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Discussion Starter · #1 ·
I noticed my fuel gauge was showing full when it should have been at a half tank.The dealer discovered an excess vacum in the gas tank which was distorting the plastic tank and causing the fuel gauge to act erratically.The culprit is a bad vacum purge solenoid in the engine compartment.There must be an issue with this part as it is nationally backordered. Hopefully it will be overnighted from Ford stock [driving]to my dealer so I can get my car back.
 

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I noticed my fuel gauge was showing full when it should have been at a half tank.The dealer discovered an excess vacum in the gas tank which was distorting the plastic tank and causing the fuel gauge to act erratically.The culprit is a bad vacum purge solenoid in the engine compartment.There must be an issue with this part as it is nationally backordered. Hopefully it will be overnighted from Ford stock [driving]to my dealer so I can get my car back.
Hi poisoncloud,

I'm glad your dealer was able to accurately diagnose your Focus! Did they say how long the part would take to come in? If it takes more than a few days, PM me with the part number, as well as your VIN, contact information, mileage, & servicing dealer name/state, and I will see if it can be expedited.

~Natasha
 

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Discussion Starter · #4 ·
Ford = pita

Not a happy camper.
My 7 week old $22,000 2012 Focus is sitting at the dealership for yet a few more days because of a part availability issue.There shouldn't be any issues .That's why I bought a new car!
 

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Hi poisoncloud,

I'm sure needing a repair on your new Focus must be discouraging. Please PM the information I requested above (the part number, as well as your VIN, contact information, mileage, & servicing dealer name/state) so I can look into expediting the part. Once your repair has been completed, you can return to driving your Focus confidently.

~Natasha
 

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Not a happy camper.
My 7 week old $22,000 2012 Focus is sitting at the dealership for yet a few more days because of a part availability issue.There shouldn't be any issues .That's why I bought a new car!
Amen brother!! I have had the same problem. Mine has been in twice for the same issue kept a week both times. The damn thing has left me stranded twice. Taking photos of the display is a good idea. Thank God for the Lemon Law!!
I more failure by Ford and VW here I come. Ironically, I bought the ford because there was no VW dealer close and I thought taking to a dealer 70 miles away would be a hassle. Little did I know.
 

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Amen brother!! I have had the same problem. Mine has been in twice for the same issue kept a week both times. The damn thing has left me stranded twice. Taking photos of the display is a good idea. Thank God for the Lemon Law!!
I more failure by Ford and VW here I come. Ironically, I bought the ford because there was no VW dealer close and I thought taking to a dealer 70 miles away would be a hassle. Little did I know.
Hi enigma1083,

It can be disheartening when unexpected issues arise on a new vehicle. Please PM me with your VIN, contact information, mileage, & servicing dealer name/state and I will assist with your concerns.

~Natasha
 

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I have the same exact problem. Several times, my fuel gauge has read 'full' for the entire tank of gas. Had to watch my odometer to make sure I was at a reasonable distance traveled for the tank...
Then just last week, my fuel gauge seemed to be working properly - my tank read around 1/8, the gas light came on, then 1.5 miles down the road I ran out of gas. The 'distance until empty' indicator still said I had 45 miles in the tank while I was sitting on the side of the road with no gas.
Every other car I have ever heard of gives you minimum 40 miles remaining once the gas light comes on - not 1.5 miles. Thats more of a 'holy crap you have no gas left, pull over now or you will run out' light.
What a joke. Fuel gauges have been perfected for years, how can Ford mess up something so simple on a brand new car?
Have you had any luck getting it fixed??
 

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Just talked to the dealer - they are going to replace my entire fuel tank assembly... Strange... They said that it was mis-manufactured and a high spot caused the float to work improperly...
 

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Fuel system bust

You won't believe this, but they had to replace my fuel tank system as well in my 2012 Ford Focus. I got stranded on the road 3 times due to this failure. The first failure came just 6 days after I drove it off the lot! Mine also said I had 45 miles left when it ran out...
 

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My stealer erra dealer has had it 3 times so far. He has changed the sensor or so he says, re calibrated it, and replaced the instrument cluster. These pitiful attempts have failed. I have given them information about repairs that poisoncloud provided me. Called Ford Customer service all as I get is denial that there is any other Focuses out there with this problem. Ford customer service closed out the complaint before they even checked with me to see if it works. Now the dealer wants me to take a 500 mile road trip and perform some tests at a half and a 1/4 tank. I'm thinking 500 miles humm Maybe I could drive to Detroit and relieve myself on Henry Ford's grave!!

YOU CAN HELP OUT FELLOW FOCUS OWNERS BY SUBMITTING A COMPLAINT ON LINE TO NHTSA AT:
https://www-odi.nhtsa.dot.gov/VehicleComplaint/index.xhtml
 

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Same problem in Newfoundland, Canada

I have the same problem with my 2012 Ford Focus. Got the car Dec. 7/2011 and had to bring it back on Dec. 9/2011 with the same fuel gauge issue. They replaced the vacuum purge valve and it seemed to work for 2 days, then it went again. I filled the tank up completely then 1 hour later it showed a notch above empty. And I only drove the car 5km. Going back to the dealer again today and I hope they can fix it or they may be getting this car back.
 

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I have the same problem with my 2012 Ford Focus. Got the car Dec. 7/2011 and had to bring it back on Dec. 9/2011 with the same fuel gauge issue. They replaced the vacuum purge valve and it seemed to work for 2 days, then it went again. I filled the tank up completely then 1 hour later it showed a notch above empty. And I only drove the car 5km. Going back to the dealer again today and I hope they can fix it or they may be getting this car back.
Hi Lardgee47,

To have your vehicle issues addressed, please call Ford UK Customer Relationship Center at 0845.841.1111, as they will be able to discuss your concerns.

Please keep me posted on the results.

Noemi
 

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Me Too!!!

I am having the same issue (plus additional headaches) with my 2012 Focus SE. Started with a check engine light that indicated small leak in the emissions system. Dealer diagnosed as leaking evap caister. Driving home from dealer, discovered that when they pressurized the system it caused some kind of issue that prevented me from adding fuel at anything faster than a trickle. ~2 weeks later my gas gauge started acting crazy. Stayed at full for unreasonable amount of time, etc.. Dealer finally replace the evap canister, was able to add gas, but gas gauge was still wonky. They had my car for a week, replaced the "sending unit" in the fuel tank, and said it was better, but different. They gave me a song & dance about an "anti-slosh" feature that has it reacting a bit differently than what I had been used to. I've had it back for 3-1/2 days & the check engine light just came back on. I am not a happy camper. Neither with my dealer, nor Ford. This is the first time in my life (I am 47) I bought a brand new car, and it's been a huge disappointment. I really love the way this car drives, handles, etc., but the problems are making me think Lemon Law & another auto-maker.
 

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Discussion Starter · #18 ·
My gas gauge stays on full for the first 100 miles and then starts dropping,My previous Fords seemed to stay on full longer than they should have also.I understand your frustration about buying a new car and having problems with it,cars are very expensive and you would expect that they would get it right before production.I hope you get the problem resolved so you can enjoy the great mileage and ride that this car has to offer.I think I would also try a different dealer .You could PM the Ford service rep Natasha that posts on Focus Fanatics. Good Luck
 

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I am having the same issue (plus additional headaches) with my 2012 Focus SE. Started with a check engine light that indicated small leak in the emissions system. Dealer diagnosed as leaking evap caister...
Hi kcsunapee,

[welcome] to the forum!

I’ll be happy to arrange a call from the Customer Service Manager, and have the fuel gauge issue reviewed. In order to do so, please PM your VIN, phone number, mileage, and dealer information.

....You could PM the Ford service rep Natasha that posts on Focus Fanatics...
Hey poisoncloud,

Thanks for advising our fellow poster. [:)]

Natasha is currently helping our family members on Ford's Customer Service Face Book page. If you come across someone else who will benefit from my help, don't hesitate to give me a shout out.

Take care!

Noemi
 
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