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Really? Because Lasco Ford of Fenton, Michigan told us that our car was not exhibiting any issues (it was, this is our second bout), told us the car was fine come get it, we did (and it drove home as if it had been repaired) and now 3 days later it's acting up again. We called them to bring the car back and they refused to schedule an appointment with us and told us they will not service our vehicle.
^^^
This is the very thing I am talking about. Dishonest, unscrupulous dealers. With dealers like that, the 5 year/60,000 mile warranty is a joke as is the 14M01 warranty extension program.

I honestly believe the engineers at Ford Getrag and Luk are working on trying to resolve the problems with the DCT but with some dealers blowing off customers and refusing to service their transmissions, there may never be a resolution for some people.
 

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Really? Because Lasco Ford of Fenton, Michigan told us that our car was not exhibiting any issues (it was, this is our second bout), told us the car was fine come get it, we did (and it drove home as if it had been repaired) and now 3 days later it's acting up again. We called them to bring the car back and they refused to schedule an appointment with us and told us they will not service our vehicle.
Hopefully you have some ppwk. from the service visits.

At this point any car brought in for a DCT complaint should have the tsb checks done & results recorded/reported to the customer on their copy of the work order.

There IS a problem in terms of testing if the issue doesn't show while at the Dealer (why many put some miles on before showing up as problems seem to appear more at that time) but you should have ppwk for each visit.

Contact Ford for assistance through any of the methods you see here posted by the Ford Reps or through the methods mentioned in your owners manual.
 

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Contact Ford for assistance through any of the methods you see here posted by the Ford Reps or through the methods mentioned in your owners manual.
[rofl][rofl][rofl][rofl][rofl][rofl][rofl]

Ford customer service through Twitter, Facebook, Email, Telephone calls, etc. All completely stonewalled, I can't help you.

This is an absolute joke. These cars are absolute garbage and Ford knows it.

Reminds me of the 6.0 Ford Superduty's.
 

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Old Phart
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[rofl][rofl][rofl][rofl][rofl][rofl][rofl]

Ford customer service through Twitter, Facebook, Email, Telephone calls, etc. All completely stonewalled, I can't help you.

This is an absolute joke. These cars are absolute garbage and Ford knows it.

Reminds me of the 6.0 Ford Superduty's.
Better to rant here than when trying to get help from Ford.

There's obviously more to the story than what's been mentioned, if that's all the info. you've got when talking to Ford there's no doubt that they can't assist.

Bridges may have been burned at the Dealer you've used to date, seeing another when the problems are presenting themselves is the only option I see to try for some real help.

When you mention driving it for three days after it was at the Dealer before it did something you didn't like, there's an obvious (to me) reason to try & work with a Dealer so they can see & document the problem to be able to do something to help you.

Others have posted on how they were able to do this, I'm not going to try & repeat their advice.

Sympathy & advice to try & help is avail. here, but we can't handle it for you & neither can anyone else. Working with a Dealer to show them your problem is your responsibility. Any other avenues for satisfaction require even MORE investment of time & $ on your part, hard as it may be "chilling out" while dealing with them is the EASIEST route to get satisfaction.

Free advice, might not be worth more than you paid for it - but all I can offer.
 

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Really? Because Lasco Ford of Fenton, Michigan told us that our car was not exhibiting any issues (it was, this is our second bout), told us the car was fine come get it, we did (and it drove home as if it had been repaired) and now 3 days later it's acting up again. We called them to bring the car back and they refused to schedule an appointment with us and told us they will not service our vehicle.
I think you should reach our to Meagan the ford customer rep here at this board and get your case escalated.
 

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...Contact Ford for assistance through any of the methods you see here posted by the Ford Reps or through the methods mentioned in your owners manual.
Thanks!

[rofl][rofl][rofl][rofl][rofl][rofl][rofl]

Ford customer service through Twitter, Facebook, Email, Telephone calls, etc. All completely stonewalled, I can't help you.

This is an absolute joke. These cars are absolute garbage and Ford knows it.

Reminds me of the 6.0 Ford Superduty's.
Send me a private message with your case number, if you have one, and I'll look into your cases to see if I'm able to assist further.

I think you should reach our to Meagan the ford customer rep here at this board and get your case escalated.
Thanks again!

Meagan
 

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The difference is that the dealership is required to perform the recall/replace the parts/update the software.

Ford may have extended the warranty, but there's still not really anything stopping the dealer from saying, "What you're experiencing is normal for this transmission. That'll be $100 for the diagnostic fees."

I'm already out some $110 that I lost by paying a diagnostic fee to a dealership about 1.5 years ago before they really knew what was wrong (possibly before the TSB was issued) but after I passed 36k miles. I suppose I might be able to get that money back now.

Thank you!!!! PratoN
 

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Probably why Ford is having such a tough time selling them.

I don't think they're having that tough of a time selling them I have seen a lot of Focus' with new dealer tags on them here in Atl., and by the way I heard the so called "sounds like marbles" and/or grinding for the first time last night. Had I known about these problems 5 weeks ago and 1500 mi. later I would've bought something else, now I have slipping and noise. I can't believe Ford is even selling this year and model with this powertrain combo. I guess I'll head to the service department Monday.
 

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Well I just joined the crapped out transmission club... I will see how it plays out...this focus was the first American car I have bought in a very long time.
My last one was a 1985 1/2 Mercury gran marquis. That pos pushed me to Honda......
I just want it fixed without the hassle from the dealer.

Any problems or headaches. I'll be a Honda customer again
hello Ford ? Are you listening ? 64k and a failed transmission ? And I know I'm NOT the only one lol
 

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I don't think they're having that tough of a time selling them I have seen a lot of Focus' with new dealer tags on them here in Atl., and by the way I heard the so called "sounds like marbles" and/or grinding for the first time last night. Had I known about these problems 5 weeks ago and 1500 mi. later I would've bought something else, now I have slipping and noise. I can't believe Ford is even selling this year and model with this powertrain combo. I guess I'll head to the service department Monday.
Kenny, if the dealer sloughs you off please seek out Meagan the ford rep here at this forum. She can get your case escalated.
Also be aware there is a thread at this forum devoted to fords extension of the normal warranty for certain DCT parts, a good thing to print and take to the dealer, some of whom have told people they didn't know about it.
There have been various TSB's issued and folks are hopeful here that the latest one with the brown colored transmission seal is doing the trick, finally.
 

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I wrote that because it shocks me how many new ones are out there. Can anyone tell me what if any ford is doing to fix the "grinding" or "marbles rolling around sound" noise problem?
Nothing.

I don't know what they had to do to get the NVH (Noise, Vibration and Harshness) team to sign off on it, but the fact that cars are allowed out the door making that horrible sound is a sign that something is broken in Ford management somewhere.

A 21st century car should not sound like a fork caught in a blender during normal operation. It sounds like something is broken, and it's completely unacceptable.
 

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Nothing.

I don't know what they had to do to get the NVH (Noise, Vibration and Harshness) team to sign off on it, but the fact that cars are allowed out the door making that horrible sound is a sign that something is broken in Ford management somewhere.

A 21st century car should not sound like a fork caught in a blender during normal operation. It sounds like something is broken, and it's completely unacceptable.
I imagine it's related to the clutch assembly and/or leaking seals affecting the clutch assembly. My 2014 transaxle is quieter than my ancient Escort's 4 speed automatic transaxle.

Anyone with a "fully working" DCT hear such sounds?
 

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Nothing.

I don't know what they had to do to get the NVH (Noise, Vibration and Harshness) team to sign off on it, but the fact that cars are allowed out the door making that horrible sound is a sign that something is broken in Ford management somewhere.

A 21st century car should not sound like a fork caught in a blender during normal operation. It sounds like something is broken, and it's completely unacceptable.
I imagine it's related to the clutch assembly and/or leaking seals affecting the clutch assembly. My 2014 transaxle is quieter than my ancient Escort's 4 speed automatic transaxle.

Anyone with a "fully working" DCT hear such sounds?
The DPS6 DCT transmission does make some strange noises even when it is functioning normally. You may not be able to hear it because of background noise. Try this. Roll the windows down and drive very slowly down an alley with a wood fence on both sides of the car to echo the sound. You will hear what many describe as marbles rolling around.
 

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The fork-in-a-blender sound indeed seems exacerbated by clutch slip/shudder. I can hear it over my radio when the 2->3 shift is especially harsh, and it often continues for a second after the clutch has engaged and shuddering ceases. Occasionally it happens even when not shifting, though it's usually quieter.

To be clear, this isn't the "snick-snick" sound made by the shift forks and dogs. I love that sound. It reminds me of the many happy manual gearboxes I've owned in the past.
 

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yes, after reading all the posts,

I think FORD should be issuing a RECALL for the transmissions..
my dealer says he will have to order parts and I will have to wait in Queue
as there are several cars in front of ME, "IF" my transmission doesn't respond to reprogramming next Thurs.

what is FORD waiting for ? a class action lawsuit ? it seems so....
 

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yes, after reading all the posts,

I think FORD should be issuing a RECALL for the transmissions..
my dealer says he will have to order parts and I will have to wait in Queue
as there are several cars in front of ME, "IF" my transmission doesn't respond to reprogramming next Thurs.

what is FORD waiting for ? a class action lawsuit ? it seems so....
Already plenty of class action lawsuits against Ford for this transmission. If you can bear to wait 8 years for the legal process and most probably settlement out of court, you'll get your $13.75 check then.
 

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Already plenty of class action lawsuits against Ford for this transmission. If you can bear to wait 8 years for the legal process and most probably settlement out of court, you'll get your $13.75 check then.
Every class action I've been able to participate in has had a similar result. Other than schadenfreude (enjoying the "pain" caused by Ford losing millions), there won't be much to gain. Certainly not in the short term.

Somewhere in the bowels of some Ford office building, there's an MBA making the calculation of what course to pursue about this:

1) Engineer a final fix. Maybe buy back some troublesome cars and get to the bottom of it. A couple of rounds of prototype tests, some limited field trials, then the huge task of recalling tens of thousands of Foci and applying whatever fix.

2) Do nothing. Calculate total cost of lawsuits, lemon law buybacks, lost future revenue from infuriated owners, reduced position in quality surveys, loss of Fleet sales, etc.

They pick whatever balance of 1 and 2 they think will be cheapest, and re-calculate occasionally. They started with #2, but the consequences probably started to get expensive, so they're doing some #1.

This is modern business, and it's How Things Are Done when you have shareholders who expect dividends and constant growth.
 
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