronic steering!". In any case, we got back to the dealship and he pulled up some documents to verify that the 2012 Focus has the 'electronic' steering and this was indeed what i was experiencing and that i just "You probably have to just get used to it!".

I'm glad I found this forum and regained a bit of my sanity.. Now hopefully my car will be fixed without any hassle.. I'll PM Natasha with the info needed.. Thanks guys!

-j
 

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I'm glad I found this forum and regained a bit of my sanity.. Now hopefully my car will be fixed without any hassle.. I'll PM Natasha with the info needed.. Thanks guys!
Hi jmczaja,

Welcome to the forum! Check your inbox! [:)]

~Natasha
 

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All I want more is a Focus travel mug with the disappearing start button graphic that they were giving away earlier this year.
That is completely off topic for this thread which is about people who are experiencing problems with EAS. Please re-read the Forum Rules, and PM me if you have any problems. Thanks for your additions to the Focus community, and nice car!

I will delete both these messages within a few minutes after I'm sure you've seen what's written. Check www.fordaccessories.com for your coffee cup, or PM Natasha for a question like this.

actually it's accessories.ford.com, but I didn't find the cup there after searching the site for it. There are 42 accessories for the 2012 Focus though.
 

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I bought a 2012 Ford Focus Hatchback in Minnesota in June. The test drive was great (only 3 to 4 miles). When driving the car home (which is about 60 miles from the dealer), after 25 miles or so, the steering seemed to stiffen up and I found myself kind of zig-zaging within the lane (new cement freeway less than one year old). Thought maybe I was not used to the new car, or maybe it was the road? Since then, I payed close attention to the steering. I don't know what causes the steering to stiffen and free up at times. For now it seems to happen only at crusing speed (60-65) after some distance...and the distance seems to vary. So I decided after several hundred miles it wasn't the road or my ability to drive, it was the steering in the car that was the problem. I brought the car back to the dealer to be fixed and they said it drove fine. I asked them how far they drove it, and they said less than 10 miles. I asked them if they would drive it 20 to 30 miles on the freeway. They did, and found the car to be doing what I said it was doing with the steering getting stiff and then free. But they said nothing could be done about it. I am wondering how the car is going to act on ice this winter driving down the freeway. Anyone else hear about, or having this steering problem?
I had the same problem, they replaced 3 bolts and problem was solved. I didn't think that would fix it but it did.
 

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Here's a follow up to document my experiences.. After posting in this forum, a representative was extremely quick to personally phone me and get the ball rolling. I'm very thankful for that, good job!

So I had my 2nd appointment to bring the car back this morning. Brought it in and explained the problem again. Unfortunately, we weren't able to take it out for ride as it was raining and the tech didnt want to take it out for any length of time. The one thing that set me off a bit was when i explained that other people are having this problem and the service guy got a bit condescending and said that he never heard of the problem and that he would be the first to know if there was such a problem. Point taken, perhaps he never did hear of this problem but c'mon, he'd be the first to know? I guess the problem is all in my head? Hahaha.. Nice!
 

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Here's a follow up to document my experiences.. After posting in this forum, a representative was extremely quick to personally phone me and get the ball rolling. I'm very thankful for that, good job!
Hi jmczaja,

Thanks for the update! I'm bummed the rain didn't cooperate long enough for them to test drive. The sales rep should have eased your concerns, and I am sorry that was not the case. Please keep me posted on the latest information. Try and stay dry up there!

~Natasha
 

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... The one thing that set me off a bit was when i explained that other people are having this problem and the service guy got a bit condescending and said that he never heard of the problem and that he would be the first to know if there was such a problem. Point taken, perhaps he never did hear of this problem but c'mon, he'd be the first to know? I guess the problem is all in my head? Hahaha.. Nice!
Two items:

1) ensure that you are talking to the Service Foreman. Not the Service Manager, and not the Service Writer. The Writer takes your service order. He or she is not necessarily all that super technically skilled. The Service Manager may only be an individual who is rising through mgt ranks. By comparison, the lead technician, or the Service Foreman, is often both a person who is on the tools, part-time, and also a person who may go on test drives.

2) be confident, that this problem is not necessarily wide-spread -- but it is a problem, none-the-less. Go to Parts. Confirm with them that a NEW PART NUMBER has been issued, for the steering rack, reflecting components that now undergo heightened QC checking, for whatever parameter that was found to be suspect on the offending units. Why a new part number? That should serve as corroborating evidence that there was / is a problem! I think the steering position sensor, somehow is inaccurately placed on the offending units. The EPAS system ends up fighting the driver. That's why it feels notchy.

It appears only to happen, at or above certain speeds (usually at expressway speeds). Also, it appears to happen after a certain period of time -- not necessarily right away.

I hope this helps.

Note that when owners of 2009 thru 2011 Toyota Corollas (with EPAS) also complained, it was a relatively small contingent who had the problem. Even some of the owners, active on forums, dissed those who brought up this problem. Do not be demoralized re this treatment! You are not imagining this issue -- it is just not that wide-spread.

If you must, bring some of the forum discussion, hardcopy, with you, particularly text that really describes the issue well.

Ford should be issuing a TSB on this issue!!!!
 

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Thanks for the support guys.. Brought the car in today and dealt with the service manager. I explained the problem again and even had him take a look at this forum! After looking up part numbers and all that kind of stuff he mentioned that it looked like 'something was brewing' and that it appears that a TSB might be on the horizon? I wish issues like this would be communicated to the dealerships sooner. Without even taking the car out for a ride he ordered the rack. It appears that it is on backorder but should arrive in about a week. I'll post my results once the work has been done. Again, I appreciate all the help from this forum..

-jay
 

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It appears only to happen, at or above certain speeds (usually at expressway speeds). Also, it appears to happen after a certain period of time -- not necessarily right away.
Thanks for the support guys.. Brought the car in today and dealt with the service manager. I'll post my results once the work has been done. Again, I appreciate all the help from this forum..
Hi Jay,

Terrific, thanks for the update! Eurofordfan had a good idea to bring this forum to their attention, and I am glad they are working to resolve it for you!

~Natasha
 

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I'm having the same issue. Is there a service bulletin number for this yet. Really scary, because it happens at highway cruising speed. I see it happening when the freeway bends and you have to make small turns. It gives me the same sensation as if the car was hydro planing.
 

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elwood125 posted this on 09-19-2011, 11:56 AM.

The TSB # was not listed, but the part # needed are.

TSB is out for the steering gear concern.

--------------------------------------------------------------------------------

TSB
11-9-8 STEERING WANDER - BUILT ON OR BEFORE 8/1/2011

Publication Date: September 17, 2011

FORD: 2012 Focus


ISSUE:
Some 2012 Focus vehicles built on or before 8/1/2011 may exhibit a steering wander at highway speeds over 72 Km/h (45 MPH). Customers may indicate they have to frequently adjust the steering wheel slightly to maintain the direction of travel.

ACTION:
Follow the Service Procedure steps to correct the condition.

SERVICE PROCEDURE

Replace the Steering Gear. Refer to Workshop Manual, Section 211-00.

NOTE: FOLLOW THE RECOMMENDED TORQUE SEQUENCE AND TORQUE SPECIFICATION. IMPROPER TORQUE SEQUENCE MAY RESULT IN THE STEERING CONCERN REOCCURRING.



PART NUMBER PART NAME
W714807-S900 Bolt (3 Req)
BV6Z-3504-CE Steering Gear - With 18" Wheels
BV6Z-3504-DE Steering Gear - Without 18" Wheels
CV6Z-00812-A Sub Frame Bolt (2 Req)
W715491-S442 Control Arm Bolt (2 Req)
W520415-S442 Control Arm Nut (2 Req)
W520203-S442 Tie Rod Nut (2 Req)
W520113-S442 Stabilizer Bar Nut (2 Req)



WARRANTY STATUS:
Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
IMPORTANT: Warranty coverage limits/policies are not altered by a TSB. Warranty coverage limits are determined by the identified causal part.
 

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Steering Issues

Just to add to the fury. Just over two weeks old, 500 miles, constant rubbing in the steering started, standstill and all speeds. Turn the wheel, rubbbbbbbbbbb. Dealer had it 3 days and tells me that an unspecified part is special ordered and should be here by November, lol. Needless to say they are tinting my car for free Saturday, smell a recall coming. Just have to find a way to tune out the rubbbbbbbbbbb for a couple months, lol. Absolutely love the car otherwise. The noise is rather loud however. If I were Ford, I would want this fixed before November as it is very audible outside the car. Kinda sours your taste on it being a new car.......
 

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Steering problem

We took delivery of a 2012 Ford Focus yesterday. Today on the freeway we noticed the steering wanting to zig zag( as mentioned) It makes you have to correct steering by zig zaging in the lane and does not allow for slight steering corrections. THIS IS GOING TO GET PEOPLE HURT OR KILLED.
 

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We took delivery of a 2012 Ford Focus yesterday. Today on the freeway we noticed the steering wanting to zig zag( as mentioned) It makes you have to correct steering by zig zaging in the lane and does not allow for slight steering corrections. THIS IS GOING TO GET PEOPLE HURT OR KILLED.
FORD customer service says no know issue. Said we would have to pay for repairing a non acknowleged issue. Called dealership and they are not aware of any issue with the 2012 focus. We have had the car less than 24 hours. Going to see if dealership will take car back before we get KILLED on the freeway trying to keep it in the lane.
 

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I'm happy to report my problems were fixed by replacing the entire steering rack assembly! My car now steers as it should and no more zig zagging on the highway/sore hands. Thanks for everyones help in this thread..

Texax75218, don't let them BS you! There IS a problem and it's a DANGEROUS problem. Just because they won't acknowledge it doesnt mean a problem doesn't exist and FWIW they DO know there's a problem. The dealership tried to pull the same crap with me and told me that's how the car supposed to steer and that i just needed to get used to it! Call customer care and get a case #. I'm sure a rep from Ford will see your post in this thread and help you out as well. Good luck.. I'm sure you'll get everything straightened out..

-j
 
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