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Trading it in would be a mistake. You'd lose at least $5,000, probably more. Better bet is to talk to Ford, or perhaps the Customer Service Rep. that monitors this site for Ford, Natasha. She seems to be responding to a lot of these threads with offers of help (she hasn't responded to mine yet, but I have faith). Yeah, I am a little disappointed with quality at this moment.
 

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Yeah, I was talking out of emotion and the anticipation of desperation. However my dealership got the OK from Dearborn today to replace the entire steering rack... but it's backordered. They're not sure when it will be in, but I can have my car back until then. However, I told them to hang on to it because they're also looking into the strange creaking noise when going over small bumps. I should be able to get it back tomorrow.

Funny thing is my perception isn't too marred, since the car feels rock-solid... at least as solid as the Fusion I just traded. Plus the dealership is being really helpful, and they're all nice, which goes WAY farther than most give it credit.

So, we'll see what happens when the steering rack is replaced. If it's not tip-top at that point then I'll just drive the crappy PT Cruiser (our other car) into the ground and get a nice trade on the Focus as soon as it makes financial sense... though if it comes to that I'll likely go back to Hyundai. That little 2003 Elantra GT was what I was hoping to get out of this Focus.
 

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MN 2012 Ford Focus, see this thread http://www.focusfanatics.com/forum/showthread.php?t=261200&page=5&highlight=steering. It’s a defect in the TRW steering rack as noted by fanddp. The problem goes far beyond speed sensitive steering and those not having the problem have difficulty understanding what we are experiencing. I have returned my Focus while they sort it out. Dealer tells me Ford sent a list of parts to be replaced. SEHATCH
SEHATCH's comment, specifically, that those individuals that are not experiencing this issue (and I say the majority of 2012 Focus owner) should not discount this issue. It affects a certain, likely small, % of the vehicle population -- and I am sure it is a real issue. A number of vehicles with EPAS do have these issues!
 

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steering

I bought a 2012 focus in june, had noticed "stiffness" of the sterring, took it on vacation at higher speeds 60-70 mph and it was just alot of work to drive due to the swerving and stiffness of the wheel, felt like driving some kind of go cart. steering fault light came on 170 miles from home and spent anhour at a ford dealer "resetting" the system the problem continued and when we got back from vacation it went back to the dealer for a "fix" that the dealer says Ford sent them. The problem seems worse now and at lower speeds we can notice the swerving actio. This week the dealership called and stated that they are waiting on parts from Ford Engineering to replace "steering gears." I have let Ford know that the vehicle does not seem safe at times d/t the swerving, it almost feels like you are driving behind a semi truck and the turbulence but when you go to correct the drift the car then overcorrects and swerves. I hope this fixes the problem as overall I ike the car but feel hat the steering problem could cause a serious accident. Feedback?
 

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I'm sure that Ford knows about the issue. I am told that a Technical Service Bulletin (TSB) is being prepared, and will be issued to dealerships, so that all of the Techs and dealer service writers know about it. This issue likely affects a small % of Focus' -- but rest assured, it is a real issue, and it has to be repaired. The repair calls for a changeout to a new power steering rack and pinion assembly. Apparently it takes about 2 hours of shop time plus a subsequent front end alignment to repair the car.

It appears that the "steering gears" parts back-order is just what is required.

Good luck -- and please post, on whether the steering rack changeout fixes the issue (I'm pretty sure it will!).
 

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Hi everyone!

I know it must be aggravating to wait for the parts to come in on your repair. Please PM me with your VIN, contact information, mileage, & servicing dealer name/state and I will assist. I'm sorry if I've overlooked anyone's post, but I'm here to help if you need it! [:)]

~Natasha
 

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FWIW, hydraulic power steering has been speed sensitive since the 80's. The used to make a big deal in the marketing literature but it has become standard fair on any car with power steering it's just not mentioned any more.
 

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Natasha, re the steering stiffness issue, requiring a change-out of the power steering rack to rectify -- is a TSB now available; and also, do you have any word on whether the issue has been rectified with new production Focus'?
 

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my 2012 does the same thing, ;uckily our dealer is taking our word for it sine it didn't do anything that they noticed on their test drive, it had a fault light that came on whiole out of state on vacation and we had to drive to a ford dealer and sit whil they 'reset' the system. The problem continued and sseemed to mke the car unsafe at higher speeds, we took it back to the dealer and they worked on it and itwas les stiff but still with the serving action at higher speeds, it is back in the shop today and the service manager had spent alot of time on the phone with ford engineering and they are putting in new "steering gears" and i hope that solves the problem. I told the dealer it is difficult to describe but is much like driving a go cart or being stuck in the turbulence behind a big truck when it acts up
 

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Natasha, re the steering stiffness issue, requiring a change-out of the power steering rack to rectify -- is a TSB now available; and also, do you have any word on whether the issue has been rectified with new production Focus'?
Hi Eurofordfan,

I am unable to speculate on any potential adjustments our engineers may be working on, but if any information is released, I will let you know.

... it is back in the shop today and the service manager had spent alot of time on the phone with ford engineering and they are putting in new "steering gears"...
Hi teresah,

I'm pleased that your dealer is taking a proactive approach to resolving your concerns. Please keep me updated on the status of the repair. I'm confident they will be able to get you back into your Focus soon. Please let me know if I can be of any help.

~Natasha
 

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steering 2012

Got my car back from the dealer yesterday and am taking it out of town tomorrow, so will see if it is fixed, they replaced the "steering gears." hope it is OK now cause other than the steering problem i love the car! teresa
 

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Mn 2012 ford focus guy and Terasah are not wrong about the steering on the 2012 ford focus. My daughter bought one here in Manitowoc Wi. Their discriptions of the steering probblem is spot on.... brought it back to the dealer 2 weeks later with what I would call it an OVERSTEER problem. If you have ever driven a go cart and turned the steering wheel just a little to correct and nothing happens so you turn just a faction more and it shoots you 10 extra feet one way or the other that is what it does. Now she took it for a get away weekend to the great up noth and a light came on in the dash that looks like an EYE she drove it in to the local dealer where she was... It was 4:40 pm with 5 guys standing around waiting to go home and none of them would help her or even take a peak at what was going on./... so she drove to her destonation and the light in the dash went from yellow to red and the steering locked up . Now it needs to be towed and I am pissed for her cuz a ford dealership would not help her because everyone there had to go home right away..... Monday morning I am calling a 800 number for customer service at Ford motor company and tell them what kind of people work in their ford dealerships.
 

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Ok Fordcustomerservice ..... let me ask you this if you read my last thread I will tell you that the car got towed back to the dealership that would not help her because it was time for them to go home........ she is going there tomorrow I'm speculating when I say this...... when the sevice department tells her that ... ( I'm thinking what they will say ) that they cleared her computer and she can drive it home. my question for you is..... If you have a daughter and the steering locks up would you want her driving it back 95 miles to the dealership she bought it from..... Im thinking that whatever happens I think that our dealership should go get it on a flat bed truck and bring it back ... I dont want my daughter getting hurt because of this................. do you agree?[?|]
 

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Hello yamahacreeker,

I know you are upset, and only want your daughter to be safe. I am sorry for her negative experience at the dealer. Please PM me with your VIN, contact information, mileage, & servicing dealer name/state and I will assist with your concerns.

~Natasha
 

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Hi davedcc2012,

I responded to your other thread, but I wanted to make sure you saw it. [:)] Please PM me with your VIN, contact information, mileage, & servicing dealer name/state so I can assist with your concerns.

~Natasha
 

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Hi Dave,

Thanks for the information. I suggest editing the post to remove your personal info, as this is a public forum. [:)] I will respond though private message.

~Natasha
 
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