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I bought my '13 SE in July 2013. My first Ford.
Had the first oil change done at 6,600 miles (it was a freebie from the dealer for purchasing the car there).
The sticker they put in the window said the next oil change was due at 16,660 miles. Scratched my head at that but remembered the conversation with my service rep the day before - that Ford said every 10k for oil changes with the new synthetic stuff.
Took it in for the second oil change last month (around 16,500 miles). Immediately noticed it was louder in the cabin than before and figured it was related to the tires being rotated and that it would work itself out over a few hundred miles.
She now has 18,000 miles and the noise is louder and more irritating. Thought perhaps it was a bearing or something so took her in on Monday.
My service rep said that it was tire cupping caused by not being rotated. That they didn't do it on the first oil change ("Sorry, I missed that") and that my second oil change should have been done at 12k-ish miles not at 16,600 ("I don't know how or why they put +10k on the sticker instead of +6k!") He then asked me when/where I got the tires and was surprised when I said that they came with the car that I purchased brand new from his dealership.
He said that by the time I get my next oil change/tire rotation (in 6k to 7.5k miles!) that the sound should be better and work itself out. But didn't offer any other options.
So now I'm left with cupped tires, loud cabin noise and worried about possible future long term damage to the car. I've also noticed what I'd consider a significant change in my MPG recently.
Very not happy with Ford right now and concerned about my safety.
Hoping for some input and advice about how serious this could be and if I have any recourse with the dealer. Also wondering if it really is a bearing issue. I looked at the tires and couldn't see any obvious cupping. The dealership notes indicate "tires chopped".
Thank you.
Had the first oil change done at 6,600 miles (it was a freebie from the dealer for purchasing the car there).
The sticker they put in the window said the next oil change was due at 16,660 miles. Scratched my head at that but remembered the conversation with my service rep the day before - that Ford said every 10k for oil changes with the new synthetic stuff.
Took it in for the second oil change last month (around 16,500 miles). Immediately noticed it was louder in the cabin than before and figured it was related to the tires being rotated and that it would work itself out over a few hundred miles.
She now has 18,000 miles and the noise is louder and more irritating. Thought perhaps it was a bearing or something so took her in on Monday.
My service rep said that it was tire cupping caused by not being rotated. That they didn't do it on the first oil change ("Sorry, I missed that") and that my second oil change should have been done at 12k-ish miles not at 16,600 ("I don't know how or why they put +10k on the sticker instead of +6k!") He then asked me when/where I got the tires and was surprised when I said that they came with the car that I purchased brand new from his dealership.
He said that by the time I get my next oil change/tire rotation (in 6k to 7.5k miles!) that the sound should be better and work itself out. But didn't offer any other options.
So now I'm left with cupped tires, loud cabin noise and worried about possible future long term damage to the car. I've also noticed what I'd consider a significant change in my MPG recently.
Very not happy with Ford right now and concerned about my safety.
Hoping for some input and advice about how serious this could be and if I have any recourse with the dealer. Also wondering if it really is a bearing issue. I looked at the tires and couldn't see any obvious cupping. The dealership notes indicate "tires chopped".
Thank you.