I believe there's an 800 number in the owner's manual. Another way to do that is to send a personal message to the Ford Service representatives who monitor this site:... Someone else posted (as a response to another post) that Ford should be called an a ticket should be opened. Does anyone have a phone number that I can call?
Youtube is the answer. For starters, try "PowerShift 6-speed Automatic Transmission" Uploaded on Aug 24, 2011 by fordowner.... I would like to learn more about cars (and am, a little at a time). ...
[wave] Hi there! Arco-Zakus below's got it spot on....Someone else posted (as a response to another post) that Ford should be called an a ticket should be opened. Does anyone have a phone number that I can call?..
Thanks!I believe there's an 800 number in the owner's manual. Another way to do that is to send a personal message to the Ford Service representatives who monitor this site:
Find a post by FordService. Click their username in the pane to the left of the comment, right under the date and time of the comment. On the list that drops down, click "Send a private message to FordService". (The same method works for any user, not just them.)
They usually ask owners who contact them to send their name, email address, VIN, and a description of the problem...
I got your message. Looking now.My SEL goes in Tuesday the 16th. Wish me luck?
I assume you had to ask them which clutch pack you received?Just an update on ours: finally got it back yesterday and to my dismay, and despite repeatedly checking, we received the "D" clutches instead of the new "F" clutches.
The moral of the story is if you want the "F" revision clutch, don't rush to get this repair done. Wait until Ford uses up their supply of "D" clutches.Just an update on ours: finally got it back yesterday and to my dismay, and despite repeatedly checking, we received the "D" clutches instead of the new "F" clutches.
This is exactly why I'm waiting - well, if I even qualify for a new clutch. I already had the D revision clutch and new seal put it, but the grinding came back after 30k miles. The moral of the story is if you want the "F" revision clutch, don't rush to get this repair done. Wait until Ford uses up their supply of "D" clutches.
The only way I knew is the "D" suffix on the end of the part number listed on my service invoice.I assume you had to ask them which clutch pack you received?
I'd like to know which revision I have, but it hasn't been into service yet (and hopefully never will be).
Man, I have had 2 2012 focus' (the first was a stick and was primarily trouble free) the second is a lemon. And I had a 2000 F350 that disintegrated over night, literally just fell apart, granted it was a diesel with 200k+ miles on it, but it locked calipers like crazy, blew oil and fuel lines, the GEM Module freaked out and caused all sorts of electrical issues, etc. It was expected to have some issues on a truck with that many miles, but not overnight and as quickly as they happened, it was crazy....got out from under that one right away.Ford is currently repairing mine. As soon as it is out of the shop, it'll be going straight to CarMax. I've owned numerous Subaru's (current family hauler is a 2012 Outback), 2 Mazda's, an Acura, and a VW. I've owned this Focus now and have a 2000 Ford F-250 for heavy work. The only two vehicles to have been in the shop for anything more than routine maintenance are the two Fords, and both on multiple occasions. I swore off Ford after my F-250 5.4 triton blew the spark plugs through the head (read all about that issue elsewhere) and Ford hung me out to dry. Focus was what the wife wanted, so we got it. Now she can't wait to get back into another Subaru - vehicles which have NEVER left us stranded.
The Focus is so enticing - it drives great, awesome interior, great design. Had they just put in a normal torque converter transmission, the car would be lightyears better. My rental 2013 Civic is getting better MPG than my Focus is with a normal torque converter transmission and it shifts just fine. Oh well, off to something that'll provide my family more sanity after this one [driving]
It's really not all that hasty, I guess it depends, do you want to keep the car, or do you just want it fixed?I think that is a little hasty. I was hoping to clarifies it to them. The seals are the root problem are they not? Causing fluid leakage. This intern causes the dual clutch pack to be contaminated with oil as it is intended to operate dry. The now contaminated clutch's then slip. So if you have your seals done the clutches have to be done. This is what I thought, and from the looks of it, it has to be done just right.
this is my feeling. Why, if my car shows symptoms, don't you do the complete fix. With new clutch pack and all. Also, I got my focus when it has 40,000+ miles I have put another 10,000 on it. What are the long term effects to the transmission if it has been loosing fluid this whole time."Official" fix varies depending on symptoms & VIN (some get seals even if not leaking yet for example).
Not a fan of the intermediate level fix that involves cleaning the clutches, though it does avoid a fresh break in period somewhat.
Some have had luck getting a better diagnosis/measurement of the issue after getting the car NICE & warm from stop & go driving before the testing is done. The Dealer might go along with a recheck of this type to help you out - it's worked for some who's cars didn't meet the minimum std. for clutch work in the past.