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Frustrating that FORD will not help

No resolution whatsoever. Ford is oblivious to its most dangerous problems. Paid $1700 to have them put the same POS part back in my car. NOT AWESOME.
 

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Hi boudreaux,

When was your most recent dealer visit? If you decide to have this repair completed at a Ford Dealer, please send me a private message with your VIN, best daytime phone number, full name, and dealer info. I'll be happy to check out some options.

Meagan
Just to update folks I ended up having to get Ford replace the the whole thing. It was about $1900 total. Ford didn't seem to care about it. Said "It's out of warranty at 46k miles" end of story.

It's obviously a bad design, who makes something that you have to replace the entire system on instead of just fixing the one bad thing (which I think is just a position sensor issue on the power steering anyhow).

So in summary, if you think the Ford Service contact on here is of any help, it's just delaying your issue and wasting more of your time to make you even more angry with Ford.

They were of no help to me. They wouldn't even return my calls. I just dealt directly with the dealer. I got a follow up call from national Ford service after the fact asking if my problem had been handled...

I'm a 3 Ford vehicle owner (and a Ford tractor) and they couldn't have cared any less. I called the national rep twice leaving voicemail and they never followed up.
 

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Ford needs to wake up

No resolution whatsoever. Ford is oblivious to its most dangerous problems. Paid $1700 to have them put the same POS part back in my car. NOT AWESOME.
Geez, that's terrible. This is a problem that could people's health and lives at risk. It makes you wonder what it's going to take to wake them up. I tried really hard to like this car, and there is a lot to like about it. But I'm done dealing with all these issues. It's not worth worrying about safety.

Just to update folks I ended up having to get Ford replace the the whole thing. It was about $1900 total. Ford didn't seem to care about it. Said "It's out of warranty at 46k miles" end of story.

It's obviously a bad design, who makes something that you have to replace the entire system on instead of just fixing the one bad thing (which I think is just a position sensor issue on the power steering anyhow).

So in summary, if you think the Ford Service contact on here is of any help, it's just delaying your issue and wasting more of your time to make you even more angry with Ford.

They were of no help to me. They wouldn't even return my calls. I just dealt directly with the dealer. I got a follow up call from national Ford service after the fact asking if my problem had been handled...

I'm a 3 Ford vehicle owner (and a Ford tractor) and they couldn't have cared any less. I called the national rep twice leaving voicemail and they never followed up.
Really? At 46k, and they wouldn't do anything? Ridiculous. I bought my 2012 1.5 years ago Used. I had all the issues with the TCM that everyone's had. Had that repaired, and now this. Like I said above, I wanted to support Ford and like this car, but I'm getting out. Don't want to deal with these issues anymore. Between the three of us on this page alone, we've got a 2012, 2013, and 2014 all with the same issues. Ford obviously can't or doesn't care to fix the problem.
 

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I had the same issue, warning steering assist failure. Pull the car over, turn the car off open the door to make sure that it completely turned off. It worked about 15 times over the years, and I work 6 days a week, so I did not have time to deal with the dealership . The power steering finally went out completely. I take it to ford, they told me there was nothing they could do because my extended warranty ran out at 100,000 miles. I had just gotten to 130,000 miles and had been fighting the car the whole time. So, they called me said it would be $1600 for just the part and that there was only one available in the us, so it would take some time to get the part in. I was not offered a rental, because none were available. Thanks to all my friends, I was able to get a ride to work and then back to the dealership. When the service manager called, and asked me what to do with my car, I told him to put it in the parking lot and that I would pick it up later. I was told that it was hard to steer the car, my only reply was that I'll pick it up later. I found the unable part online for $100 and installed it myself on the ground in my garage on a 100 degree day. It took me 9 hours because I'm not a Ford mechanic, but it is working better than day I purchased the car, I can turn it with my pinkie finger while stoped. I am so disappointed by Ford, shame on you. Your sales guys even tried to sell me another one while I was there, said I could trade it in on an new one. I just left.
I'm also out of NC. I see you've got a Mazda 3. Was my first choice, when I was car shopping a year and a half ago but I thought I got a better value out of my Focus. Boy, was I wrong. I imagine you've had less issues with your Mazda?
 

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Geez, that's terrible. This is a problem that could people's health and lives at risk. It makes you wonder what it's going to take to wake them up. I tried really hard to like this car, and there is a lot to like about it. But I'm done dealing with all these issues. It's not worth worrying about safety.
The only solution is to remove power steering from all cars. They ALL can fail if equipped with any version so if it's that much of a concern you need to find a car without it or one that can be converted to operate without power assist. Conversions won't be easy to park as they weren't designed for such use from the start, but you'll never be surprised by P/S loss.

The fancy electronic systems are now becoming common for fuel savings and the addition of extra features, one of the first steps to self driving cars.

Safety wise they can also have an advantage in NOT giving up if the engine quits, so there's a partial balance there of advantage/disadvantage.

The largest complaint is actually the expense, now that they've been out a while you now have the same option as older systems of sourcing aftermarket parts/rebuilt parts instead of paying Dealer cost for OEM new. Still more expensive than the cheapest older versions, more included in the same part now (no separate pump/reservoir/lines etc. for possible repair).

I prefer the older mechanical/hydraulic systems by habit, not liking many electronic aids. Still know it's one tossed serpentine belt or an engine stall away from no power steering at all, even if nothing more serious gives up.

Potential longevity of the new system is an unknown, noticed one posting today with his first mechanical problem (not steering) at 162,000 miles.
 

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The only solution is to remove power steering from all cars. They ALL can fail if equipped with any version so if it's that much of a concern you need to find a car without it or one that can be converted to operate without power assist. Conversions won't be easy to park as they weren't designed for such use from the start, but you'll never be surprised by P/S loss.

The fancy electronic systems are now becoming common for fuel savings and the addition of extra features, one of the first steps to self driving cars.

Safety wise they can also have an advantage in NOT giving up if the engine quits, so there's a partial balance there of advantage/disadvantage.

The largest complaint is actually the expense, now that they've been out a while you now have the same option as older systems of sourcing aftermarket parts/rebuilt parts instead of paying Dealer cost for OEM new. Still more expensive than the cheapest older versions, more included in the same part now (no separate pump/reservoir/lines etc. for possible repair).

I prefer the older mechanical/hydraulic systems by habit, not liking many electronic aids. Still know it's one tossed serpentine belt or an engine stall away from no power steering at all, even if nothing more serious gives up.

Potential longevity of the new system is an unknown, noticed one posting today with his first mechanical problem (not steering) at 162,000 miles.
The cost is definitely the major thing, and as evidenced by this thread, the longevity of the power steering module on the MK 3 is a huge question mark. I agree that the biggest complaint, like you said, is cost. But also there's the lack of warning by Ford that this is an issue to be aware of and to look out for. Not that I expect most any company out there to own up to a mistake.

Any and every product can fail, I have no misgivings about that. But combined with the other problems that have popped up, and the number of complaints put forth by others, it's hard for me to have faith in this car.

My steering module went out on a 2012 that's at 68,000. I was told by Ford that the new one is guaranteed for two years. Planning on getting rid of this car within that timeframe.

That being said, I have a coworker, who's only had the TCM fix. That's been about the extent of his problems. He's got a '12 also with many more miles on it.
 

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Just experienced problems with my 2012 Ti automatic with 215 000km.
The wife was driving down a country road around 80km/hr and the steering started to pull to the right, she had to put effort into pulling the wheel back to its orginal position, this happened a total of 3 times over a period of 5 to 10 minutes.
Ive done a visual inspection under the car and everything looks good....this is sounding like the steering rack issue ive been hearing about.


Sent from my SM-G930W8 using Tapatalk
 

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EPS isn't going to go away. However it is a rather new part (first applications were around 2000) design wise.

I would say that systems (from all automakers) are getting better every year. Engineers have a habit of learning things and improving a product over time.

The Focus EPS is actually very similar to the parts in the older CD3 Fusion/Milan/MKZ, the C-Max, the current Escape/MKC, and even the current Taurus, Flex, MKS and Explorer.

Before working at Ford, I was at a supplier and have done steering since 2010 and I can confidently say I have no issue with the safety of any EPS system. I worked on the systems (while at this supplier) in the current Corvette (which I own), the ATS, CTS, and even the current Fusion/MKZ as well as some tangential work on the Dart, Cherokee, and 200.

But that's all just my opinion.
 

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Along with the transmission/clutch issues I'm now also having issues with my steering very suddenly. I have a 2014 Focus with under 30,000 miles...but 1 month out of warranty. My wife drove to the store on Saturday night and mentioned it seemed a little harder to steer than usual. By the time she got home, less than 10 minutes away, she said it sounded like it was grinding.

On Sunday I got in the car to drive around the block and possibly take it to the dealer to be diagnosed. The grinding is like metal to metal, maybe stripping gears...it sounds horrible. Only a block or two from my home I was nearly unable to turn right at all. It's not a failure of the assisted power steering so much as it's binding up and not allowing the wheel to turn. I made a left hand turn and was nearly unable to turn the wheel back to the right. I had to grip and pull down repeatedly to get the wheel reasonably straight again. Each tug would grind, click, pop...whatever until the wheels were where I wanted them. I immediately parked it back at my house.

This occurred with nothing leading up to the failure, no dash lights, nothing to cause concern ahead of time. It went from normal to locked up in less than 20 minutes. I generally don't buy new cars but made it a point to get this one for the safety of my wife and children. Had my wife went to a store further away, on the highway, it would have for sure caused an accident at the very least. It honestly scares the crap out of me thinking that this could have killed my wife, kids and me had it not failed when it did.

Not that Ford cares, but I've only EVER owned Ford vehicles. I actually own 3 Fords now. I know things happen, parts fail, nothing is perfect but this is beyond acceptable. Ford knows of the issues with the transmission and now a potentially life threatening failure and they aren't being up front and dealing with it. That's more unacceptable than the issues to begin with. I assume they aren't going to care this happened now that my warranty just expired, but I'll reach out anyway. UGH
 

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Along with the transmission/clutch issues I'm now also having issues with my steering very suddenly. I have a 2014 Focus with under 30,000 miles...but 1 month out of warranty. My wife drove to the store on Saturday night and mentioned it seemed a little harder to steer than usual. By the time she got home, less than 10 minutes away, she said it sounded like it was grinding.

On Sunday I got in the car to drive around the block and possibly take it to the dealer to be diagnosed. The grinding is like metal to metal, maybe stripping gears...it sounds horrible. Only a block or two from my home I was nearly unable to turn right at all. It's not a failure of the assisted power steering so much as it's binding up and not allowing the wheel to turn. I made a left hand turn and was nearly unable to turn the wheel back to the right. I had to grip and pull down repeatedly to get the wheel reasonably straight again. Each tug would grind, click, pop...whatever until the wheels were where I wanted them. I immediately parked it back at my house.

This occurred with nothing leading up to the failure, no dash lights, nothing to cause concern ahead of time. It went from normal to locked up in less than 20 minutes. I generally don't buy new cars but made it a point to get this one for the safety of my wife and children. Had my wife went to a store further away, on the highway, it would have for sure caused an accident at the very least. It honestly scares the crap out of me thinking that this could have killed my wife, kids and me had it not failed when it did.

Not that Ford cares, but I've only EVER owned Ford vehicles. I actually own 3 Fords now. I know things happen, parts fail, nothing is perfect but this is beyond acceptable. Ford knows of the issues with the transmission and now a potentially life threatening failure and they aren't being up front and dealing with it. That's more unacceptable than the issues to begin with. I assume they aren't going to care this happened now that my warranty just expired, but I'll reach out anyway. UGH
Small update - I didn't realize the roadside coverage is actually for 5 years. So even though my warranty is up I can still use roadside for the tow to the dealership. However if I don't want them to fix it for somewhere between $1500 - $2000 then I'll be responsible for getting it back to my house.

Since I'm not under warranty does anyone know about how much it will cost for the initial diagnostics?
 

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Check your boots, most likely you have one cut which allowed water intrusion. The water intrusion can rust parts and can create a noise similar to grinding.

There is no really good way to detect that with software or a sensor, since it's a mechanical failure. But unfortunately the only solution is a gear replacement as the current one is damaged due to the water.

This is not unique to EPAS systems, but rather happens on all rack an pinion systems.

Also, higher efforts aren't unsafe, and I understand people who aren't used to them think they are but it's only because we are used to driving with hydraulic and electric assist. The system works fine with hand over hand in manual mode. Efforts decrease as speed increases (because the load to steer the vehicle changes as tire friction is reduced). So the effort required to turn the vehicle at parking isn't indicative of the effort to turn it at speed.

Understand if you're not comfortable with driving the car, and I'd get it fixed. But to call it unsafe isn't correct. Just my opinion.
 

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I had the same issue, warning steering assist failure. Pull the car over, turn the car off open the door to make sure that it completely turned off. It worked about 15 times over the years, and I work 6 days a week, so I did not have time to deal with the dealership . The power steering finally went out completely. I take it to ford, they told me there was nothing they could do because my extended warranty ran out at 100,000 miles. I had just gotten to 130,000 miles and had been fighting the car the whole time. So, they called me said it would be $1600 for just the part and that there was only one available in the us, so it would take some time to get the part in. I was not offered a rental, because none were available. Thanks to all my friends, I was able to get a ride to work and then back to the dealership. When the service manager called, and asked me what to do with my car, I told him to put it in the parking lot and that I would pick it up later. I was told that it was hard to steer the car, my only reply was that I'll pick it up later. I found the unable part online for $100 and installed it myself on the ground in my garage on a 100 degree day. It took me 9 hours because I'm not a Ford mechanic, but it is working better than day I purchased the car, I can turn it with my pinkie finger while stoped. I am so disappointed by Ford, shame on you. Your sales guys even tried to sell me another one while I was there, said I could trade it in on an new one. I just left.
What was the 100$ part?
 

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Hopefully that $100 part wasn't a new "power pack" which is what the motor + ECU is called. It looks like its removable from the gear (as it's attached by three bolts), but if you remove it and replace it getting the belt to be the correct tension is nearly impossible. You might get it to work, but you will eventually shred the belt if it is not tensioned correctly.

This is why it's prohibited by service to replace only the power packs, as there is no way to re-tension the belt once the gear has left the supplier facility (in their facility they have a hole, which you can see capped off on the gear) that they use an expensive machine to measure tension on the belt. Once that hole is plugged, it cannot be unplugged (to prevent water intrusion) and therefore you can't re-tension the belt.

Please be cautious in this regard.
 

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60k miles on my 2012 Focus and I've been seeing the power steering fault message. What part # are these folks who fixed it talking about? So far I only have a guess that it's the power steering control module. Not amped to pay $1600+
 

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60k miles on my 2012 Focus and I've been seeing the power steering fault message. What part # are these folks who fixed it talking about? So far I only have a guess that it's the power steering control module. Not amped to pay $1600+
Whatever it was, I wouldn't do it. You need to replace the entire rack, the ECU is NOT separately serviceable.

You might be able to find a part for around $800 but to do it yourself you need to drop the sub frame.
 

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Whatever it was, I wouldn't do it. You need to replace the entire rack, the ECU is NOT separately serviceable.

You might be able to find a part for around $800 but to do it yourself you need to drop the sub frame.
Well that would explain why it's been a pain to locate the part. I guess the plan now is to drive it for a month or two while I put aside some money for the repair. Appreciate the heads up. Now I just need to grumble about this for a week or so.

On a side note:
Mechanic buddy says to report this to the National Highway Traffic Safety Administration
https://www-odi.nhtsa.dot.gov/VehicleComplaint/?

Submitted my complaint. Good luck all.
 

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Check the main junction cable connections--with all these Transmission issues--trans being removed-clutch packs etc--Cable gets stretched & corroded too-- immediately they want to buy & new steering box etc where the cause is from the DCT being worked on--I really think they need to step up the warranty's on these cars because one issue causes another ---the beat goes on!!
 

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Check the main junction cable connections--with all these Transmission issues--trans being removed-clutch packs etc--Cable gets stretched & corroded too-- immediately they want to buy & new steering box etc where the cause is from the DCT being worked on--I really think they need to step up the warranty's on these cars because one issue causes another ---the beat goes on!!
The service manual tells them to do a pinpoint test on the connectors. So they SHOULD be verifying continuity on the cables before swapping the gear. However you are right, some dealers might skip this because it is time consuming.

Always a GREAT idea to check connections before replacing parts.
 
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