19N07 (TCM) and 19N08 (DPS6) warranty extensions for 2014-2016 Focuses with DPS6 - Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum
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Old 08-14-2019, 10:26 AM  
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19N07 (TCM) and 19N08 (DPS6) warranty extensions for 2014-2016 Focuses with DPS6

These Customer Satisfaction Programs extend existing programs for 2014-2016 Focuses with a build date before November 5, 2015.

19N08 extends 14M01: 7 years / 100k miles on the DPS6 transmission
19N07 extends 14M02: 10 years / 150k miles on the TCM

Here is an IMGUR album with screenshots that Ford dealerships should see internally.

Furthermore, there is a special number for Focus and Fiesta owners to call if they're having trouble: 1-833-805-3673

EDIT: I believe that 19N08 also outlines a one-time clutch pack replacement for any Fiesta or Focus with the DPS6, regardless of age or mileage. 100,001 miles or 300k miles, doesn't matter. The only caveat is that it must be done before February 20, 2020. So all of you with 2012s and 2013s with ridiculously high mileage...go get yourselves new clutches


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Last edited by rczrider; 08-16-2019 at 09:43 AM.
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Old 08-14-2019, 11:18 PM  
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My wife's 2015 with a Sept build date just got it's THIRD set of clutches. The thing works better but still shifts like a 13 year old teaching himself to drive a manual.

Would be nice to know what was different in November.
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Old 08-14-2019, 11:21 PM  
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She's had it back for a week. I drove it tonight and did a 3/4 throttle application at 60 mph. Got 6000 rpm on the tach and SLIPPPPPPPPPPP.

What clutch isn't designed to slip like a mofo at 6000 rpm?

Every clutch you say? Pffffft
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Old 08-15-2019, 08:19 AM  
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Quote:
Originally Posted by bodyman5001 View Post
Would be nice to know what was different in November.
Nothing whatsoever. It's just math and optics on Ford's part. They don't want to extend the warranty of every single DPS6, because that would be admitting that there's still a problem. What they're doing is pretending like there was a problem and now it's fixed, they just want to reward their valued customers' loyalty by giving them peace of mind that Ford will take care of them.

Pfft.
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Old 08-16-2019, 08:50 AM  
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Quote:
Originally Posted by rczrider View Post
Quote:
Originally Posted by bodyman5001 View Post
Would be nice to know what was different in November.
Nothing whatsoever. It's just math and optics on Ford's part. They don't want to extend the warranty of every single DPS6, because that would be admitting that there's still a problem. What they're doing is pretending like there was a problem and now it's fixed, they just want to reward their valued customers' loyalty by giving them peace of mind that Ford will take care of them.

Pfft.
I'd like to hear an explanation from them. Whatever that may be. Otherwise people with cars built 1 day later are screwed?

That they sold this thing like it is was bad enough. The way they are handling it is worse. I suspect very few people who bought one of these will ever buy a new Ford again.
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Old 08-16-2019, 09:38 AM  
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Originally Posted by bodyman5001 View Post
I'd like to hear an explanation from them. Whatever that may be. Otherwise people with cars built 1 day later are screwed?
I wouldn't worry about it quite yet. Again, it's optics. No matter what BS they publish in the form of a press release, no one at this point should think that a later DPS6 is in any way better than an earlier one (assuming the earlier one has the revised input shaft seals, clutch pack, and TCM).

The odds that a 2016 made that late is past the 60k-mile warranty is extremely low, so why should Ford make it look even worse for themselves by admitting that 2016+ models are also defective? They'll get fixed within their original warranty anyway. And if a person does happen to have that many miles on their 2016, I am extremely confident that a call to the Fiesta/Focus/DPS6-specific hotline will get them a replacement covered by Ford. Ford wants people to shut up, not have another reason to contact the DFP pointing out how Ford told them to f*** off.

In any case, the late-year 2016s, 2017s, and 2018s will all be covered in the same way as earlier cars, one way or another. One of these things will definitely happen:
  1. The NHTSA issues a recall, meaning Ford buys back our cars or replaces the DPS6 with an altogether different transmission.
  2. The NHTSA does not come back with a recall and Ford dodges a bullet, but extends the warranty in preparation for the inevitable class action against them.
By the time Ford needs to make a decision about another Customer Satisfaction Program (haha) extension, the NHTSA will be done with its investigation.
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Old 08-17-2019, 02:56 PM  
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Quote:
Originally Posted by rczrider View Post
These Customer Satisfaction Programs extend existing programs for 2014-2016 Focuses with a build date before November 5, 2015.

19N08 extends 14M01: 7 years / 100k miles on the DPS6 transmission
19N07 extends 14M02: 10 years / 150k miles on the TCM

Here is an IMGUR album with screenshots that Ford dealerships should see internally.

Furthermore, there is a special number for Focus and Fiesta owners to call if they're having trouble: 1-833-805-3673

EDIT: I believe that 19N08 also outlines a one-time clutch pack replacement for any Fiesta or Focus with the DPS6, regardless of age or mileage. 100,001 miles or 300k miles, doesn't matter. The only caveat is that it must be done before February 20, 2020. So all of you with 2012s and 2013s with ridiculously high mileage...go get yourselves new clutches <img src="http://www.focusfanatics.com/forum/images/smilies/tongue.gif" border="0" alt="" title="Stick Out Tongue" class="inlineimg" />
So, what if you're beyond 7yrs and 100k but you already had multiple replacements under 14M01? Can you still get one more before Feb 2020?
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Old 08-18-2019, 12:09 PM  
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So, what if you're beyond 7yrs and 100k but you already had multiple replacements under 14M01? Can you still get one more before Feb 2020?
That is my understanding, yes.
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Old 08-19-2019, 10:21 AM  
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That is my understanding, yes.
Where did you get that info? I didn't see it referenced in the IMGUR album pics.

I am going to do the MTX75 conversion but I was thinking that I could first get a new clutch installed in the DPS6 before I remove it so it might actually be worth something as a part for resale if I have documentation that it has a brand new clutchpak and seals.
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Old 08-19-2019, 05:33 PM  
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Yay! Good job FoMoCo...
Had it back for a week or two after it's third set of clutches. Now we have to pay to have it towed across town to the closest decent ford dealer
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19N07 (TCM) and 19N08 (DPS6) warranty extensions for 2014-2016 Focuses with DPS6-img_1529_1566253923218.jpg  

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