Focus Fanatics Forum banner

101 - 120 of 2223 Posts

·
Registered
Joined
·
292 Posts
At least my dealer is not feeding me lines. The advisor and mechanics are very open about the problem. Dropped mine off yesterday and the mechanic said he changed 6 clutches last week...... Warranty extension is great.... But i would rather a recall or option to have a manual swapped in lol
 

·
Registered
Joined
·
1,321 Posts
I never thought of that, swap in a manual is an interesting idea. I've never heard anything but good about the manual. Don't know what else is involved thought in the commuters, electrical, console etc, foot pedals too.
 

·
Registered
Joined
·
2,389 Posts

·
Registered
Joined
·
1,366 Posts
I agree it's time for more, Ford should do a "Recall", if they wont do it on their own then the Gov't should make them. There's way too many owner's out there that have spent a lot of hard earned money on these cars and Ford has had three yrs. to fix this. It seems to me that this is the only! fix. Give us a tranny like the one that was in my 2010 Focus SES I never had a problem with it in 38K miles and it got 34 mpg. So "PLEASE" Ford really step up to the plate.
What is the recall going to entail? Cars stacking in dealers' repair queue, parked on the lots? What are they going to do, replace the whole transaxle with the same thing? What about the few of us not bitching about the transmission "feel" and calling it "defective" because we don't like it? Guess those few of us don't have to honor the recall, we can just go on driving our DCTs and not bitching that it should have a torque converter.
 

·
Registered
Joined
·
292 Posts
If its not defective... What is it they are fixing? Why 10 revisions on the various parts ? Why the tsb? Nothing is wrong we are just bitching
 

·
Registered
Joined
·
1,366 Posts
Once again in English, what are they going to recall? What's the difference between a recall and repair under warranty?

So you take your vehicle in under recall makes you feel better than taking it in under warranty?

And 10 revisions of what parts? Have you the part numbers? Or at least the part descriptions? Should we all be bitching about how many part revisions Ford has released? Guess we could; it at least gives us something to bitch about.
 

·
Registered
Joined
·
292 Posts
Point taken. I have a 160000km of warranty. They have till then to fix it....

That said. For some its starting to become a issue of safety. Bogging off the line when trying to merge or enter an intersection.. I guess when it becomes more of an issue of safety vs performance they can bring on the recall.

We experience the bogging down or slow off the line at times... It makes my wife very concerned when driving the car at times
 

·
Registered
Joined
·
1,366 Posts
I'd be interested in the 0 - 60 times for the cars that are bogging vs. the ones that aren't bogging. (60 feet, not mph).
 

·
Registered
Joined
·
4,326 Posts
What's the difference between a recall and repair under warranty?

So you take your vehicle in under recall makes you feel better than taking it in under warranty?
The difference is that the dealership is required to perform the recall/replace the parts/update the software.

Ford may have extended the warranty, but there's still not really anything stopping the dealer from saying, "What you're experiencing is normal for this transmission. That'll be $100 for the diagnostic fees."

I'm already out some $110 that I lost by paying a diagnostic fee to a dealership about 1.5 years ago before they really knew what was wrong (possibly before the TSB was issued) but after I passed 36k miles. I suppose I might be able to get that money back now.
 

·
Registered
Joined
·
292 Posts
See and thats the problem dealer to dealer they make their own rules. Getting dingged a 110 by one dealer and not snothere when there are arms lenght list of TSB makes it very frustrating.. I have been lucky i have had no run around except for fords diagnostic rules that force a tech to wash oil soaked clutch pads vs replacing them.i dont blame the dealer they have ford to answer to..
 

·
__________/\__
Joined
·
2,153 Posts
The difference is that the dealership is required to perform the recall/replace the parts/update the software.

Ford may have extended the warranty, but there's still not really anything stopping the dealer from saying, "What you're experiencing is normal for this transmission. That'll be $100 for the diagnostic fees."

I'm already out some $110 that I lost by paying a diagnostic fee to a dealership about 1.5 years ago before they really knew what was wrong (possibly before the TSB was issued) but after I passed 36k miles. I suppose I might be able to get that money back now.
Then you were bullied by your dealer. The transmission is covered by the 5 year/60,000 mile powertrain warranty. The bumper to bumper warranty expires at 3 years/36,000 miles and many dealers try to pull that crap on people.

If they had tried that crap on me, I would have not stopped short of contacting the attorney general in my state. These dealers can be real a**holes. The sad thing is most people don't want to fight and just tuck their tails and pay the fee. God knows how many diagnostic fees have been paid to unscrupulous dealers while their cars were still under full factory powertrain warranty.

Ford corporate can stand idly by and say that these dealers are independent of Ford and they can't do anything about it but Ford knows about the massive problems with the DPS6 and they are harming their brand reputation in the process. They need to reel in these renegade dealers or pull their ticket.
 

·
Registered
Joined
·
4 Posts
Hi there!

I can look into this further. Please send me your VIN, mileage, best daytime phone number, full name, and dealer name/location.

Meagan
Hi there,

Is there a way I can contact you other than Private Message? It seems i cant send one/the site keeps crashing on me.

Thanks
Brendan
 

·
Registered
Joined
·
4,326 Posts
Then you were bullied by your dealer. The transmission is covered by the 5 year/60,000 mile powertrain warranty. The bumper to bumper warranty expires at 3 years/36,000 miles and many dealers try to pull that crap on people...
True, but they shouldn't be expected to work for free. If they can't find anything wrong, they can't get reimbursed from Ford.

But then again, if they can't find anything wrong... maybe they shouldn't be mechanics in the first place.
 

·
Registered
Joined
·
5,887 Posts
Hi there,

Is there a way I can contact you other than Private Message? It seems i cant send one/the site keeps crashing on me.

Thanks
Brendan
Great question.

As a Social Media Specialist, I'm only able to chat with customers via the platforms I'm on. I do not have email or a phone number.

I can send you a message and see if you can respond to that. If it still doesn't work, you can reach out to one of my colleagues on Facebook or Twitter (be sure to explain the situation to them, as I'm not currently on those platforms). Another option, if you don't have Facebook or Twitter, you can also call our Customer Relationship Center at 1-800-392-3673.

Meagan
 

·
__________/\__
Joined
·
2,153 Posts
True, but they shouldn't be expected to work for free. If they can't find anything wrong, they can't get reimbursed from Ford.

But then again, if they can't find anything wrong... maybe they shouldn't be mechanics in the first place.
If a customer has a concern with their DPS6 transmission that is significant enough for them to take time off from work to deliver their car to a dealership, then there is a problem. The fact that so many dealers just run diagnostics and then hand them a letter from Ford describing the operating characteristics of the DPS6 and send them on their way is shameful. The 14M01 warranty extension program validates my argument.

And yes, I absolutely expect the dealer to work for free during the 5 year/60,000 mile powertrain warranty period. Reimbursement from Ford corporate is not a concern for the end consumer. Proper, safe operation of their automatic transmission is the only thing they should have to worry about.

These service advisers have known for some time that there were major problems with the input shaft seals leaking and contaminating the clutches and yet many customers have been told their transmission was operating normally , charged a diagnostic fee and sent on their way. There is a fine line between complacency and outright fraud in this case.
 

·
Registered
Joined
·
2,389 Posts
True, but they shouldn't be expected to work for free. If they can't find anything wrong, they can't get reimbursed from Ford.

But then again, if they can't find anything wrong... maybe they shouldn't be mechanics in the first place.
I definitely agree with that last part, and you also put your finger on a "which came first" problem with the first part. Even mechanics/technicians who could find what's wrong won't want to if they can make more money working on other problems. If one wanted to work on it anyway just for the challenge they might be told not to by their managers, who have to keep the shop from going broke. (Does anyone know whether a dealer does any better financially with a recall than with warranty work?)

Also, reimbursement is not the only problem facing the dealers. They cannot redesign seals or software themselves. The more advanced the technology gets, the more dependent dealers are on the manufacturer for support. That's true for either a warranty extension or a recall.

The difference is that the dealership is required to perform the recall/replace the parts/update the software. ...
That's good because it makes it easier for customers to get the repairs done, but is still no guarantee that they will be done correctly. Both Ford and the dealers have to do everything right to get a good result, and some people who should not be mechanics still are.

... And yes, I absolutely expect the dealer to work for free during the 5 year/60,000 mile powertrain warranty period. Reimbursement from Ford corporate is not a concern for the end consumer. Proper, safe operation of their automatic transmission is the only thing they should have to worry about. ...
Reimbursement would be a concern for me, because I wouldn't count on a mechanic/technician who is not making any money on a job to be doing their best work on my car. Some of the worst work that has ever been done to any of my cars was done by a dealer under a recall to replace valve stem seals, which is no more complicated than replacing the seals and clutches in a DCT. In an ideal world you're right about that not being something a customer should have to worry about, but, ... well, you know.
 

·
Registered
Joined
·
183 Posts
Too little, too late.

Any chance that I can get re-imbursed by Ford for having to dump their piece of junk car at a huge loss? LOL

The thing is that the transmission was only one infuriating aspect of that car. Even if the transmission gave no trouble, there would still be suspension noises, creaking sheetmetal in the door hinge area, peeling chrome (razor sharp!) on the steering wheel, and before I got rid of it, squealing bearings in the heater blower motor.

It cost me a lot to trade in that car, but it was worth every penny. I hated it and it was making me miserable.

The Subaru that replaced it now has 14,000 miles on it and not a single issue.
We still have ours, but man, I feel the same way.

Rebuild one August 2013 25k, it's acting up again, but the dealer "can not replicate" our complaint......
 

·
Registered
Joined
·
183 Posts
The difference is that the dealership is required to perform the recall/replace the parts/update the software.

Ford may have extended the warranty, but there's still not really anything stopping the dealer from saying, "What you're experiencing is normal for this transmission. That'll be $100 for the diagnostic fees."

I'm already out some $110 that I lost by paying a diagnostic fee to a dealership about 1.5 years ago before they really knew what was wrong (possibly before the TSB was issued) but after I passed 36k miles. I suppose I might be able to get that money back now.
Really? Because Lasco Ford of Fenton, Michigan told us that our car was not exhibiting any issues (it was, this is our second bout), told us the car was fine come get it, we did (and it drove home as if it had been repaired) and now 3 days later it's acting up again. We called them to bring the car back and they refused to schedule an appointment with us and told us they will not service our vehicle.
 
101 - 120 of 2223 Posts
Top