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Old 02-08-2016, 07:17 PM   #1
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Unhappy '12 Focus, 3 transmission failures, need clarificaiton on the reason I was given

Hi everybody! This is my first time posting here. (sorry if this is the wrong section)

I drive a 2012 Ford Focus SE HB with the 6speed powershift semi-auto transmission. I'm the original owner, the car only has 35k miles on it, and is driven a good mix of city and highway. No modifications have been done to the vehicle.

I have had 3 transmission failures with every one being the transmission control module being involved. Seems to happen every 1-1.5 years. The last one happened about 2 weeks ago when the transmission failed when I was going about 60 mph on the highway and decided to disengage the clutches caused by clutch and TCM failure.

Anyways... when talking to the lead tech at the Ford service department, I got an explanation that I need some help with understanding.
(I already know that the transmission is actually an electronically controlled dual clutch manual.)
The lead told me that the transmission is failing, because it is a European design, and that it is found not to be meant for American roads where we have stop-and-go traffic. (I was not aware that Europe lacked traffic, or stop-and-go traffic at that [sarcasm]), and that, I, "the driver should put the transmission into neutral at every stop." Now, instead of placing the blame on the faulty transmission (3x failures and counting), that the blame is shifted to me and that I need to drive the car conditionally and put it into neutral at every stop. I have never read anything in the owner manual or anywhere else that I need to drive the car under the condition of putting it into neutral at every stop.

So is this a legit excuse, or are they just not willing to take the blame for a developmental issue. Either way, I have lost all faith in Ford, and them adding insult to injury does not make me want to try them again.


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Old 02-08-2016, 07:34 PM   #2
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In regards to stop and go, don't just leave your foot off the brake and let the car creep forward. Not a big deal for short periods but it can cause excessive wear after a while and if done for extended periods. Treat it like you're driving a manual and you'll likely get better results.

That being said, if the TCM is failing it's indicative of a larger issue not really related to how you drive.
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Old 02-08-2016, 09:44 PM   #3
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Some people get wacky ideas is my comment.

It disengages itself as you come to a stop, so neutral would make no difference.

As Joeywhat said, creeping isn't good for it as it heats up the clutches and they don't work as well then - so long creeping tends to accentuate any shuddering when it shifts. Too much and it'll shut down on you, with a warning to pull over to cool it off (seldom gets that bad).

TCM replacements are more the luck of the draw, early '12's were the worst before updates to that, otherwise they seem to often need one by 100k or so +/-.

MkIII problems section has more on issues/warranties with a sticky on "how to drive" for best results made up by owners here in the MkIII section.
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Old 02-08-2016, 10:18 PM   #4
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Creeping isn't an issue. I either have my foot on the accelerator or the brake.

I have had 1 TCM replacement prior to the first major update back in 2013, and now twice since then. Clutches had to be replaced all 3 times as well, with some other parts replaced.

I'm currently trying to get Ford to buyback my car, because it should not be doing this, with only 35k miles on it, regular maintenance done on the car, and I'm not racing in it.

As far as driving goes, I don't like to let my car creep up by letting the gas go. Even if that is the case, I don't think it could do that damage in such a short amount of time/low miles.
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Old 02-08-2016, 10:30 PM   #5
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I'll move this to the MkIII Problems section for you.

That's nuts at that low a mileage, I was guessing those TCM's went in over 100k or better. Doesn't make sense to be replacing both at the same time either, never seen that before repeatedly like that.

Clutches get replaced for "shudder" complaints, TCM's usually when it won't start or quits shifting intermittently.

sounds like something more major going on, or the Dealer is clueless.
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Old 02-08-2016, 10:53 PM   #6
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The Euro design semi-automatics make these over here look silly stupid in how well theirs work..........the better ones use clutch packs like ATX bathed in oil and they last forever. Dry clutch used like Ford does was a bad idea to begin with..................they wanted the prestige but not the work or cost it takes to make them perfect.
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Old 02-08-2016, 11:05 PM   #7
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Even the other Ford/Getrag DCT's are wet clutch, saving $ & looking for a little more MPG didn't work too well.
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Old 02-09-2016, 05:31 AM   #8
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Quote:
Originally Posted by DingoAteUrBaby View Post
Hi everybody! This is my first time posting here. (sorry if this is the wrong section)

I drive a 2012 Ford Focus SE HB with the 6speed powershift semi-auto transmission. I'm the original owner, the car only has 35k miles on it, and is driven a good mix of city and highway. No modifications have been done to the vehicle.

I have had 3 transmission failures with every one being the transmission control module being involved. Seems to happen every 1-1.5 years. The last one happened about 2 weeks ago when the transmission failed when I was going about 60 mph on the highway and decided to disengage the clutches caused by clutch and TCM failure.

Anyways... when talking to the lead tech at the Ford service department, I got an explanation that I need some help with understanding.
(I already know that the transmission is actually an electronically controlled dual clutch manual.)
The lead told me that the transmission is failing, because it is a European design, and that it is found not to be meant for American roads where we have stop-and-go traffic. (I was not aware that Europe lacked traffic, or stop-and-go traffic at that [sarcasm]), and that, I, "the driver should put the transmission into neutral at every stop." Now, instead of placing the blame on the faulty transmission (3x failures and counting), that the blame is shifted to me and that I need to drive the car conditionally and put it into neutral at every stop. I have never read anything in the owner manual or anywhere else that I need to drive the car under the condition of putting it into neutral at every stop.

So is this a legit excuse, or are they just not willing to take the blame for a developmental issue. Either way, I have lost all faith in Ford, and them adding insult to injury does not make me want to try them again.
this is just another falsehood and smokescreen. Over half the makes of cars at auto shows now have dual clutch transmissions and people drive them in cities everywhere.
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Old 02-09-2016, 09:39 AM   #9
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Quote:
Originally Posted by DingoAteUrBaby View Post
Hi everybody! This is my first time posting here. (sorry if this is the wrong section)

I drive a 2012 Ford Focus SE HB with the 6speed powershift semi-auto transmission...
Welcome to the community, DingoAteUrBaby!

My name is Tricia, and Iím one of the U.S. Ford Customer Service Representatives on this forum. Do you have a case number by chance? If so, please private message it to me. Iíll be happy to take a look, and add any updates to your file.

Tricia
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Old 02-09-2016, 11:10 AM   #10
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That story is certainly a new one....I feel like they are making up things to see if people would actually believe them.
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