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Hello Guys,

We are also having issues with out A/C, and have since we drove it off the lot. At first we just thought the car had finicky controls. Its been winter here and we have not used the A/C for cooling much. We did how ever notice that even when it was cold outside, and the A/C was off, the system would blow warm air when turned as low as possible without being turned to max. We decided it had to go in after last weekend. We were on the road, driving in 70 degree weather, a/c on full with blower at full speed. The car was uncomfortably hot. We ended up rolling down the windows to cool down! I hate to think of how its going to be this summer.

The car is in for service, and they have had the car for two days now trying to figure out what we are talking about. It's extremely frustrating. When we first took the car in, the Rep we spoke to was helpful and easily recreated the issue, but after it got into the garage, the techs are fighting us.

Hopefully we will have the car fixed this afternoon. We'll keep you posted. I'm hoping if it does get fixed I can let you all know exactly what was done. Might save you time in the future.
 

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AC Problem

Finally took my 5 door focus into the shop this morning...of course, the problem would not duplicate. mine is more intermittent....like others have posted, will be working fine, then start to blow hot humid, almost moist air, with a terrible smell similar to overheating radiator/coolant, although temperature gauge is normal...Turning on and off several times will sometimes kick it back on.
Anyway, the problem has been escalated prior to me going to the dealer due to the great monitoring of this site by Ford Folks, but we will see. I hope that by being escalated, the shop will take their time looking for the problem. By the comments of the Service Writer today, HE has never seen or heard of a problem with the AC, but given all the threads here, something is up.
When you complain about an INTERMITTENT problem, they look at you like your crazy.....honest I have better things to do that to have my car in the shop for 2 days or more. Im at the point, that if they can not fix the problem, I will be selling a car that I love with less than 4000 miles on it, as the smell has actually made my wife sick to her stomach. Thats going to be an expensive hit on this retired guys pension....
I too will keep you all informed as to what happens....
 

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Well, with the help of Noemi to escalate the problem, and Wendy a customer service Manager, I was set up with an appointment with a local Ford Dealer that knew in advance of the problem with my air conditioner putting out warm air, and a humid smell, on and off.
Although the smell problem was not duplicated, an extensive check of the system was made, and the biggest problem was that the system was not fully charged with freon, or whatever the new stuff is. They kept the car overnight, did a dye test on the system and rechecked the the charge to make sure there were no leaks. I will keep you advised if there is any change, but for the first time since I owned the car (only 3500 miles) and running it all day yesterday in 90 degree weather, I had no problems, and actually had to turn the system down, because it cooled so well. My thanks to Noemi, Wendy, and Capitol Ford in San Jose California for their attention, and restoring my faith in Ford.
If your reading this Noemi, please send me a PM so I can thank you properly.
To those with problems, I endorse this site. Im an old senior citizen, not into twitter, facebook and the like, but stumbled upon this site by accident..I think Ford should let EVERYONE know about it when they purchase their car.
 

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...We are also having issues with out A/C, and have since we drove it off the lot. At first we just thought the car had finicky controls. Its been winter here and we have not used the A/C for cooling much. We did how ever notice that even when it was cold outside, and the A/C was off, the system would blow warm air when turned as low as possible without being turned to max. We decided it had to go in after last weekend. ...
The car is in for service, and they have had the car for two days now trying to figure out what we are talking about...
Hi mcbeenb,

In the event the Focus is still at the dealership, please send a PM with your contact information, dealer name/state, approximate mileage, and VIN. I’ll escalate the concern to the Customer Service Manager for your area.

Well, with the help of Noemi to escalate the problem, and Wendy a customer service Manager, I was set up with an appointment with a local Ford Dealer that knew in advance of the problem with my air conditioner putting out warm air, and a humid smell, on and off.
... My thanks to Noemi, Wendy, and Capitol Ford in San Jose California for their attention, and restoring my faith in Ford.
If your reading this Noemi, please send me a PM so I can thank you properly...
Hello dcamfam,

Thank you for the feedback. Comments like yours delight us; I’ll make sure to relay the praise to Wendy and Capitol Ford.

If assistance is needed in the future, please don’t hesitate to contact us.

Take care and enjoy your Focus!

Noemi
 

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The first trip in was a failure, and they could not recreate the issue. They didn't honestly believe us. In exchange for our frustration, they offered to expedite us the next time the problem was happening, and we were in the area.

Just so happens that my wife was out this morning, having the exact same thing. She is over at the dealer on capital expressway in San Jose right now. Capital ford. It's a blue focus under the name mcbeen. Don't have the vin handy.

The good news is that they are seeing the problem, and think it might be a bad sensor. We'll see how it goes.
 

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They determined after tearing it all down, that the condenser was bad. Also, they found the air dampers were not set correctly, allowing hot air into the system from the heater even when the A/C was on.

When you take the car in for testing, it is critical that the car is fully warmed up. The problem is not as pronounced with a cold engine because the heater is cold as well.

We are dropping the car off again this afternoon to have all the repairs done, and should get it back tomorrow. I'll let you all know how it goes.
 

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...The good news is that they are seeing the problem, and think it might be a bad sensor. We'll see how it goes.
They determined after tearing it all down, that the condenser was bad. Also, they found the air dampers were not set correctly, allowing hot air into the system from the heater even when the A/C was on.
We are dropping the car off again this afternoon to have all the repairs done, and should get it back tomorrow. I'll let you all know how it goes.
Morning mcbeenb,

I’m glad to learn the dealer is making progress with the Focus. Continue working with them; I’m sure they’ll repair the AC. The option to escalate the concern to the Customer Service Manager is still available in the event further assistance is needed. In order to do so, please send me a PM with your contact information, dealer name/state, approximate mileage, and VIN.
Have a great weekend!

Noemi
 

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Fixed!

Great news guys. Our car is fixed. As it turned out, it was a combination of issues, but the primary problem was the sensors in the climate control system were not set/calibrated. This was causing lots of heat from the heater coil to spoil the system. On top of that, our condenser was defective, causing very poor cooling... if any.

So, in our case persistence paid. The main problem was that since the car was so new, there were a lot of areas the techs initially refused to look. They had a hard time believing the system could be so badly broken.

Yesterday when the wife picked me up I was amazed at the difference. The car was keeping cool easily on low fan speeds, and the temp control actually worked! Before the fix the temp dial was a psychopathic monster. A hair of a turn was the difference between uncomfortable and burnt. The temp dial now actually gives us a full range of temps! What a concept! This is definitely related to the calibration issue... and I hope it helps you guys track down your issue.

The A/C system does in fact work if its running right. So there's hope!
 

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well that's good to hear :)

Also I don't know how I missed this awhile back but though it was technical, there wasnt really any advice I could give to let you fix it yourself so I believe this should go in the Third Generation section.

enjoy your AC, I removed mine from my car a month ago. It will be missed.
 

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Hello Everyone!

So glad we checked to see if the 2012 Focus had a forum or if Googling found air conditioning problems with the new 2012 Focus autos; and there is!

Our 2012 Focus SE since the minute we drove it off the lot has had the weak air conditioning issues described here on this forum.

When our weather became 75 and 80 degrees, having the A/C set 100%, recycling air, even after 10 minutes of cool air, it does not cool you off! Our 2003 Focus' A/C kicks holy butt on this car. But now that we have read, we need to call Ford and schedule a warranty fix. I plan to PRINT OUT THIS FORUM to show proof there is a problem with new units and what they need to look for to correct OUR air conditing. We are within our bumper-to-bumper 36,000 mile warranty and we also purchased Ford's platinum 7 year warranty; glad we did now.

Problems:

+ air only cool at best on full blast; will not cool you off even when only 70F degrees outside

+ turning air thermostat to just below the start of the white area on dial, warm air begins to appear. THIS IS WRONG

We will report to Ford:

+ the condenser may be bad

+ the air dampers may not be set correctly, allowing hot air into the system from the heater even when the A/C was on

AND WE WILL FOCUS THEM ON THIS FACT:
whereas the car is new, there were a lot of areas the techs initially may refuse to look or troubleshoot; leading to customer disatisfaction and a non-repaired vehicle. Ford may have a hard time believing our A/C system could be so badly broken with only a few hundred miles on the vehicle.

WE will provide Ford this Ford Forum's reporting and will not let them bait us to accept anything less than ICE COLD AIR CONDITIONING!

CUSTOMER RESPONSE AFTER FIXING THIS PROBLEM:
Yesterday when the wife picked me up I was amazed at the difference. The car was keeping cool easily on low fan speeds, and the temp control actually worked! Before the fix the temp dial was a psychopathic monster. A hair of a turn was the difference between uncomfortable and burnt. The temp dial now actually gives us a full range of temps! What a concept! This is definitely related to the calibration issue... and I hope it helps you guys track down your issue. The A/C system does in fact work if its running right. So there's hope!

The above customer statement PROVES our air conditiong IS IN FACT not functioning properly and had I tested the A/C before taking delivery, I NEVER would have taken delivery of our car!

HHNET
2012 Kona Blue Focus SE
 

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Great news guys. Our car is fixed...
Yesterday when the wife picked me up I was amazed at the difference. The car was keeping cool easily on low fan speeds, and the temp control actually worked!...
Hello again mcbeenb,

That’s great to know! If you ever need assistance in the future, don’t hesitate to shoot me a PM.

...Our 2012 Focus SE since the minute we drove it off the lot has had the weak air conditioning issues described here on this forum...
Hi HappyHarryNET,

Welcome to the forum! [wave]

I’ll be happy to arrange a call from the Customer Service Manager for your area. In order to do so, send a PM with your contact information, dealer name/state, approximate mileage, and VIN.

Noemi
 

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Hmm this may explain some things I noticed about my car as well. As soon as the engine warms up I get warm air on any setting of the thermostat if AC is off. I have to go in for transmission problems (after only 2 weeks with the car!) so I'll ask them to check this as well *sigh*
 

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Has any one had issues with their 2012 Focus in stop and go traffic with the a/c stops blowing cold air?When my Wife first got the car a/c would not work took it back and they said a fuse had dislodged and reinserted it no problems after that until this problem and of coarse Ford can not locate this issue has to become more of problem for them to locate this issue.
my 2012 is in the shop for a second time. 4000 miles... air conditioner is great, then stops blows hot or warm humid air and a weird smell. Fist time in the shop, they said the system was not charged properly. Recharged, and a dye test. Worked fine for about 10 days and then started in again. I hope we get the problem solved, as my wife wants me to sell the car cause she cant stand the smell when it stops... that shoud cost me big bucks
 

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...As soon as the engine warms up I get warm air on any setting of the thermostat if AC is off. I have to go in for transmission problems (after only 2 weeks with the car!) so I'll ask them to check this as well *sigh*
Hi KukaaKatchou,

It’s a pleasure to meet you! [wave]

I’m glad your Focus will be visiting the local Ford dealer. A representative from the Ford of Canada Customer Relationship Center will also be happy to assist. Give them call at 1.800.565.3673 when you have a chance.

my 2012 is in the shop for a second time. 4000 miles... air conditioner is great, then stops blows hot or warm humid air and a weird smell....
Hello again dcamfam,

Thank you for your patience as the dealer repairs the issue.

Have you contacted the Customer Service Manager assigned to your case previously? Send me a PM with the request; I'll be happy to do so on your behalf.

Noemi
 

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Mine will need to be checked too... Seems to also produce hot air at any setting when a/c off which makes necessary to use a/c very often... Even when outside temp is not high.. When using a/c need to dial close to max cold setting to feel cold air... Whats odd is the left vent from central dash always blows warmer air vs the right one...
 

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Well funny how this has become an issue because I brought it up once last summer here and it was ignored.
I was living in the southwest where the temps were really high last summer and I noticed the A/C did not cool very well when the temp outside was high, like over 95.
I have since moved to east Texas where in the summer you get high humidity as well as very high temperatures.
Now the weather has been warm here and low humidity, but summer is not here yet.
So I will see how well my 2012 Ford Focus handles the high heat and humidity.
I hate the major inconvenience of having to take it to the dealer so they can "look" at it and then slowly figure it all out.
Maybe the factory condenser is not made to handle high outside temperatures.
We'll see what happens and I'll keep this forum posted.
From another forum posting:

http://www.focusfanatics.com/forum/showthread.php?t=286869
 
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